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Shout out to our Razer Support Rockstars

Our best-in-class Customer Support Team works hard to offer the best customer experience possible. Read what people are saying about our Team and celebrate their wins by sharing your experience with our Customer Advocacy Team on Razer Insider.

  • 138 Threads
  • 22 Replies
138 Threads
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MandyxxInsider Mini
posted in Shout out to our Razer Support Rockstars
Great support team!

RazerKrakenV3HyperSense, broken ear piece, the seller (not Razer) declined my warranty.I opened a ticket and second day they replaced my headphones!Thank you Bryan, Susan and Louie! Today i got my new headphones 😍

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M
8 months ago
kaption123
kaption123Insider
posted in Shout out to our Razer Support Rockstars
thanks for all your help support team

To all the Razer support team members thanks for dealing with customers hopefully you all have a good Christmas and new years stay safe have fun remember to play some games.  Was an interesting years that definitely could have worked out better for a few projects. Hopefully next year we can release the delay projects on a world wide scale and get the websites updated better and faster when needed. Changes to firmware and drivers Hopefully coming to make customers life better.    Maybe a razer raspberry-pi-5 version anything possible. How does razer support the new portable gaming industry. Hopefully it will be the razer edge phone  and tablet options who seen one?    Also really need razer router updated soon or like 2 years ago.   Thanks for helping customers Don't forget about me hiding in Canada Hopefully no more crazy weather. Jeff Martin

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kaption123
8 months ago
labSandyBrownbyte917
labSandyBrownbyte917Insider Mini
posted in Shout out to our Razer Support Rockstars
Cheers to Razer.Zionzedd's support!

Prompt response to assist with the replacement of my Basilisk X Hyperspeed!

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labSandyBrownbyte917
8 months ago
fromeister2009
fromeister2009Insider Mini
posted in Shout out to our Razer Support Rockstars
Some of the BEST customer Service EVER!

I’m a 100 percent disabled United States Army Veteran. I bought a Razer Edge 5G from Verizon Wireless recently. Last week it had an issue where it was stuck in a fastboot mode. Verizon sent me a preowned used device from their warehouse as a replacement and after it updated it suffered the same results from the fastboot mode error. I called them and they said that it was Motorolas problem and that I would have to contact them. This was after 3 and a half hours on the phone. The next person at Verizon sent me another and said not to update it. It ended up updating and suffered the same results.  I reached out to Razer Support on X, and they immediately responded to me and assisted me. This was some of the best support I have ever dealt with. The only downside I currently have, is that I still have 3 Razer Edge 5G devices that don’t work and Verizon refuses to do anything. Razer said that they would help me out and escalate a ticket. I’m truly hoping I get this resolved. I would love to

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fromeister2009
8 months ago
BenFiro
BenFiroInsider Mini
posted in Shout out to our Razer Support Rockstars
Shout out to Fresh_Beast, LúnaCancrí and D.Va for their efforts

I just want to say a big thank you to Razer customer support for being awesome. They messaged me on Reddit about my brand-new Razer Wolverine V2 Chroma acting up, and they were super quick, nice and helpful. They did everything they could to have it replaced, and when they couldn't, they created a ticket to hook me up with a new one. I was blown away by their generosity and professionalism. They really care about their customers and go above and beyond to make them happy. Thank you so much, Razer! You have earned my forever loyalty and respect, and I would totally recommend them to anyone who needs help with their Razer stuff. Fresh_Beast, LúnaCancrí and D.Va, you guys rock! I dare say you're the best customer support experience I’ve ever had in my 20 years of customer experience.All the best!

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BenFiro
8 months ago
BigglyBuff_
BigglyBuff_Insider Mini
asked in Shout out to our Razer Support Rockstars
Great Help

The twitter support team were so quick and helpful, helped fixed my issues that me bugging me for WEEKS, really restored my faith in razer, keep up the works guys you’re all smashing it!!

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BigglyBuff_
8 months ago
KadonKer
KadonKerInsider Mini
posted in Shout out to our Razer Support Rockstars
best customer support ever.

THANK YOU RAZER, for finding your gems in the customer support department. The  way i got talen Care of is the reason that i ALLWAYS look at your products and use them no other brand. Is like to give a BIG shoutout to you all thanks 4 all good gard work you put in towards my  better experience of my favorite brand. regards Sebastian in sweden

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KadonKer
8 months ago
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unmaruInsider Mini
posted in Shout out to our Razer Support Rockstars
Cheers to Razer's support!

Cheers to Razer's support!I was impressed by the prompt and sincere support response. I TWEETED ABOUT IT ON TWITTER, BUT THEY LISTENED TO MY CONSULTATION AND EVENTUALLY SOLVED THE PROBLEM. I really appreciate it. I will be a Razer user for the rest of my life.good luck razer! 

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U
9 months ago
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MysticalmaidInsider Mini
posted in Shout out to our Razer Support Rockstars
Reddit Support Shoutout

I want to thank Razer | PeaWonMaster and Razer | SoloWingPixie for reaching out on Reddit and helping resolve my THX audio issues with the synapse update.  I am so happy to have the amazing sound quality back!   Thanks also for link here from Razer | Ten.Best Wishes to all,Mysticalmaid

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M
9 months ago
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yeetdogsInsider Mini
posted in Shout out to our Razer Support Rockstars
Shout out to razer support Razer.Aero

Reply me very fast. Very nice person and helped out a lot. Very big thanks to him because i have been trying to reach out to someone and he was there to help. 

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Y
9 months ago
A
alcuin02Insider
posted in Shout out to our Razer Support Rockstars
excellent support in Incident Reference # (*Omitted for security purposes)

Had trouble connecting a new Razer 17 laptop via Wi Fi. Support went head over heel to assist and advice.excellent, responsive support. Reference # (*Omitted for security purposes) Long process, but I learned a lot from it and revived old knowledge in a former technicians brain! Thanks for that you guys in support! (*Omitted the email address for security purposes)

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A
9 months ago
jonjoncapis
jonjoncapisInsider Mini
posted in Shout out to our Razer Support Rockstars
SHOUT OUT TO RAZER SUPPORT (LYDIA)

This razer support name Lydia helped me throughout my concern. Hope someone from higher ups in razer promote or give bonus to this person hahaha. She’s so accommodating and really understands my frustration. Kuddos to you!!!!

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jonjoncapis
9 months ago
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bajaa_cromInsider Mini
posted in Shout out to our Razer Support Rockstars
Great Quick Support - RΛZΞR | Fresh_Beast

Thank you for your quick support.Had hard time identifying the serial number because of the font.  Thanks to RΛZΞR | Fresh_Beast, u/RazerCustAdvocacy  from Reddit checked the serial number and took care of it quickly. 

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B
9 months ago
Feedback941
Feedback941Insider Mini
posted in Shout out to our Razer Support Rockstars
Shout out to the Razer Support

Even if it took a while, and being kept in a loop of same messages I would like to thank Razer Support over Twitter and on the website as well for the time and efforts to solve the problem with the THX USB Audio Device(Kraken Tournament Edition) Issues that me and the others had. 

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Feedback941
9 months ago
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ZiZaZoInsider Mini
posted in Shout out to our Razer Support Rockstars
Appreciate being reached out to

Just wanted to say thanks for reaching out when I asked a question in the reddit thread. It just shows that you do care about your customers and making sure things are working properly. My issue was also fixed. So thank you!

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Z
9 months ago
1clickchris
1clickchrisInsider Mini
posted in Shout out to our Razer Support Rockstars
Top Notch Razer Support!

I’ll try and make this short and simple. When I first reached out to Razer Support regarding an issue I was having with my Blackwidow v4 kb with it double-typing, they issued an RMA and that experience was great. Fast forward to two days ago and my second kb started doing the same. Reached out to Razer Support and again, having a great experience so far as they are willing to work with me a second time. This is where is gets better. I then posted on Reddit’s r/razer thread about my issue and disappointment and on the same day, I get an DM from RazerCustAdvocacy expressing their genuine concern about my situation. Several DMs go back and forth and I am super thankful for their team’s responses and support. I wasn’t expecting anything to come out of my Reddit post so with them reaching out to me really shows that they care!

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1clickchris
9 months ago
EMILIA57K
EMILIA57KInsider Mini
posted in Shout out to our Razer Support Rockstars
best support team

my viper v2 pro had some scroll wheel problems, it took them no time to replace my device, replied super fast, was a very nice person, and can’t thank them enough for solving my issue!!

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EMILIA57K
9 months ago
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tiendeyInsider Mini
posted in Shout out to our Razer Support Rockstars
Perfect support

A few days ago I had a problem with my mouse. I was helped quickly and professionally by Razer.Aero. Wishing all the best to Razer.Aero and the support team.best regard, 

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trinacria7
10 months ago
Enigmatic97
Enigmatic97Insider Mini
posted in Shout out to our Razer Support Rockstars
Razer suppport is a big help

2 days ago I was having problem with my account, but Razer.Zionzedd help me resolve it. Thank you, I truly appreciate it. I rate our Razer support with 5 stars.

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Enigmatic97
10 months ago
F
Farada74Insider Mini
asked in Shout out to our Razer Support Rockstars
Great support

Thank you for a great support. I have received a new headphones due to a total failure of my Raze Nari Ultimate. All has been solved in just one week. Five stars for you!!!

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F
10 months ago
linkPurpleMunsellhit640
linkPurpleMunsellhit640Insider Mini
asked in Shout out to our Razer Support Rockstars
Reddit support were great

Was initially concerned about dealing with support. I can usually figure out issues on my own, and when I can’t, company tech support tend to suggest the very basic “try turning it off and on again” advice. Made a Reddit thread asking other customers for help, the Reddit customer support team reached out in private almost immediately and worked with me for a few hours to fix most of the problems I had. I had one issue left that didn’t seem to be something I’d be able to fix on my end, so they recommended requesting a replacement. I was hesitant at first since I don’t like resorting to the returns/refund/replacement processes, and asked if this was a known issue with the model I bought. They were honest and told me it was an issue they hadn’t seen before and was likely a hardware fault, which I really appreciated. Took their advice and ordered a replacement and as expected the problem was fixed. The support team I interacted with were quick, to the point and friendly. I didn’t feel like

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linkPurpleMunsellhit640
10 months ago
arthurboss
arthurbossInsider Mini
posted in Shout out to our Razer Support Rockstars
yet another shout out to Razer.Zionzedd!

Big thanks to @Razer.Zionzedd for being quick to respond and of great help so far on my support request here: https://insider.razer.com/inbox/conversation?with=164583 As a new Razer customer, it is of utmost importance to me to know that I am backed up by the brand support when needed, even though I am located in a market where Razer has not yet covered locally, I couldn’t be more glad knowing that I can reach out on the online forum and am treated well as a customer by such great customer service. Thank you and wish you great success!

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arthurboss
10 months ago
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Pistachiolabsolo676Insider Mini
posted in Shout out to our Razer Support Rockstars
Reddit support really helped

I was having trouble with the website so I turned to reddit for help with my quick question. I didn’t expect help, I expected to be downvoted like much of Reddit does….Instead the support team approached me in DM and helped me solve my issue! It was such a nice surprise. It’s two huge thumbs up from me. Super awesome to have someone reach out and show they care!

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P
10 months ago
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ShaDoX06Insider Mini
posted in Shout out to our Razer Support Rockstars
shoutout to Razer.Zionzedd !

Outstanding help, he answered me everyday and gave me news about every little issues that i had. Shoutout to him for being so helpful! :)

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S
10 months ago
techGARNETCoolGrey418
techGARNETCoolGrey418Insider Mini
posted in Shout out to our Razer Support Rockstars
A Huge Thank You to Razer.Zionzedd!

Thank you so much for fast response, really appreciated your help! He DM me as soon as he can! Such an amazing support service! 

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techGARNETCoolGrey418
10 months ago

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