Unanswered questions

I updated the controller and dongle via rzr.to/hxt9sv ever since then the dongle and controller has not been syncing/connecting ive been using using it via cable tried everything in the book hard reset console unplug etc. In need of a dongle fix

I purchased a new BlackShark V2 Pro in December which I use for work primarily as the quality and comfort in gaming headsets are generally better than ear-buds or office over-ears. I went to put them last week and the plastic connector that connects the headband to the ear-piece snapped leaving multiple sharp pieces of plastic and debris. One piece fell into the ear-piece and when I went to take the headset off it caught my head and sliced me up pretty good. I say all this to give a full picture, I reach out to Razer and calmly explain the situation and ask for some immediacy in resolution because I need to use this for work. I advised them I don’t care about the injury because mistakes happen and I didn’t think it necessary to have a hospital visit as they requested for something this small (in hindsight I should have then maybe this post wouldn’t have happened and I could file for damages). I don’t keep a spare sitting around that I can just plug+play (Work PC is heavily monitored an

Hi, I am currently trying Razer's Remote Play.My PC is a Radeon 8700GE CPU, and the iGPU is configured with Radeon 780M. Since I use it as a headless without a monitor, I am using the PC with Windows RDP. The problem is that there is no problem using the PC with RDP connection, but when I try to play a game with the Razer Remote play App on my iPhone, an error message pops up saying, "The host PC cannot encode. Please update the GPU or CPU drivers." and I cannot connect. I have updated the CPU and GPU drivers to the latest versions. I welcome any suggestions from those with experience in this matter.

Hello, I recently purchased a Razer Kraken V4. After setting it up, there are two new sound devices in Windows. One sound device is “Razer Kraken V4 - Chat”, the other is “Razer Kraken V4 - Game” (There are two additional sound devices when the headset is plugged in. Yesterday, using the headset in wireless mode, the “Razer Kraken V4 - Game” sound device was working fine. Today, however, that sound device produces no sound. The “Razer Kraken V4 - Chat” sound device works fine. Additionally, when the headset is plugged in, all four of the “Razer Kraken V4” sound devices work fine. Does anyone know how to get the “Razer Kraken V4 - Game” sound device to produce sound? Is there something that I’m doing wrong or a setting somewhere that I’m missing? I’ve scoured through the Razer Synapse software and don’t see anything that could re-enable the sound. Thanks in advance!

Hi everyone,I'm reaching out to see if anyone here has experienced a similar issue and could help me.I have a pair of Razer Nari Ultimate headphones. They were working fine last week, but since yesterday I've been having problems.At first, they connect properly, but after a short time they seem to disconnect and my PC no longer detects them.I tried running the RazerNariUltimatePairingUtility_v1.01.00.exe tool — it worked temporarily, but then the issue came back.Has anyone here found a fix for this?

Hello , Whenever I try to press (windows key + L) on my Razer Cynosa Lite keyboard , the “L” is stuck my pc just keeps spamming it (i have to restart my pc every time) .Its really frustrating ,if there’s anything like a firmware to this model of keyboard or another fix please let me know.

I wonder if these apps that show up here are needed for my Leviathan V2. I download a bunch of THX apps when I first installed this Speaker because it was included in the Razer Synapse 4 installer. So I was wondering if any of these apps are leftovers files from those THX headphones apps that I used to download and might not be necessary for my Levithan v2

I recently bought a brand new Razer Viper V2 pro and my dongle doesn’t work the mouse works perfectly fine with wired connection but when I swiched to wireless dongle doesn’t connect to the mouse tested it on 2 different computers but still doesn’t work. Hopefully this issue gets resolved since I noticed that alot of people are having the same issues as me

Hello everyone. With my first installation of Synapse 4 for my Nommo V2 set, I could see THX profiles for my games, especially Forza Horizon 5. Suddenly, after an automatic software update, I was no longer able to see the THX profiles for the game in question and others that are THX supported like Battlefield 1. I anticipate that I have uninstalled and reinstalled the Synapse 4 software at least 20 times, this also to solve other problems that the Razer support staff has never been able to solve. This problem has never been solved..... fortunately others yes. Has anyone had the same problem and managed to fix it? Of course I don't want to reinstall Windows 11…. Best regards Ivan

Hi everyone, I purchased a physical Razer Gold card from a store, but unfortunately, I accidentally scratched off some of the digits and can't see the full code. The card hasn't been used yet. Is there any way I can recover the complete code or get help with this?

Olá Suporte Razer, Comprei recentemente um mouse Razer DeathAdder Essential (modelo: RZ01-0385), mas quando tentei registrá-lo na minha conta Razer, recebi uma mensagem dizendo que o produto já foi registrado. Número de série: (Removed SN) Número do produto: RZ01-03850100 Gostaria de solicitar a verificação deste registro. Se possível, gostaria que o produto fosse transferido para minha conta, pois o comprei de forma legítima e tenho o comprovante de compra. Agradecemos antecipadamente sua ajuda. Atenciosamente,(Removed information)

So I don't remember this being a problem when it was new, but lately I've been having long meetings at work and my battery ends up completely drained before we finish up about 2-3hours of meetings. The poor battery life is one thing I'm trying to work through and making some progress with ending processes and such. However, the main issue at hand is that when I get back to my desk and plug it into the official Razer AC adapter it says its going to take over 4 hours to fully charge. The laptop is essentially idle, temps are low and the fan is running very quietly. If I unplug the AC adapter and plug in a USB-C charger, it will say its charging, and it will even say fully charged in 1hr30min, except it won't actually charge and I can watch the battery % go down while it still tells me its going to be fully charged in 90 minutes. Has anyone had problems like this? Is there a fix for it? I did recently do the battery health check and everything seemed alright there. The battery has lost ab

Hello, I purchased several brand new Razer Hammerhead True Wireless X units directly from Amazon UK. All but one remained factory sealed and unopened until recently. Unfortunately, a few were found to be completely non-functional straight out of the box. I’ve tried the usual support channels on the Razer website but was unable to get help because the units are now out of warranty (serial number lookup shows this). I also contacted Amazon, who directed me to reach out to Razer for assistance. Could an official Razer support representative please reply with a contact email or let me know the best way to escalate this further? I’m happy to provide serial numbers, proof of purchase, and any other details as needed. To avoid confusion, please only respond if you are an official Razer support representative. Thank you very much for your assistance.

ive recently purchased an headphone Razer blackshark V2 X and i tried to install the 7.1 surround sound software but it does not open after installation ive tried reinstalling the app several times but cant identify what is causing this to happen

Hello! In Synapse 4 I cannot change profiles in the dropdown menu. I select profile 2, 3 or 4 and it is reverted back to profile 1. Changing profiles from the controller, with shortcuts, does not reflect in Synapse. I can customize Profile 1 normally (except brightness in static mode does not save, always stays100%) though and it works in games. It was like that out of the box, since then I have updated the firmware twice, now on v2.02.00_r1. With the latest firmware “Razer Controller Setup For Xbox” app stopped recognizing the controller, so I lost the only way to customize other profiles. I’m on Windows 10 PC with latest updates. It behaves the same on my Windows 10 laptop. I have tried “cleanup tool” and multiple reinstalls. No luck.

So I just bought the RAZER Blackshark V2 X from amazon as I wanted to finally get good headphones. I was excited to try surround sound with the different games I play. When I set it up last night I was able to open the app and put in the code to activate it. I was also able to toggle it on and off perfectly fine. This morning when I got onto the PC I tried opening the app so I could test the differences with one of the games I play. Now it doesn’t open the 7.1 surround sound app even when that is the app I search for and click on. Now it just opens the Razer AppEngine in the notification area of the task bar but does not open any app. It asked me to sign in with Razer ID so I did and still doesn’t open surround sound. Now surround sound is stuck on and I don't know how that will effect other things on my pc.

My controller has been randomly disconnecting despite being plugged in VIA USB. It does this with any usb cable in any USB port I try on the XBOX Series X. I’ve purchased a new cable, but when it disconnects mid-game, the only way to get the controller to connect again, is to pull the USB cable out of the controller and re-insert it. It’s been getting worse over time; and now disconnects very easily. XBOX Series X I don’t have a PC (Only XBOX, and MacBook). I’ve reset the controller and settings. Doesn’t help, seems like it’s something wrong with the USB-C Port.

I am new to all this and I just bought Blackshark v2 X white edition from a dealer. They told me it’s an OEM and having 1 year warranty. I checked on Razer and headphones products usually have 2 year warranty. I tried register my product but it is said it’s already registered and when I checked, the system said the product is out of date. So is it because it’s old or I got scammed? I’ll have to use it anyway but I just want to know if there is anything I can do to find out :(

Hello, I’ve update windows 11 and lost sound :(. There is no option to repair it - some hundred trys to install several version of Realtek Software and nothing happemd. Do you have any ideas how to reapir it? Best!

Hello everyone, if you guys have cs2 no recoil macro for synapse 4 can you please share it? I tried to create a macro by recording the mouse movements from (https://github.com/McDaived/NoRecoil-CS2) but I couldnt do a good job. If you can, please share it :) my mouse sensivity is 1.44 at dpi 800.

Hello everyone, I bought a Razer Kiyo (Model RZ19-0232) 15 months ago and have been using it daily for work meetings. The camera is typically on for about 15-30 minutes per meeting, and rarely exceeds an hour. Today, during a call, I decided to turn on the ring light as usual. It turned on normally, but after a few minutes, it started flickering. When I tried to turn off the light, it wouldn't turn off, and the camera went off as well. I disconnected and reconnected the USB cable, and the camera was recognized by Zoom. However, when I tried to select it and turn it on, it started flickering again and showed no video image. Now, my computer doesn't recognize the camera at all. I've tried different USB ports and left it disconnected for a while before reconnecting. I am using a Mac with an Intel chip, connected through an Apple Multiport adapter. It seems the camera has become completely unusable after just 15 months of use. Any ideas on what's happening?

After a recent firmware update, I'm experiencing a problem with my headphones. When I enable the hypersense feature, the headphones constantly turn off and on. The headphones keep turning on and off, but if I disable the feature, they work perfectly. I've never had this issue before, but it started after the update. I purchased these headphones specifically for the hypersense feature, which allows me to listen to music. There were also people on the forum with this problem - here's the post: https://insider.razer.com/razer-support-45/razer-kraken-v3-hypersense-turns-off-then-i-use-hypersense-71151 BUT NO ONE REPLIED

Hi I am looking for the parts that hold the Lubar support adjuster handle to the base of the seatI purchased the seat from Ebuyer as refurbished Could any body help i have attached a screenshot of the parts needed Thanks

Trying to upgrade from Synapse 3 to 4, but 4 keep creating duplicates among macros. Have like 6 Copies of each. of Games profile. I tried the migration program troubleshoot guide. Remove 4 and reinstalling 3 and login, reinstall 4 and run the Migration. I keep ganing a error messege about the razer tartarus pro files are corrupt. It doesn't work for me. I trapped in a endless loop and I want out. I think the cloud account keeps downloading these duplicate files. I just want to wipe everything clean and start from scratch. Please help me do this. I just wanted to delete everything in my cloud storage and any profiles and macros on my desktop. I'm running Windows 11 Pro. My computer is more than capable handling any game in the market right now.. THanks

While i am joining a call with the headset the sound is terrible. The call sound is good but if listen something while i am in a call i have the issue.