Unanswered questions

Hi Razer Support Team,I am hoping someone might be able to assist me with a back-stock hardware request. I have a Razer Turret Wireless Mechanical Keyboard & Mouse (for Xbox One / PC), but the proprietary 2.4 GHz USB unified receiver dongle has unfortunately been lost.I know this model has been discontinued and standard HyperSpeed dongles are not compatible with this specific unified setup. My device is authentic and I just registered it to my account. I am looking to see if I can purchase one directly from Razer.  Any help you can provide world be great. Thank you!

Hello I’ve been wanting to buy the blackshark v3 pro Xbox edition or the 2XKO edition which I’m guessing are the same but I only play on ps5 would I still be able to use it wirelessly on ps5 using the the hyperspeed gen 2 tongle 

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This past Saturday, I noticed for the first time that the Philips Hue inegration feature with Razer Synapse 4 stopped working for me. Whenever I activate Philips Hue, the lights simply turn off and stay off instead of displaying colors until the Philips Hue service is shut off. I’ve noticed that the feature still works if I’m using it for more basic Razer Chroma features like the presets, but using it for either Razer Axon or the Chroma Immersive Experience results in no lights being shown despite the Philips Hue tab in Razer Chroma indicating otherwise. I have two PC setups and determined that, on my other setup, the Philips Hue integration feature still works as expected, indicating that the issue is isolated entirely in my other setup.As part of troubleshooting, I have performed the following:-Uninstalling and re-installing Razer Synapse 4 and Chroma.-Uninstalling Razer Synapse 4 and Chroma, using the Driver Cleaner to uninstall all drivers, then re-installing Razer Synapse 4 and Ch

Hello,I have a first-generation Razer Barracuda X, model RZ04-03800, with the original RC30-0380 USB-C wireless dongle.The dongle suddenly stopped working. It is no longer detected by either my laptop or desktop PC, and the Razer Headset Pairing Utility does not detect it either. I have also noticed that the dongle seems to get warm when connected.I would like to know if Razer can provide or sell me an original replacement RC30-0380 dongle compatible with my headset.I am located in Chile.Thank you.

i recently bought the razor v3 hypersense, and i attempted to use it on both my platstation and my laptop, the mic did not work on eitheri tried to do multiple fixes, including reinstalling the drivers multiple times. my laptop says that its detecting the device as a speaker and not as a headset.

Whenever I turn on my computer, the Chroma Addressable Controller doesn't turn on my case lights until I adjust brightness. I don’t even have to turn it up or down, the brightness slider just needs to be clicked. I’m using a Chroma studio “advanced effect”This did not happen until I upgraded from Synapse 3 to Synapse 4.

Abyssus Essential mouse, wired:  jumpy, lag, sometimes freezesAll I want is a simple mouse. Something that will not destroy my computer.I ended up deleting all Razer drivers and getting basic driers from MS. “Ta Dah . It works.”Eventually, Razer drivers find their way in and the problems begin...again.Question: what are the basic drivers that I need to keep and delete the rest?Behaves as bad as a virus. Really regret getting it.

Hello, I’d like to replace the battery in my razer blade advanced 2022 (RZ09-0421NED3). Online, I found the battery part number RC30-0248. Could you confirm this is the correct battery model for my laptop? Thanks

마우스를 올렸다 내려놓을때 좌클 우클이 작동됨

Hi everyone,After about 4 years of loyal service, my Razer mouse is finally starting to show some battle scars. The rubber grip under the side buttons has developed a small worn spot and a bit of peeling.To be fair, considering the amount of hours this mouse has seen, I can’t really complain — it actually held up pretty well.That said, I’m curious about something:Is there any way to replace just this rubber grip piece, even outside of warranty?For example, does Razer sell replacement parts, or is there any official grip kit designed for this area?I’ve seen some universal grip tapes online, but I’m not sure if there’s something closer to the origina

Hi, I’ve been using my BlackShark Hyperspeed v3 for about a month now. A day or two ago, I was using them via Bluetooth mode and and they told me that the battery was low. So I plugged them into my charger and it switched to dongle mode. I left them charging for the remainder of my gaming session. But now I can’t power it off. No matter what I do, unplugged or disconnected, when I hold down on the power button like how I usually do, they will not power off. I’ve unplugged the Bluetooth adaptor, I’ve held the button for as long as I could, yet the green power indicator continues to flash green. I even let them sit disconnected and powered on for over 20 hours waiting for the battery to die on its own and yet it still won’t turn off.  I can still technically use them in Bluetooth mode and dongle mode, but it won’t allow me to adjust the volume manually with the volume wheels. Again, they were working perfectly fine the past month, I was able to power them on and off no issues. But not su

With the help of the OG ChatGPT pro, I was able to fix the long running annoying as hell audio issue with Razer Blackshark v2 Pro 2023. I have spent nearly a year for this issue to be fixed.Update: I finally found a reproducible root cause and a working workaround for this issue.This is not simply a USB problem, an incorrect sample rate, defective headset hardware, or THX being “too demanding.” On my system, Synapse 4 was creating a broken Windows Audio Processing Object chain in which the THX APOs and Realtek APOs were attached simultaneously to the BlackShark V2 Pro render endpoint.Removing only the Realtek APO registrations from the Razer endpoint fixed the issue while keeping Windows Audio Enhancements, Synapse EQ, and THX enabled.My setup Razer BlackShark V2 Pro (2023) USB 2.4 GHz dongle connected directly to the motherboard Windows 11 24H2 Razer Synapse 4 Windows Audio Enhancements enabled THX Spatial Audio enabled 16-bit, 48 kHz Symptoms Intermittent crackling/poppin

Hi Razer team and community,I'm experiencing constant audio crackling and volume instability on my BlackShark V2 Pro whenever THX Spatial Audio is enabled in Synapse 4. The moment I disable THX (switch to Stereo), audio returns to perfect quality immediately. This is 100% reproducible every time.**Setup:**- Headset: Razer BlackShark V2 Pro- Software: Razer Synapse 4 (latest version)- OS: Windows 11 (fully updated)- Audio format: 16-bit, 48000 Hz (DVD Quality)- Connection: USB dongle, direct to motherboard (no hub)**Symptoms:**- Constant crackling/popping sound when THX Spatial is enabled- Volume fluctuates up and down unpredictably- Affects all audio sources (games, browser, music — not app-specific)- Disabling THX Spatial immediately resolves the issue- Stereo mode works flawlessly — hardware is not the problem**What I've already tried (none resolved it):**1. Disabled exclusive mode on the playback device (Advanced tab → unchecked both boxes)2. Set Windows Communications tab to "Do no

Today I tried connecting the headset to my PC for the first time. I hear sounds just fine, but the mic doesnt pick up any sound. Done all sorts of troubleshooting and settings checking (windows sound, system sound, razer pairing utility, windows troubleshooting, razer mic support video and all mentioned repairs), but the mic still doesnt pick up any sound (all show 0% sound). Headset is almost new and is connected to the PC wih USB dongle.I am completely at a loss, any tips appreciated.

I bought Razer Laptop Cooling Pad | RC21-02300, but it can't load the information from the laptop's cpu and gpu. So smart control is not possible. Of course I plugged in a USB port.

Unable to play current games that require BIOS to be updated in coordination with the Windows Security requirement to enable Secure boot. Turning off Secure boot in bios is no longer an option, in my case this laptop is essentially bricked. What are my options for updating this bios at this point? I see some models have udpates but are restricted to those models. Please help. 

Just paired up my V3 Pro with my Dock Pro about a week ago. I’ve noticed the battery level does not update properly. I saw another thread that shows an updated pairing utility, but that seems to be spicific to the USB dongle - which I am not using.

Headset was working smoothly for 2-3 weeks and then suddenly the dongle was showing a weird green/blue light when i would connect them and suddenly not working anymore. If i want them to work i have to connect the cable directly to them, not working thru the dongle. I was trying to do anything, nothing helps.

I recently lost the original wireless USB dongle for my Razer headset, and I’m looking to purchase or obtain a genuine replacement.The dongle I need is RC30-0403. My PC does not have built-in Bluetooth, so I’m currently unable to use the headset wirelessly without the dongle.Could you please let me know:Whether an RC30-0403 replacement dongle is availableIf it can be purchased directly from Razer or through an authorized resellerWhether there is a compatible alternative dongle that can be paired with my headsetThe correct pairing procedure, if a replacement is availableI’m specifically looking for an official/genuine Razer replacement rather than a generic USB Bluetooth adapter, as I want to retain the headset’s full functionality.I would really appreciate your help in finding a compatible replacement. I’m located in Bangladesh, so please also let me know if there is an option for ordering or shipping to Bangladesh.Thank you!

I lost my dongle what can i do?, i saw a firmware update saying “Pairing Utility” - will this be use full to get connected with my local 2.4hz usb pins 

Hello, I’m having the invalid boot signature error I’ve see a few others have with this same model. I tried a Factory reset and the problem still persists, so I disabled secure boot and tried running the command prompt but it cant find the file location. This is where I was following how to do this and  I am stuck on step 7. Any information is helpful thanks.

Synapse was auto updated to version 4.0. [removed by moderator] today and the Laptop Cooling Pad stuck at initialising CPU and GPU temp reading. Currently use the fixed rpm mode since the Smart Fan Curve mode pretty much not working Tried restart Synapse and even reinstall it make no difference. Any other suggestion?

Hey,my original Iskur is sadly out of warranty, but the gas cylinder is starting to fail (lowering on its own). Where can I buy a replacement?Thanks in advance!