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Unanswered questions

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Spyke9129Insider Mini
 Razer Support
Razer Synapse Profile Sync is a mess

Hi Guys,So here is the situation. I use my Basilisk V3 Pro on my PC and on my laptop, both of them have Razer Synapse 3 installed. I created 3 different profiles, with modified keys, macros and such. However anytime if I use my other device Razer Synapse just keeps warning me that the cloud informations are different from my local one. There would be no issue with this at all. I just keep in mind that for example my most recent settings are done on PC, so cloud data is the PC one, so if I’m using my laptop and the window pops up I just chose the Cloud option and download the newest settings.However when I do this, sometimes Synapse don’t even downloads these profiles, in fact creating a totally random profile, named “Quickprofile” or something like that, which is gettint extremely annoying at this point. So the question is how can I resolve this? How can I use these profiles on both machines without the need to sync everytime? Why can’t Synapse just sync the cloud data correctly? Or wh

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hitInchwormDIAMOND650Insider Mini
 Razer Support
hammerhead true wireless pro left earpod not charging

My left earpod is not charging. I have followed all the trouble shooting advice and attempted resetting with no luck. The left earpod will not charge.

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weihuangggInsider Mini
 Razer Support
Disabled wallet

Razer gold wallet disabled. How can i resolve that

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5hukAInsider Mini
 Razer Support
Razer Mouse Dock Pro

Hello everyone, I recently bought a Razer Mouse Dock Pro, paired it with a BASILISK V3 PRO 35K mouse, and a low battery notification appears every half hour. I tried to reinstall the drivers, the program, reconnected, nothing helped. The charge panel shows the charge is working properly

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5
siteGrayBluehit428
siteGrayBluehit428Insider Mini
 Mice and Surfaces
Razer viper v3 hyperspeed not turning on

Just bought a Razer v3 hyperspeed mouse and after putting a battery in it it doesnt turn on any help would be great

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iSpul
iSpulInsider Mini
 Razer Support
my blackshark v2 x came activated even before unpacking

I unpacked my headset, tried to register it with razer. but when I put in the serial number and all the other stuff, it said that the product had already been activated, but I don't have the product code, what are you going to do about it?

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iSpul
aeroVividYellowvalley590
aeroVividYellowvalley590Insider Mini
 Razer Support
THE RAZER CROMA X DOES NOT DETECT THE GPU

GOOD AFTERNOON, I WOULD LIKE HELP WITH A PROBLEM I HAVE WITH MY CROMA X.IT WAS WORKING PERFECTLY BUT IT STOPPED WORKING AND NOW IT ONLY RECOGNIZES THE CROMA BUT THE GPU DOES NOT APPEAR IN THE DEVICE MANAGER.IT IS CONNECTED TO THUNDERBOLT 3 AND I HAVE ALREADY CHANGED THE CABLE FOR A NEW ONE BUT THE PROBLEM PERSISTS. I TRIED IT ON ANOTHER LAPTOP AND IT DOES THE SAME THING.I ALSO CHANGED THE GPU FOR ANOTHER ONE AND IT STILL DOES THE SAME.

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aeroVividYellowvalley590
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buzzSunnyventure117Insider Mini
 General Discussion
What is happening with the trackpad situation on the new blade 16 ?

How many of us with intermittent working issues ? Has anybody resolved this or already received a replacement which doesn’t have this problem ? Thank you 

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hitRacingGreennetwork492Insider Mini
 Razer Support
i need help with my razer huntsman v3

So about a day ago my huntsman randomly well I was playing valorant and randomly my keyboard stopping inputting anything all the keys and all the leds turned green  and when I open synapse the color changes but it still won’t input I’ve tried everything deleting the driver I tried putting it in demo mode

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bizCanaryretro602Insider Mini
 Razer Support
blackshark dongle amd mic

Hi, I need a dongle and mic for my blackshark v2 pro s/n: HN2224D13002170

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wh1zx
wh1zxInsider Mini
 Razer Support
"Razer DeathAdder V3 Pro Connection Issue

Hello, I am experiencing connection issues with my Razer DeathAdder V3 Pro mouse. In wireless mode, the mouse frequently disconnects and reconnects after 1-2-3 seconds. I have tried updating the firmware, but the issue persists. Can you please provide support for this? Merhaba, Razer DeathAdder V3 Pro faremle bağlantı sorunları yaşıyorum. Kablosuz modda fare sık sık 1-2-3 saniye sonra bağlantı kesiliyor ve yeniden bağlanıyor. Aygıt yazılımını güncellemeyi denedim ama sorun devam ediyor. Lütfen bu konuda destek sağlayabilir misiniz? 

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wh1zx
Catawbadailyplane316
Catawbadailyplane316Insider Mini
 Razer Support
Razer Kraken V4 volume sensitivity issue

I have an issue with my Razer Kraken V4. The volume scroll wheel is way too sensitive.It increases the volume by 4 per increment and the scroll wheel often (but not always) does two increments between positions. So just going from one position to the next changes the volume by 8.This makes and kind of fine tuning impossible, making the scroll wheel largely unusable. Anyone knows what causes this and how to fix it?

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Catawbadailyplane316
Rulowizard
RulowizardInsider Mini
 Razer Support
blackshark v2 mixed right and left sound

HelloI recently bought the blackshark v2  headphones and I noticed that the left and right side are inverted which means i the sounds I'm supposed to hear on my right comes from my left and the same goes for other side and front and rear sides are inverted too I really hope you can help me.I am aware of a thread with similar issues and that you already sent some usefull links, but those links are outdated and no longer work (do to being related to an older synapse software version)

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valleyleetDeepKoamaru822
valleyleetDeepKoamaru822Insider Mini
 Razer Support
why my card code doesn't visible on my Razer account

Please Always  be faster to proceed with my ordering if it. Was taking to much longer and after then it would. Be visible please help me to work on it in order for my ordering card code to be visible to me on my Gmail.  

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Razer.Aero
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YangYang2013Insider Mini
 Razer Support
Turn on the keyboard light

I have Razer keyboard, how to turn the light on?

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Razer.Aero
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chorni42Insider Mini
 Razer Support
Razer blackshark v2x aktivasyon kodu

Yeni aldığım kulaklığın 7.1 surrond özelliğini aktif etmek istediğimde daha önce bu seri numarasıyla kayıt yapıldığı uyarısını aldım yardımcı olur musunuz  ?

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Razer.Aero
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everyonesawallyInsider Mini
 Razer Support
Probably a damaged power supply. I can't use the chat

Hi. Today, during normal operation (after three hours of being turned on), the RZ09-0483UEJ4 lost connection with the power supply. After a few minutes, the power supply started charging the battery again, and after a few more minutes, acrid smoke began to rise from the power supply. I immediately disconnected the power supply first from the laptop, and then unplugged it from the mains. The smoke stopped coming out of the power supply. The laptop works properly. The power supply model is RC-30-04840200. I tried reporting this issue via mysupport.razer.com but unfortunately pressing the CHAT button takes me to the top of the page and the window does not open. I have tried three different browsers (Firefox, Chrome, Edge).

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bitBurntSiennanexus225Insider Mini
 Razer Support
error appeared during verificstion code

Im having an issue regarding of my verification code,   

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Razer.Aero
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quickMimiPinkRUBY916Insider Mini
 Razer Support
Brand New Razer Basilisk V3 - Scroll Wheel Not Working

Hey all, Just today I received a Basilisk V3, opened it about 15 minutes ago and noticed that normal scrolling on the scroll wheel does not work. Pressing the mouse scroll in, switching to smooth scroll and side scrolling all works but normal scrolling doesn’t - smooth scrolling or not. I have tried:Plugging into a different USB port Closing down Synapse and trying to scroll Updating the mouse firmware Resetting the device via SynapseAll to no effect. My old mouse, a Basilisk V2, scrolls just fine no problem. Any known issues/help? Or am I just returning it? Cheers.

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RuneGeurts
RuneGeurtsInsider Mini
 Mice and Surfaces
Naga x keeps disconnecting

While trying to play a game, my Razer Naga X mouse kept disconnecting repeatedly. I’ve tested every USB port on my PC, but the issue persists. I find it unacceptable that a product like this is experiencing such problems.

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RuneGeurts
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buzzSandstormalley391Insider Mini
 General Discussion
What kind of wireless charger to charge Basilisk V3 Pro wirelessly with charging puck?

I didn't want to buy the dock so I only bought the puck. What kind of wireless charger should I buy now? I want to charge my phone too so I'm thinking about a one that only allows that or should I one that can also charge earbuds and a smart watch? All of these are a flat surface? Which one would work the best? Wireless phone, earbud or smart watch charger? 

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ddongjin09
ddongjin09Insider Mini
 Keyboards
Questions about the Razer Huntsman V3 Pro Mini disassembly

First of all, the problem is that I forcibly pulled out the stabilizer and I can't put it back in. And I'm trying to clean the inside and disassemble it, but there seems to be no information on it in the world. Can someone tell me?

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ddongjin09
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ildan13Insider Mini
 Razer Support
RAZER Kraken Tournament Edition - Wired Gaming Headset - Fake leather falling appart

Hi there,I got the RAZER Kraken Tournament Edition - Wired Gaming Headset with USB Audio Controller - Green - NASA862029d08710727 for a few years and the fake leather on the top is falling apart. Its weird because the part on the ear is complety fine.Anyone got that problem ? Can’t find a link to contact support.Thanks

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MarcDragonH27Insider Mini
 Razer Support
I didn’t get my 1-month PC Game Pass

I bought a Razer Blade 14 (2025) and went through all the step to get Game Pass but they don’t show up and it says “Your device did not come with anything” or something like that and I can’t redeem it

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LAPISLAZULIaeroFallow512
LAPISLAZULIaeroFallow512Insider Mini
 Razer Support
Issue with Razer support chatbox

Hi, I would like to do a warranty claim with my Razer Blackshark v2 pro but the chatbox is totally not working at all. The chat option is greyed out.

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Razer.Ten

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