Shout out to our Razer Support Rockstars

Really helpful and fast support from Razer.Aero and the support team!

I love how Razer reaches out to its customers on Reddit that post issues they are having with their Razer gear.  My Viper 8k is starting to have scroll wheel issues and the Razer team actually reached out directly to me via DM on Reddit.  They got me all setup with a warranty claim and I will hopefully be getting more details on that via email in the next day or so.   Keep up the great work!

Hi all, this is to express my deep thaks to Razer․Aero for very finne support  All the best to all!  alcuin02@pm.me

great thanks to Razer.sushi.boi for hrelping out with tricky cases!  alcuin02@pm.me

Kimberly deserves great reward for awesome and professional support in 2 cases alcuin02@pm.me

Thanks to Honey A. for providing me exceptional support. Such a pleasure!

Helped set up a ticket for my FIFTH Blackwidow v4 Pro... hopefully I get one with no issues. Thanks Christine.

Excellent support by Kimberly when my razer 17 had failures - again. Second time within a month the laptop had to be sent to Razer for repair. Kimberly did everything to hellp!! Thank you😊 alcuin02@pm.me

Very excellent and fast service!! Provide all the details to change my mobile number, then i got a reply saying its all done. My phone number has been updated!! 

Hi all, I had servere problems with my Razer 17. I am a fairly new member of this community. I found it somewhat confusing to find my way to support. but I had great and quick help from Razer.sushi.boi and Razer.Aero!They really got my support case on track -  thankyou! Shoutout to  support was a great help! alcuin 

Thank you to Razer sushi boi tried to help me with the code for the 7.1 app

I want to take a moment to shout out Gizelle from Razer Inc. for her incredible customer service. I recently needed a simple download link for a system file lost during a Windows update. After being passed through five different people across three departments, I was beginning to lose hope. It seemed like no one could grasp my straightforward request—until I was connected with Gizelle. Gizelle immediately understood the problem and knew exactly how to resolve it. Within minutes, she had the file sent to my email inbox. She even waited with me to ensure it came through, restoring my faith in Razer Support. Gizelle single-handedly brought me back to the light. She truly deserves a massive pay raise or should be put in charge of training the other departments on relevant products and where to find them. If I ever meet her, I might just marry her! 😄 Thank you, Gizelle, for your exceptional help! #OnlyAtRazer

Hey there, i just want to say thank you for the giveaway Sept. 2024. I won the Razer Viper V3 Pro and the Razer Atlas. The Razer Atlas is amazing, best mousepad i´ve ever had. Mouse is feeling really smooth now and it feels like she´s more precise on it. I didn´t test the Viper V3 Pro yet because i bought the Basilisk V3 Pro a few months ago, but surely I´ll test her soon! All i can say is… just amazing stuff from you guys! Once again thank you for the amazing giveaway! :)  

You made all the differenc in a difficult support case.saved my wellbeing as well as my laptopThankyou and all the best for you and the support team!Alcuin02@pm.me

@Njord Just want to thank you personally :) joined my first giveaway and won! thanks razer team!

Thanks to Razer Support, especially Razer.Aero, I am able to access my account again, I wouldn't have done anything without you.

I have an issue with my naga Mouse.  I asked on Reddit how to solve this as I need to return it.   RazerCustAdvocacy  have given me excellent service. They responded very quickly and, once they understood the issue, raised a case for me to resolve with Razer.  Thanks very much for all your help. 

Thanks to the Razer support team, especially, Razer.Aero! (Kudos to you!!) They guided me exceptionally well and assured that I resolved the issue I encountered. Their assistance was both fast and reliable. Overall, I had a very positive experience with their customer service ദ്ദി ˉ͈̀꒳ˉ͈́ )✧

I’m such a huge Razer fan. Normally I don't go for fanboy type stuff, but I only use razer products for pc, from mouse to headset. I really would like to see a controller that gives you the ability to bind keyboard buttons, though. That’s like the only thing they're missing, I think.

11/10 and God.

Very good best of luck  

Just to give a shoutout to the Razer support team on Reddit - had an issue where it wasn't allowing firmware updates so posted on Reddit within minutes had a DM from Razer support with a solution and was able to resolveLovely service and seemed very willing to helpKeep up the good work team 

Was trying to update my Blade 18 ‘s firmeware.Ran into issues and posted on Reddit.Customer Service helped me out quickly and promptly and after following their steps was able to update.ThanksRazer.

Although I solved the issue on my own, reading his helpful comments in response to a similar issue helped me sound out the problem for my failing keyboard. Had I not solved the issue by the time they did respond, it would have been solid assurance that I was on the right track.  I would like a live chat with support in the future if that is not already an option, but seeing the chat history in forum and thread format does help retrace my troubleshooting steps. 

So, recently I contacted Razer support about my Hammerhead Hyperspeed Earbuds Meta edition (They were the cheapest edition of the HH pros but without wireless charging) because the left earbud, no matter what I tried, sounded really quiet compared to the right one. After living with it for a while, I finally contacted Razer Support. The process was EXTREMELY smooth and within no time, my product was deemed defective and they began the return process. The response time between emails from the Razer support team was extremely fast. I had some stuff that interfere with my schedule, so my communication back was delayed, but besides that, the support was EXTREMELY patient with me. They then gave me a pre-paid shipping label, and I was ready to ship them out. I had some more schedule delays when it came to ship the package, so I delayed shipping it by 2 days, but even though that happened, the support was still extremely patient with me and super helpful when it came to providing VERY det