Unanswered questions

Hey there. I own a blackwidow v4 x and my e and i buttons are not working properly. It’s difficult to write this ticket since i have to press e multiple times. I cleaned my keyboard multiple times. Plugging my keyboard to another pc fixes the problem on the other pc. I followed the steps from another article like updating firmware. Uninstalling synapse and installing again. Nothing seems to work. I would really love it if you could help me. 

Hello,I registered my device to receive the Razer 7.1 activation code. After that, I entered my device’s serial number to get the 7.1 activation code, but it only showed me an empty box.I also did not receive the activation code via email. I checked my spam folder as well, but it is not there and it is not showing up anywhere.  

Hi folks,Looking for advice. I have the 2021 Razer Blade 14 (3070 model) and am having issues with the speakers.There’s this intermittent crackling sound whenever I’m watching videos online on YouTube, etc. This crackling doesn’t happen in streaming apps, when listening to music on Spotify, or when gaming.I can’t be definite, but the crackling does also seem to stop when I unplug the laptop.I’ve tried resetting the device and uninstalling or updating audio drivers, both of which do seem to work for a short while, but eventually, the problem always comes back.Any other suggestions as to potential solutions I can try? Really frustrating issue, as it means I have to use another device to watch stuff on, and relegates this laptop for just gaming. Many thanks in advance!Fez

I was recently given a barracuda x chroma headset but was not given the dongle I was able to receive the headset and the usb c needed for charging. I am wondering if i could get a replacement dongle for the barracuda x chroma headset.

So I ordered an open box Blade 18 completely maxed out specs for a very sizable discount but Amazon sent me the blade 16 instead with the same core specs minus the change in cpu. I know I can return for a refund but it is still a large discount over list price. The 16 does have a very nice oled panel which was the one big downside of the 18. I was looking for an 18 inch laptop and if I return the laptop I’d definitely won’t be shopping in the 5090 category as without the large discount I couldn’t justify it for gaming. My main worry is the weaker CPU’s longevity for gaming. My last and current laptop is a blade 15 with 8750h and 2080 and I know that I disliked that the cpu has become the limiting factor in that setup and am worried that the same thing will happen. Having said that it has lasted me this long before considering an upgrade. 

Hey so i have Synapse 4 updated but its not linking games whether its auto or manually linking game and while trying to run the auto linking it just locks and i have to refresh it to be able to to try manually and even when i do it manually it doesnt add the games to itI was Running old synapse 3 and it linked the game to it but profile migrations isnt even adding the gamesis there a patch for this fix in the works? Am I the only one running into this issue??

After installing synapse 4 I am unable to play decently, dpad on tartarus is stuck all the time, the naga trinity side panel sometimes doesnt light up/work… how can I downgrade to synapse 3?

Hello,I am having an issue with my Huntsman Signature;  the LEDs that light up to show how much pressure you are pushing on a key randomly stopped showing up.  They are functional if I try and use the shortcut keys to adjust the sensitivity levels on the fly but in regular use they are not visible. I’ve tried plugging this keyboard into my girlfriends computer who also has a Huntsman V3 & Synapse 4 (Her pressure LED are illuminating as intended) and it is the same thing on mine- just darkness. Reading through the user guide there is a Fn + LCtrl LED toggle functionality but I cannot seem to get that  to work on mine or her keyboard as a test. I’ve tried reinstalling Synpase, resetting all my profiles, uninstalling the device drivers. Etc. I am not sure what else to do or where to go regarding this issue.

​Hi, I have a Razer Blackwidow V4 Pro Keyboard with some keys not registering all the time. For example some keys fire multiple times when pressed once, and other keys when pressed multiple times doesn’t register (example I press B 5x and only 3x work)I had replaced the keyboard at the shop and the new one still the same. Tried it on various computers and all the same. For now I am using an alternative keyboard but would like to have my Blackwidow working. 

Hello! Is synchronisation between Nanoleaf and Synapse 4 currently available? I keep getting an error message. Has anyone else encountered this? 

I just downloaded the RazerSurroundSound Installer but when I run it as an admin it says that the server access unavailable. What should I do? 

I've been using Serien V3 Mini for around a year without problems, today it just doesn't work, when I turn on the pc the indicator lights up for a second and goes out, device manager marks it as unknown and can't fetch drivers for it. I've tried restarting, uninstalling drivers, uninstalling synapse, using the driver cleaner recommended for similar issues, nothing seems to work.

Hello,I’m trying to get the game/chat mixing wheel to work on my PS5. I’m not using discord, just trying to chat within the game: BlackOps 6. Everything is up to date. I’ve tried everything I can think of. Please help Razer. Not being able to control this mix is a deal killer for me. Thanks.Hardware:Playstation 5Razer BlackShark Pro V3 headset. Sony controller.

Hi, ich habe schon einiges probiert..aber ich bin einfach hilflos mit dem Headset. Da ich dieses Headset nicht für Xbox benutzen kann, außer mit Kabel..habe ich es oft mal meinem Freund gegeben der über Ps5 gezockt hat mit dem USB dongle..per Bluetooth dann.. zwischendurch habe ich es für mein Handy benutzt mit dem USB dongle.. und dann wieder bei Xbox mit Kabel. Irgendwann hat es Rum gesponnen..alles schön und gut..bis es nur noch blau blinkte bis er sich verbindet, aber Headset macht kein Ton..sagt auch nicht bescheid das es sich verbunden hat.. oder reset geht auch nicht. Wenn es mit dem USB dongle sich verbindet..kein Ton..und man selbst über Mikrofon funktioniert auch nicht in einer Party.. . Falls jemand eine lösung hat bitte melden danke :)..und es tut mir wahnsinnig leid für jeden der das Problem auch hat. 

I'm looking for a replacement dongle for my razor turret for the Xbox One. I see a few replacements on the website but I'm not sure which one will work. Please help me get my razor turret up and running.

I need a base plate for my iskur chair. The weld is broken all around. The serial number is 312117v02700673. Any help would be appreciated. 

Hello, I tried to open a ticket but was told my product is outside of warranty.I am not trying to open an RMA.I am trying to order replacement parts for my chair.Please assist in pointing me in the right direction.Thank you in advance.

Please help. I don’t have access to my old number due to Working abroad. 

kulaklıgımı alalalı 2 3 hafta arası oldu kablaosu kendi kendine tühüm oluyor 

How change my Old Number with a new New mobile number? Please help me. My old number has no service here in abroad and can’t receive messages. Help me register my new mobile number. Thank you.

Hello there! So I just bought a basic KIYO camera with LED light and I intend to buy another to stream a TCG tournament.But reading online conversations, I see that people 1 year ago or a bit more, were having issues getting more than 1 camera connected at the same time using OBS. Do you know if it’s still impossible or it has been fixed?

hi i just started using razer syanpse insider, i trhe devices and modules i have a firmware update for my razer basilisk v3 pro version 2.50.3.0 and i cant find a way to update it.

Yesterday, I was recording a video and my camera started making some humming noises. Right after, the recording stopped as the camera stopped working. I tried unplugging and plugging it back in but every time I did and tried recording the camera would flash then turn off, after doing it a few times the little slit below the ring light started blinking white. I had also prior tried to install newest firmware. I have had this Camera for a little over a year now and I have never had an issue with it until now nor has it had any damage as its sat nicely on my monitor without falling once. Is this is still fixable or is this just money in the bin?

Recently my Naga Classic (12 button side) has started either not registering the 12 button at all or is in a constant state of entry.  It will do this at random, but most commonly after removing and reapplying the panel.  It is clean as well as the prongs.  I’ve uninstalled synapse (4) and deleted all the drivers.  Still not registering button presses or will spam constantly.  I have no Macros set up and I’ve also factory reset the mouse as well. 

 i cant make it outpoyt device and my razerblackshark v2 x  dotn work as intended for me to play on fps games