Unanswered questions

Hello, I am trying to find the exact specifications to upgrade my Razer 17” (currently with 32GB) to 64GB of RAM.

Just got a pc last week and now my mouse click seems to not be working. Whenever I play a game the mouse click doesn’t work. Eveything else is fine just the click. I’ve tried some fixes but they don’t seem to work. I’m not too sure if it’s a problem with the mouse. Also pressing hard on left or right click seems to fix it for a couple of minutes but then it just starts again. But it doesn’t happen whenever I’m off a game. Model is razer viper 8khz.

Hello,I was already having issues with my E and O keys a few weeks ago. Strangely enough, I was able to fix them by changing the polling rate in Synapse from 1000 Hz to 2000 Hz. Right after the May 25 Synapse update, my problem with the E and O keys started up again. After I downloaded the latest firmware, it got even worse! My E key sometimes stops working for a split second when I press it. As of today, my Shift key is also affected.I’ve already written to support, and they said they’d get back to me, but there’s not much they can do since my warranty has already expired. What I’ve noticed is that when I remove the keycap from the E key, it works without any issues… Do I really have a hardware problem, or is this actually due to the latest update?What I’ve already tried:Cleaning the keyboardFirmware updateDifferent USB portDifferent PCUninstalling SynapseHard reset of the keyboardHere’s an example of how the keyboard types when I press ‘e’ and ‘r’ in succession for a certain amount o

Hello,I recently registered my Razer headphones on my Razer ID account, but I have not received the email containing the 7.1 Surround Sound activation code.I have thoroughly checked all my email folders, including the spam and promotions tabs, but the email is nowhere to be found.Could you please verify my product registration and send or reissue the activation code to my email?Thank you.

Hello,I purchased a razer tarok pro gaming chair a year and a half ago and now the wheel base of the chair has been damaged, I need a new wheel base but I can't purchase one for a replacement and I can't get in touch with any help, I've tried to email support@funnivation.com a few times but have never received a reply, can someone please Can anyone help me?thanks! 

Which updates and in what order?  

Does this device work - is it systemic issue or a bad unit? My finger is poised on the Amazon return button. This is not a good introduction to Razer products. Razer Wolverine V3 Tournament Edition – Windows 10Summary of Issues: • The normal xBox buttons work. • The Profile Sync icon in Synapse spins indefinitely. The tab always shows perpetual “Loading”. The three‑dot menu never appears, so I cannot view or create profiles. • Profile switching on the controller does not change the LED color. • M‑Keys do not retain assignments. None of the changes I make persist. As soon as I click the refresh icon in Synapse, all assignments disappear. • The serial number field in Synapse is blank. It appears as if Synapse is not communicating with the device, even though the controller shows up as a configurable device. • I have uninstalled and reinstalled Synapse multiple times. • Firmware update cannot be performed. The “Update” button never becomes active after the switch to XBox mode step.   

Hello,I recently purchased a Razer Wolverine V3 Pro, and I am currently unable to use it properly due to a critical issue with Razer Synapse.The controller is detected, but Synapse is stuck on "Loading" / "Syncing Profiles", and no changes are applied to the device at all. This makes core features like remapping, RGB, and stick calibration completely unusable.Key Issues:No settings are saved or applied to the controller RGB lighting does not change Button remapping does not work Stick calibration and deadzone adjustments do nothing Synapse remains stuck syncing indefinitelyMajor Concern:The required Synapse services are missing entirely from the system:Razer Synapse Service (missing) Razer Central Service (missing)Only the following services exist:Razer Elevation Service Razer Game Manager Service 3This indicates that Synapse is not installing or registering its core services correctly.Troubleshooting already completed:I have already performed extensive troubleshooting, including:Multi

The mouse was working perfectly on the 2.4GHz dongle, but then it started not being able to connect with the dongle. Now it has stopped working on 2.4GHz altogether.Bluetooth still works fine, and Razer Synapse detects the mouse properly when connected via Bluetooth. However, when I switch the mouse to 2.4GHz mode, Synapse shows the device as turned off.I have already updated the dongle to the latest firmware, and used the pairing utility but it does not seem to do anything. It doesn’t complete the pairing or restore the 2.4GHz connection.I also tested the mouse and dongle on another laptop, and the issue is exactly the same, so it does not seem to be related to my computer or Synapse installation.Could you please advise on the next steps? Is there a way to reset or re-pair the mouse and dongle properly, or could this be a dongle or hardware issue?Thanks.

The middle button will stop working until i go in an reset the mouse in synapse. Started only recently doing this.Problem is i can’t install synapse on my work pc. And even if i could, resetting my mouse every few hours isn’t viable.The button works. its just bugging out. any ideas?

I'm posting this to see if anyone else with a Huntsman V3 Pro Mini is experiencing the same issue. My Huntsman V3 Pro Mini is detected correctly by Synapse and Chroma Studio. The keyboard functions normally, and Quick Effects work without any issues.However, when I switch to Advanced Effects / Chroma Studio, I am unable to edit per-key RGB lighting. The color selection controls are greyed out and display the prohibited symbol (circle with a slash). As a result, I cannot assign custom colors to individual keys.

I have used an orbweaver chroma for at least 8 years now and love it. I wanted to upgrade and see what else is out there but I don't see any keypads with as much customization as the orbweaver. My biggest worry is that they wont be nearly as comfortable and ergonomic(thats what i care about most) as the orbweaver has been for me. I am open to other brand suggestions as well.

I have the Razer Basilisk Ultimate, and I have recently been unable to connect it to my laptop, either wirelessly or directly.  As well, when placed on the charging dongle, it does not go above 96%.  I have uninstalled and reinstalled all Razer software, but it still does not work.  I plugged it into my old laptop, and it works without issue.  Before that issue had started, I was having issues with the mouse, just stopping and having to wait a few seconds before it would move again, and then it would stop again.  I am not sure what to do since I really like the mouse. 

I just received a Core X V2 and configured it with a RM 1000  power supply and  RTX 5080 graphics card. This is connected to the Thunderbolt 4 port on my ThinkPad laptop. Using Synapse I can connect to the Core X but the graphics card is not recognized in Device Manager. I have watched every troubleshooting video with no improvement. When I try to install the NVidia driver it aborts saying no NVidia card detected. The ThinkPad has an Intel card. What I have tried:reinstalling the GPU card and all connectors. Updating the Thunderbolt driver. Rebooting the system with the Core X powered and not poweredI have spent over an hour with Razer chat support with no resolution. Any other suggestions? Thanks

My friend bought me a Razer Strider Chroma. It's recognized on the device and in the Razer app, but the colors aren't working. I tried uninstalling and reinstalling it, and also turning off Windows backlighting.

I have a Viper V3 Hyperspeed that won’t track on my new mouse pad. It works fine on other surfaces. I have an older razer atheris that works fine on the new mouse pad. Is there anything I can do to fix this?

Hi !Recently my Razer Blade 13 (late 2020) started booting on the BIOS for no reason…It appears in the BIOS that the base Nvme SSD drive isn’t anymore recognized, so it can’t boot on the windows.I oppened the laptop and extracted the drive to test it on another PC, and it is working, I have access to all the files etc…Could it be a motherboard issue ?Best regards,

I have a Razer Atheris Star Wars Stormtrooper Edition mouse. It has worked great for years, but now it suddenly skips or stops working all together for a period of time.  I have changed batteries and tried every USB port I have, and the issue persists. I tried an old mouse I had in storage (not Razer) and I don't have any issues. I just bought a new Stormtrooper mouse to replace the original because I thought it was now defective considering the other mouse worked just fine. However, this new mouse has the exact same issue right out of the box!  I am at a loss.

need help on getting a new dongle i have lost mine and cant fine it anywhere. the serial number for the mouse is (removed by moderator)

Hello! I have owned the Viper Ultimate for a while now, and the wireless connection was not working for a bit. I have recently started trying to fix it, and believe to have narrowed it down to a broken dongle. I checked the replacement store but it says out of stock. Please let me know what I can do or if their might be another issue with it. Thank You!

As the title impllies when I mute my Mic with snyapse 4 open it cause the iunput volume to go to 0 however unmutting the mic doesnt bring it back up only munally increasing it works. This is a pain and makes the mute worthless. The problem only started happening on the 20/05/2026 and is affecting my black shark v2 pro 2023. Synaspse 4 is just problem after problem and its making me rethink my future razer purchasing deciusions due to how aful the software now is

HelloI am currently using a Razer Pro Type Ultra keyboard and a Razer Pro Click V2 Vertical mouse.I would like to know if it is possible to connect and use both devices through a single USB wireless receiver.At the moment, I only have the USB receiver for the Pro Type keyboard connected. Is there a way to pair the Pro Click V2 Vertical mouse to the same receiver, or do I need to use each device with its own separate USB receiver?If pairing both devices to one receiver is possible, could you please guide me through the pairing process?Thank you.

Had everything working alright until Razer decided to force an auto-update. Then, the software started to randomly slow down the PC, fuck up the mouse, lock the macro functions on, mess up the macro, disconnect and reconnect the mouse nonstop… Lot’s of bullshit. Couldn’t even use my PC with it turned on.Shutting down the Synapse software made everything stop. Turning it on, problem returned. Did everything: Reinstalled a hundred times, clean  unninstalled everything, manually and using the support software, forced different drivers - Windows and Synapse donwloaded, eveyrhting you could think, and nothing worked… And then, i updated my Deathadder V2 firmware from 1.2 to 1.4.0.1 (latest) and, now, the Macro simply doesn’t work. The PC and the software recognizes the mouse and every function, the DPS and RGB works fine, but the Macro simply doesn't work anymore, as if the macro software can’t even recognize the mouse… And, cherry on the top, Razer don’t allow us to rollback either the Fir

Before upgrading to Razer Synapse 4, I could hold the volume up button to increase the volume continuously. Now I have to keep pressing it repeatedly. However, when I close the Razer Synapse app, holding the button works normally again.Is there a way to keep the app open and still be able to hold the volume up button to increase the volume, without having to spam the button?

I'm a fan of Razer mice. My first one was a Naga Hex, which after 8 years developed problems with the front buttons and I couldn't get it repaired. I then bought a Basilisk V3. The mouse is incredible, but after 2 years the rubber where the thumb rests deteriorated, which I found to be a big problem for a mouse of this category. I'm sending this message because I'm really very sad about this. I don’t have warranty and there is nothing to do about it. Sad. I’m sending some images for you. Maybe in next projects this could be solved.