Unanswered questions

I’m having an issue with my Razer DeathAdder V2 HyperSpeed that I haven’t been able to resolve.The mouse suddenly stopped working properly — I can’t move the cursor at all. I tried re-pairing it with the USB dongle using the Razer Mouse Pairing software, and while the pairing process completed successfully, the problem persists.Right now, the buttons on the mouse still work, but there’s no cursor movement being detected.At this point, I suspect it might be a firmware-related issue. Would anyone happen to have access to an older firmware version or know how I could downgrade the firmware on this mouse?Any help or suggestions would be greatly appreciated.Thanks in advance!

Hello, my name is Daniil and I received headphones blackshark v2 x as a gift last year. For personal reasons, I decided to activate them only now. There was no activation code included in the package, and the website shows a notification that the product is already activated. I am the only user after the purchase. What should I do in this case?

Does anyone know of an Analog Stick cap or replacement that’s concave … more comfortable ?I know etsy has 3D printed ones but they’re so expensive + shipping across the world. Does anyone have like a regular analog stick capping or silicone cover that they use & fits properly that they can suggest ? 

Hello there,I have started to notice more and more that some of my keys on my keyboard are sometimes unresponsive or having input delay. For example when I was typing this text I had to press my “s” key many times(4-6times) until it got recognized. I having this issue with several keys like : S,R,M,N and Spacebar. I have tried to switch the USB ports, hard reset, reinstall drivers and also completely uninstall Razer Synapse. Nothing seems to work. I have got my keyboard one month ago. And I started doing this starting this month, with R being the first key starting to be unresponsive and other keys followed afterwards. If there is someone who knows some tips to try to fix this issue, I would be very grateful. I have my keyboard under warranty so in the worst case I can (hopefully) get new one. 

My transceiver stopped working and I need a replacement. I’ve seen other threads where people mentioned buying a replacement, but it seems it’s out of stock at the moment. The page I found: https://www.razer.com/eu-en/replacement-parts-audio/razer-barracuda-series-usb-wireless-transceiver/RC30-03780100-R3M1 . I believe I still have the razor elite coverage on the headset. Am I able to request a new dongle through this? Thank you for any help

Hi I lost my Viper mini Signature edition dongle during my business trip. Can I purchase new Razer hyperpolling dongle and use it to connect my Viper mini SE? (and synapse app to find my mouse)Viper mini SE is not on the compatible list, but it looks like same dongle.or should I buy used viper mini SE dongle from Ebay ? Thank you  

I can't do any transaction due to old phone number and I already lost my phone. I need to change new phone number and I don't have 2 authenticator so really headaches with this system. Help me to solve the problem please 

I received my headphones but I haven’t recieved my overwatch hello kitty skin code yet

I have my email address, but I've lost my phone number and I can't access the backup codes to change it. Please help.

I haven’t had my old email address that I used to create my Razer account for many years. I’m trying to buy a Razer product for my Huntsman Elite, but the Razer site is making it extremely difficult, you’d think it’d be the opposite. I’m a 68 yo Retired Veteran that was stationed at NAS Moffett Field CA. in the heart of Silicon Valley for 16 years. I really don’t have time to play children's games. I’ve been computing since 1983. As quickly as possible I’d like my email changed so you can send my receipt for my purchase to the proper person (ME) for record keeping purposes. You’d think that when it comes to making money, you know, the crazy human pastime, that it be much easier and less time consuming.So could someone please let me know the quickest way to accomplish this, apparently, monumental feat. TIA (Thanks in Advance) (<-something coined during the earliest days of internet computing in the early 1990’s)Thanks again!!Joe

Hi, never really used this forum before so i’m unsure if this is the proper place, but i have lost complete access to the email attached to this account but am still logged in on the app, i was wondering if there was any way to change it to my new one somehow? Thanks

I’ve made an order during a guest session on my phone, since I never had a razer account. When I check my email to see to check my order status, it gives me an error no matter I try it as guest or with account , I wouldn’t think much of it since i gave both email and number. How can I see my order status since I already paid for the product?

windows 11 computer RZ09-02888E92secure boot signature not detected but  boots when I disable secure boot. How can I fix this?

Hello,I have been experiencing a recurring issue with my Mouse Dock Pro. Every time I start or restart my computer, the dock is not recognized and appears disconnected. The only way to make it work is to physically unplug the USB cable from the computer and reconnect it. Once reconnected, the dock is detected under USB devices and works normally.My setup: Windows 11 Home Razer Basilisk V3 Pro 35K Razer Synapse 4 All drivers and firmware updated to the latest versions This behavior occurs consistently on every boot and is quite frustrating, as it requires me to manually reconnect the device each time.Could you please assist me in resolving this issue?Thank you in advance for your support.P.S.: I have attached a screenshot from Device Manager showing the situation after startup. Reconnecting the dock temporarily fixes the problem. Please note that I have also formatted the system, but the issue still persists.  

The bugs I do still have, sometimes the PC reboots or cold boot lead to chroma studio don't open correctly and they stuck on green color (yeah I've reinstalled trillion times and never got fixed) and also one is interesting, if you put the PC on power saving and use the feature everything turn off when monitors do, sometimes keyboard (cynosa V2) never light up again, replug is the only fix, sometimes RGB effects feels laggy, to fix this you need to open chroma studio and reselect your own profile (cloud) to fix this.None of those things I had on synapse 3, literally, none. 

I formatted my PC a few minutes ago and wanted to install Razer Synapse, but when I try to open it, I get an error (RazerSynapseInstaller.err). Inside the folder, it says (Failed to write installer file (Permission denied)).I’m running Windows 11 and have already disabled the firewall and antivirus, but it still isn’t working.I look forward to a reply.

Hi Razer team and community,I'm experiencing constant audio crackling and volume instability on my BlackShark V2 Pro whenever THX Spatial Audio is enabled in Synapse 4. The moment I disable THX (switch to Stereo), audio returns to perfect quality immediately. This is 100% reproducible every time.**Setup:**- Headset: Razer BlackShark V2 Pro- Software: Razer Synapse 4 (latest version)- OS: Windows 11 (fully updated)- Audio format: 16-bit, 48000 Hz (DVD Quality)- Connection: USB dongle, direct to motherboard (no hub)**Symptoms:**- Constant crackling/popping sound when THX Spatial is enabled- Volume fluctuates up and down unpredictably- Affects all audio sources (games, browser, music — not app-specific)- Disabling THX Spatial immediately resolves the issue- Stereo mode works flawlessly — hardware is not the problem**What I've already tried (none resolved it):**1. Disabled exclusive mode on the playback device (Advanced tab → unchecked both boxes)2. Set Windows Communications tab to "Do no

Here’s my invite code: 00fdfe60a274. Redeem this for 10 tickets and feel free to post yours below. Cheers! 

My Razer Hammerhead TWS Pro right side bud is not working out of the box. No response to gestures, no sound. nothing. Left side works well. Right side seems dead out of the box. I bought this online from Japan. I know it’s a 6 year old brand but to get a faulty Razer out of the box is disappointing. Is there a solution to this?

So I am currently searching for help, have a Barracuda X 2.4, wireless headset with a usb c dongle, connects just fine and pairs immediately every time I plug it in or turn my pc on, however recently started disconnecting and saying pairing at random times, when I unplug my dongle and reconnect it it immediately pairs back to the pc (sometimes with lower audio than before making it hard to hear), but when I'm mid game it makes it a pain trying to listen for footstep or gun audio and suddenly losing it. Doesn't show on synapse, and cant find a way to check if it needs an update, if anyone has information that can help please reply or contact me via discord @apollomocha

Hey,I have a Naga V2 Pro and a Blackwidow V4 Low Profile. Which 2.4ghz dongle do I have to buy to pair both devices with one dongle? Beste regards,Sebastian

I need ti change my old phone number in my account but I am no longer access to my old phone number

Recently got a new Barracuda X today and got everything set up and the first thing I noticed when trying them out after getting everything situated is that the music tends to stutter and sometimes cut out for a second. This has been happening all afternoon and evening and searching for answers has led me here. Im using it without the dongle at the moment, and having the issue now, on windows 11. 

Good day, i don't know if anyone at Razer is aware of the fact that the Blackshark V3X Hyperspeed For Xbox has issues very specifically with voice and proximity chat on Arc Raiders, the game simply does not pick up the microphone, on every other game and platform it works, but not arc raiders, plug in another headset works immediately, this is a big issue, firmware is up to date and all settings 100% correct can we get a fix for this please, as i said it's  a widespread issue on these specific headsets 

I need the direct download link for the BlackShark V3 Dongle Recovery Tool. My device is in a 'Soft-Brick' state and the standard updater 1.3.0 won't allow a re-flash. The supposed technicians haven't helped me at all; I've been dealing with this problem for two days now and still no solution. It's truly awful considering the price of each peripheral.