Absolutely the best service | Razer Insider
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Absolutely the best service

  • April 24, 2025
  • 1 reply
  • 26 views
G

I want to give a massive shout out to the rockstar Christine B. I was having some technical issues with the new Synapse 4 and the Wolverine v3 pro and with the great resources available from Razer and Christine’s expert advice we were able to get all my issues resolved within hours. I am blown away by this level of service. I will purchase my next Razer product with excitement, pride, and confidence after this amazing experience. Thank you Christine and team for all your attention to detail and hard work!

    Razer.Speedcr0ss
    OasisAdair
    Razer.Aero

    1 Reply

    C
    • ckhoug
    • Insider Mini
    • April 24, 2025

    Complete opposite of what I’ve been getting.  After a firmware update, the controller vibration stopped acting the same in a game.  They reply once a day and a different person replies each day.  This has been leading to repeated questions, upload requests, and about 3 times asked if I updated to the latest version using a link they provided, though, I told them what version I was running and provided a screenshot of the version shown in their controller software.  Often when I upload a file they requested, the file gets deleted and they ask for it again.

    I finally bought an identical controller with an older firmware version to verify it was not my computer.  I registered it, tried it and it worked normally.  When I told them, they wanted a screenshot showing it was running the older firmware and needed an update.  Complied.  Now they are asking for Windows event logs, though, it has nothing to do with my computer.

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