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Shout out to our Razer Support Rockstars

Our best-in-class Customer Support Team works hard to offer the best customer experience possible. Read what people are saying about our Team and celebrate their wins by sharing your experience with our Customer Advocacy Team on Razer Insider.

  • 190 Threads
  • 31 Replies
190 Threads
SlashRaven
SlashRavenInsider Mini
posted in Shout out to our Razer Support Rockstars
Amazing support!

Hello! I made a post on Reddit about the Huntsman keyboard I have issues with, never would I have thought that customer support would reach out to me directly via reddit, this was amazing. The replies were fast, thorough and helpful. I’m grateful to RΛZΞR | Frost_V33, MisterBairn and Étoile for the fast assistance! Hope you guys have a wonderful weekend.

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SlashRaven
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SaigofuInsider Mini
posted in Shout out to our Razer Support Rockstars
The GOAT Razer.sushi.boi

Had an issue with my mice and Razer.sushi.boi helped me through it and even created me a case for me. So thanks for all the help buddy and have a great one!

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DarkRedgardengeo309
DarkRedgardengeo309Insider Mini
posted in Shout out to our Razer Support Rockstars
Shoutout to RazerCustAdvocacy

Thanks RazerCustAdvocacy for solving my driver issue. It was quite fast and efficient :)

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DarkRedgardengeo309
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kevinrep88Insider Mini
posted in Shout out to our Razer Support Rockstars
Razer.sushi.boi is the GOAT

I had issues with my mouse and he was able to help me extremely quickly and could not be happier with the support he recommended. Really appreciate what he was able to do! THANKS!!!

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alcuin02Insider
posted in Shout out to our Razer Support Rockstars
Exceptional support from Razer.sushi.boi!

Hi all, Just make a shoutout to Razer.sushi.boi! He gave excellent support and advice during my latest laptop woesmost grateful. He brings support to a higher level and deserver som badges A great day to you all Regards, Gert / alcuin02@pm.me

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_AhmadTaha_Insider Mini
posted in Shout out to our Razer Support Rockstars
Big shoutout to @Razer.Ten!

Just wanted to take a moment to appreciate @Razer.Ten for being incredibly helpful and friendly. He went above and beyond to assist me with an issue I was having with my new mouse, guiding me through every step with patience and clarity. Seriously, a 10/10 experience—couldn’t have asked for better support!

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Shadow_fxck
Shadow_fxckInsider Mini
posted in Shout out to our Razer Support Rockstars
Feedback on RAZER INSIDER service.!

I was facing problems related to razer keyboard which frustrated me a lot..so after trying everything I came to get support from “Razer Insider” as I didn’t have much expectations that there’ll be any help - but withing 12-24 hrs of posting for help I got my reply and was helped pretty well.!! Amazing speed, Behavior and knowledgeable tech team..!! Thank you for your amazing service!😘

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Shadow_fxck
Tomatodailyheaven498
Tomatodailyheaven498Insider Mini
posted in Shout out to our Razer Support Rockstars
customer support

Thank you Niel L and Christine B for great customer support. I rate it 10/10 Sneki Sneks

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Tomatodailyheaven498
Phantoxss
PhantoxssInsider Mini
asked in Shout out to our Razer Support Rockstars
Asked assitence on razer iskur v2 gaming char question/issue.

I was surprised that razer support reached out to me via reddit. Props to them for actually quick response and trying to assist me with my concern. Btw want to mention i love the razer iskur v2 chair. Only had a small issue that i think would be easy to fix. But hoping that Technical support might be able to help me.

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Phantoxss
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arteforestInsider Mini
posted in Shout out to our Razer Support Rockstars
Big Thank you for Support

My Orochi V2 suddenly stopped working with no quick fixes (restarts, uninstalls) working, and Jeff L. and Christine B. helped me tremendously, quick responses and detailed instructions. Super helpful thank you!!

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quickPaleTaupetoday550Insider Mini
posted in Shout out to our Razer Support Rockstars
Thank you Niel L. for helping fix my Razer Trinity!

After 7 years of amazing service from my Razer Trinity mouse, one of the side buttons stopped working. I posted on the Razer Subreddit and Niel L. reached out to me and helped clean my mouse which fixed my issues! The mouse is working like brand new again. Thank you so much!!

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soloRedconnect509Insider Mini
posted in Shout out to our Razer Support Rockstars
Thanks to Niel for all his help this evening

Posted on reddit about a tech issue I was having. Niel spent most of the evening messaging me back and forth, offering various things to try. We eventually figured out the problem, I'm super grateful for the help. Amazing customer service, especially considering I just made a reddit post about my problem!

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NeaRo0
NeaRo0Insider Mini
posted in Shout out to our Razer Support Rockstars
Customer service experience

Always there to help, very fast replies and high success rate of fixing problems. I have had this one problem with razer viper v3 pro, i explained what was happening to me and my issues were fixed within a few hours. Thank you guys :)

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NeaRo0
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smartArtichokeCORAL603Insider Mini
posted in Shout out to our Razer Support Rockstars
Customer service

Put a post on the /Razer subreddit and got a message from a customer support representative and she was so nice and helped a lot! I'm really impressed with the customer support!

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Pican
PicanInsider Mini
posted in Shout out to our Razer Support Rockstars
Customer Service Experience

I recently had the pleasure of experiencing Razer's customer service, and I must say, it was outstanding! From the moment I reached out, the support team was incredibly responsive and attentive. They handled my issue with professionalism and went above and beyond to ensure my concerns were addressed. The process was quick, efficient, and made me feel valued as a customer. It's rare to find such great support these days, and Razer has definitely set a high standard. I’m truly impressed and would highly recommend them to anyone looking for top-tier customer service.

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Pican
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Faceless527Insider Mini
posted in Shout out to our Razer Support Rockstars
best customer support experiences

I recently had a problem with my mouse and pasted the problem to reddit and with in about an hour they war already helping me with very straightforward simple but detailed questions and responses honestly one of my best customer support experiences !

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Sliproach
SliproachInsider
posted in Shout out to our Razer Support Rockstars
Wow Promo confirmation

After talking to a support representative Regarding the WoW mount offer not showing if you add the Naga v2 pro and dock bundle not showing the gifts in the cart like the singular V2 Pro was. I can now confirm they are a included with the bundle VIA my order confirmation email . Thanks again Venessa for the help, I don't know if you’re on the forums or if anyone from the mod team can some how have this passed on.

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Sliproach
maneliethegreat
maneliethegreatInsider Mini
posted in Shout out to our Razer Support Rockstars
shout out to facebook Razer Support team

super fast and rapid response from Facebook support team! THANK YOU!

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maneliethegreat
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RazerSpotInsider Mini
posted in Shout out to our Razer Support Rockstars
amazing support from Facebook razer support

Razer support from Facebook is just amazing. Super nice and friendly people. They helped me so much and definitely the best support I've ever seen from any brand.

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JxnnRLInsider Mini
posted in Shout out to our Razer Support Rockstars
Amazing Support!

I had recently bought the Razer Basilisk V3 X HyperSpeed off Amazon using a $50 to cut down the price. Well after like a week of use the mouse started to disconnect from the PC and reconnect while I used the 2.4 GHz USB receiver. I posted about it on r/Razer and the support was quick to help me. I could tell they were trying their absolute best to fix it and I appreciate it a lot because I really didn’t wanna return it because I had used that $50 Amazon gift card and I don’t think they refund those. So thank you so much Razer for all the help. The Razer Basilisk V3 X HyperSpeed has got to be the best mouse I’ve ever used. I had also bought the Razer BlackWidow Lite TKL Keyboard from Amazon and it has been life-changing being able to have so many customization options right at my fingertips.

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Neora22Insider Mini
posted in Shout out to our Razer Support Rockstars
So far best Customer Support i have ever seen!

Shout out to Cust Advocacy team, they were quick and really friendly! It is hard to find support with high knowledge who responds quick and talk friendly at the same time ! Specially thanks to Paimon!

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craig-
craig-Insider Mini
posted in Shout out to our Razer Support Rockstars
BEST CUSTOMER SUPPORT!

They are very responsive and also they do the best that they can to help you fix your problem

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craig-
AstDragneel
AstDragneelInsider Mini
posted in Shout out to our Razer Support Rockstars
Amazing support

Really helpful and fast support from Razer.Aero and the support team!

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10-Gauge
10-GaugeInsider Mini
posted in Shout out to our Razer Support Rockstars
Great support from the Razer team on Reddit!

I love how Razer reaches out to its customers on Reddit that post issues they are having with their Razer gear. My Viper 8k is starting to have scroll wheel issues and the Razer team actually reached out directly to me via DM on Reddit. They got me all setup with a warranty claim and I will hopefully be getting more details on that via email in the next day or so. Keep up the great work!

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10-Gauge
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alcuin02Insider
posted in Shout out to our Razer Support Rockstars
Great support

Hi all, this is to express my deep thaks to Razer․Aero for very finne support All the best to all! alcuin02@pm.me

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