Unanswered questions

The mic on my headset is having issues and I want to contact the support since it’s been less than a year since i purchased the headset, but the serial number sticker has fallen off and I don’t have the box. I saw some people saying that they can use the razer synapse software to check for serial number but that doesn’t work with xbox edition. Is there any way for me to find it bcz i rly want a new mic :(

Hi everyone,I’m managing a Laravel-based property platform, Saakin, and want to make sure we’re following current best practices for security. We already use HTTPS, basic firewall rules, and regular updates, but I’d like advice on hardening things further.What are the most common vulnerabilities you see in Laravel apps today, and which tools or configurations do you recommend to mitigate them?

I just cannot fight version 4 anymore, its absolute trash. Went back to 3 and will deal with any issues after Jan. 20th 2026 or just replace all my gear.

We have just bought a Tarok essentials x chair but it has come with no fixings. Is there a way I can source these please so we can out the chair together. Many thanks

Just got the keyboard yesterday, everytime I do Windows+L the l key just ends up getting stuck most of the times.Things I’ve done:Removed macros and disabled snap tap then uninstalled synapse. Tried to research for the keyboard driver but mine doesn’t exist. Plugged it into different ports. Cleaned the keyboard. Reinstalled synapse.Please help me, this is very frustrating as I have to reconnect the keyboard everytime it happens.

I had just finished setting up a few details in my razerid.razer.com dashboard and then clicked on the “lock” icon. I thought it would first ask if I wanted to lock it, or at least what it was about to do, but it just locked my profile settings. How can I unlock my profile settings again? I can still log into my account, it is just the profile settings for things like enabling 2FA and other things I want access to again.

Hi Together,is here an ownler of a razer Balde 16 2025 who will be so kind to send me theColour calibration files of his laptop?My Blade was in repair (Trackpad at razer service) during the repair they killed my Display (long story)  they also changed myainboard and SSD so my calibration files are gone.Now I am searching for some files to disable the massage attached.C:\ProgramData\Portrait Displays\Razer\Would someone be so Kind to copy his files and send it to me via dropbox link (or similar)I know that the files will not suit to my Display, but the error message bothers me :-)Thank you!!!

I have a Razer Blade 15 2020 Base model laptop that I had recently performed a fresh Win11 install on. Having some issues with it restarting 3-4 times when I do a cold start on battery and not AC (RGB turns on and off twice, then it show post and restarts). The battery itself cant seem to hold a charge, I get 1-2 hours during light weight tasks. The battery life / time even jumps from 3Hrs- 1Hr - 2Hrs - 1Hr - 3Hrs (all while just idle, watching YouTube, and even during the creation of this ticket). I’ve read plenty of articles and tried many of things, but nothing has really worked. BIOS seems to be locked so I cant even attempt some of the tricks that helped other users (Like disabling USB Legacy; Fast Boot). My BIOS is already updated to the most recent version too. I tried a EC reset by holding down the power button during off state for 15-20 seconds, that hasn’t helped the booting process. I’ve also ran a Battery Report which seemed to show a very healthy battery despite the issues

Trying to install any razer software yields this error message

Hello, after update to synapse 4, my macros slowing down after 1min useAn example macro LINK TO MACROS

Dear Razer Support Team,I am writing to submit a formal product complaint regarding the Razer Raiju V3 controller and to request escalation to the product management and development teams.This message concerns a fundamental design and positioning conflict, not a minor compatibility issue. 1. Core Design Principle Is Being ViolatedThe Raiju V3 is marketed, positioned, and priced as a premium PS5 controller.Its button layout, ergonomics, and physical design strongly reinforce this identity, and many experienced players (myself included) chose this product specifically for that reason.From a user and product-design perspective, the most basic and widely accepted principle should be:All PS5 controller functionality must be preserved as a baseline, before any platform-specific adaptations or optimizations are applied.In its current PC implementation, this principle is not being followed. 2. Touchpad Functionality Is Reduced, Not PreservedWhen used on PC, the Raiju V3 touchpad behaves only a

I need to get a new controller for gaming. Do any of the new controllers work with Win 10 ? Checking the Discerptions in the store page, there is no mention of Win 10 support. Thanx 

So i am having this exact issue with a brand new Barracuda X i bought today.  https://insider.razer.com/razer-support-45/razer-barracuda-x-84706  Brand new out of the box, will not charge (not on USB, not on a separate controlled power supply (shows no currnent at all) nor on regular charger. It blinks red twice fast, and stops after a short period. Second scenario it just maintains a steady red an does not charge.  I cannot find any info about either status led, please assist. 

I installed the 7.1 Surround Sound app and put my headset as the output device. Why am I still getting the error?I know I should be able to hear the surround sound but I have trouble distinguishing between that and the default unless they are “beside” one another.  

My experience with the V3 Hyperspeed had been amazing up until yesterday.After 2 months of use all of the sudden while scrolling on Youtube i noticed that the auto scroll feature kept switching on and off every second and while hovering across videos it kept opening tabs with them, noticed it on File explorer as well. After several seconds it didn't respond to any clicks. I also tried it on my laptop but ended with same issues.Later i switched to a old wired mouse which worked perfectly and whenever i used the V3 issues started immediately.Here's what i tried:-Updating mouse drivers on PC-Updating mouse and dongle to latest firmware-Resetting PC-Factory resetting mouse trough the Synapse appI even reinstalled windows but to no avail, same issues, is there a way to fix this? or is my mouse done for

Will the Naga V2 Pro work with the PS5? I'm looking for a mouse with a few more buttons to play Warthunder. The Naga V2 Pro's 6 buttons seem like a good fit, but I'd like to know if it will work with Warthunder on the PS5. I have a PC, so I think I can set it up.

I have been a loyal Razer customer for ages now.  My first was the Razer Black Widow N7 Edition keyboard and I loved it.  Now I am rocking a Chroma RGB and could not be happier.  I am also a trackball mouse enthusiast and have been using them since they existed pretty much.  I would love to see Razer do a Trackball mouse with lights.  I am envisioning lights around the trackball, around the two buttons and on the bottom of the mouse like the under-car led lights these days.  Would be sick, thank you and god bless.

Hello Razer Support,I am experiencing an issue with my Cynosa V2 keyboard where the volume keys no longer support holding to increase or decrease volume after updating to Windows 2026 Preview Build 26200.Details: Keyboard: Cynosa V2 Firmware version: 1.0.2.0 Synapse version: 4.0.86.2601201054 Windows build: 10.0.26200 Problem description: Pressing the volume keys works for single taps, but holding the key no longer produces continuous volume changes. I have tried remapping the volume keys in Synapse, adjusting Windows keyboard repeat settings, and checking all Synapse profiles. The issue persists. Other keyboards on the same machine work normally. This indicates the problem is likely related to Cynosa V2 + Synapse interaction with Windows 26200, rather than Windows itself. I would like to know: Is this a known issue for Cynosa V2 with Insider/preview builds? Are there any recommended settings, patches, or firmware updates that restore hold-to-volume functionality? Is a

Will there be wuthering waves lunite subscription in razor gold?

Linked Games and Auto Profile Switch no longer works after an Synapse Update (Jan 2026), profile switch doesn't affect the apps i'm using. i did a clean install to the software, the linked games now takes forever to scan games and i can't even add programs to it.

Blackwidow V4 Pro and Synapse 4 installed.If Synapse is running and I run other certain apps, like a music streaming app, multimedia keys don’t work there and volume control stops working. As soon as I exit the music streaming app, volume control shows up reacting to the roll bar with significant delay. But sometimes it stops working at all. Only if I exit Synapse, it’ll be working.I tried all the steps proposed by support documentation, like rei-installation of the keyboard driver, Windows update and clean re-installation of Synapse, but they didn’t work.

I just opened my Razer blackshark v3 pros, and was initially very happy with them. I wore them for a gaming session and they sounded great, were super comfortable, but when I went to take them off, I noticed rattling coming from inside the right earcup. It sounds as if there is a screw or piece of plastic that’s loose inside of it, and every time I move the headphones or tilt them, I hear it rattling around inside of the earcup. I bought these through amazon, so should I just return them, or is there a way to open them up and get whatever plastic piece that’s in there out? 

Razer Synapse is showing my Blackshark V2 as “Device is switched off”. My headset works without any issues when connected via USB. How can i fix this?

I recently became the owner of a fantastic Razer Kishi v2 PRO, but thanks to the folks at OnePlus and their mutilated Android ROM, I can't get it to work for more than 10 minutes... I was wondering if there's any information about whether the Razer Edge or Edge 5G (if it ever makes its way out of the USA) will be sold without the controller... Does anyone know anything?

I can't add any games to Linked Games. The games are visible in the list (under the + button), but nothing happens when I click the "ADD" button. When I find the game (exe file) myself using "Browse", nothing happens either.This feature is essential and if you have multiple profiles, you can't set anything up automatically!Does anyone have the same problem?Can anyone help?Thank youOperating System: Windows 11 Pro 24H2 (build: 26100.3194)Razer Synapse: 4.0.86.2502180127Connected hardware: Huntsman Elite, Naga Pro, Mouse Dock Chroma