Unanswered questions

Hi there,I have a really annoying problem with my new Razer Blackshark V2 Pro 2023 headset. Whenever I use the custom EQ and the Synapse software isn't running, the headphones are much quieter than with any of the other preset EQs. They're definitely 50% quieter, and the maximum volume is way too low. As soon as I start the software, the sound immediately gets much louder, without the volume percentage changing. It doesn't matter how the custom EQ is set. Even with all the sliders at their maximum, the sound is still much too quiet. The same problem occurs with any Bluetooth connection, regardless of the device (TV, PC, phone). Unfortunately, using the headphones via Bluetooth is no fun at all. Do I have to return them, or is there a solution to the problem? Thank you very much and best regards.

Yeni ve sıfır aldım ürünü kayıt etmeye çalıştığımda "bu ürün zaten kaydedildi "uyarısı alıyorum 7.1 özelligini yaklaşık 2 saattir açmaya çalışıyorum lütfen yapdımcı olun.  

I just received the product, but when I try to register it, it says it's already registered. How can I resolve this issue?

I made the purchase, but my email didn't have enough space, and the key hasn't arrived yet. What should I do? 

I cant register my ornata v3 x

Hey, I recently bought a Razer Viper V3 Pro and discovered a problem with the sensor. I tried searching and found that quite a few people have this problem. Does anyone know how to fix it? Thanks

I was in a move from one state to the other and unfortunately, I had forgotten to unplug the dongle from the PC and it was so bent out of shape that it’s unusable. Is there any way to get a replacement dongle? I love this headset, and don’t want to look for anything else. I also checked the parts store, but it’s not available there for purchase.

I, like many others, am a victim of the cursed battery bloat. I've removed the battery from the laptop with the intention to continue using while I wait on a replacement battery.I'm noticing some pretty significant performance issues since removing the battery (<30fps on ffxiv).I'm wondering if this is just my life while I wait on the replacement battery or whether there is any workarounds to improve the performance.Laptop is Razer Blade 15 purchased in 2022. 

Hello Razer Support,I have a problem with my Razer Viper V3 Wireless (non-Pro version).The lateral buttons and the left click randomly stop registering even though I am still pressing them. It feels like the mouse thinks I lifted my finger, even when I didn’t. This usually happens when I don’t press very hard.When this happens: The click is not registered There is no click sound My finger is still on the button This makes the mouse unusable in games and normal use. The mouse is wireless, stock settings, no physical damage.I would like to know if this is a known issue and what can be done (replacement, repair, or fix).

few days ago, I got this problem were my keyboard will disable all top keys from ESC to F12 I even tried Linux os at first keyboard run perfectly then it also got unresponsive  please need a fix

7.1 code not received via email  

I used thx spatial audio trial and now i want to activate 7.1 aplication and it says license code already used.

I'm trying to install a surround sound but I'm getting an infinite loading screen. I've already removed the antivirus from my computer, but it still hasn't workedAnd same problem with synapse

I’ve recently knocked my USB-C dongle for my Barracuda X and now its broken. I wanted to buy a new dongle for my headphones but can’t see where I can do this officially?Any help is appreciated

Hello my friends, I’m trying to add a key on my Blackwidow V4 X that will let me cycle trough my tartarus v2 + naga trinity profiles in sync.I expected to be able to pull this function straight in the Macro designer, but for some reasons you don’t get Profile Switch options on there.Is there any way to work around this lack of functionality?Is it planned to be added to Synapse 4 anytime soon? Thanks kindly.

Hello razer team, lately i bought a razer keyboard BlackWidow V4 X and its a 10/10.And my brother gave me his old Razer blackshark V2 X. To have full razer experience but sadly i cant enable 7.1 surround because i no longer have the box or the email. So please i need a solution.

Whenever my computer plays any audio, a very faint static noise can be heard in the headset, followed by a low beep when the audio stops. When I join a Discord call, even with everyone muted, I can still hear this static noise, and when I leave the call, the noise stops.This also happens on YouTube and Spotify. When I pause a video or close a YouTube tab, the static noise appears immediately.I have not been able to find any solution online.I have reinstalled Razer Synapse, reinstalled the audio drivers, updated the firmware, tested all USB ports, and tested the headset both with Synapse enabled and disabled, but nothing worked.Is there any other solution?

Recently bought the razer DA V4 pro mouse, however i recognised that when I click it in certain point on the side the mouse seems to make some kind of clicking sound or something i don't know. Could you tell me if this is a normal thing or should I return it 

I restarted my PC and downloaded Synapse 4 again because I have a Razer mouse and it keeps opening and closing.

подскажите как закать кресло razer zenless zone zero и есть ли доставка в украину киев

Hey I have the Razer Naga pro. S/N 632127H16205941Bought Order Date: 11/11/2022Order #BBY01-806700978770 Best BuySo well past Manufacturers warranty Been having this damned issue on and off for YEARS and now I’m fed up with it completely:Much like a LOT of users on here I am now experiencing Phantom scrolling, and it is VERY CLEARLY a SOFTWARE BASED ISSUE! Out of nowhere, seemingly random I will automatically start scrolling down. Which then makes using my mouse IMPOSSIBLE, the ONLY thing that fixes it, is either starting or stopping Synapse. When my system launches synapse launches, then sometimes I get the scroll down issue, I stop Synapse, it stops as soon as the program is killed, sometimes less than 2 minutes later it starts doing it again I open Synapse and AS SOON as I see the Naga Pro tab load in it stops.I have done the following:Reinstalled windows completelyRemoved the default windows mouse driver, (Same issue with or without, though I do believe installing synapse reinstall

Hi there ,I'm a customer of Razer since I like its products very much but there is an issue with the Razor software specifically Razor Cortex I can't seem to add a game manually via  + or the game does not appear automatically when I installed the game from Epic Games other than this problem there are no issues Razor Cortex is the finest best software ever for gamers created Please can you help me with that And the game name is “Where Winds Meet”. It's a new game that is free for gamers to play on Steam and Epic Games, I would appreciate your help and wait for your response,And the detail for my issue is that I have already created a desktop shortcut of the game Where Winds Meet and still, I cannot add the game, when I try to add it shows the game is already installed and I know it is installed but why is not appearing in my library on Razer Cortex. I have started the Razer game service engine or manager something like that and ended the task of Razer cortex to start from the scratch,

Literally while in call with a friend it just stops transmitting audio. Audio settings are all the same, i tried restarting my pc multiple times, reset the plugs. Idk.