Unanswered questions

I stepped away from my PC for a few minutes to use the bathroom, and when I came back, I noticed that the wireless dongle had completely stopped working.The mouse still works normally when connected directly to the PC via cable, but when I try to use it wirelessly, the dongle shows no signs of life at all — no LEDs turn on and it is not recognized by the system. When the mouse is switched on in wireless mode, it simply does not connect to the dongle.Here’s what I’ve already tried: Disconnecting and reconnecting the dongle to different USB ports Testing the dongle on another PC (same issue occurs) Restarting the system multiple times Reinstalling USB and mouse drivers Uninstalling and reinstalling the mouse software Using the mouse pairing utility (the mouse works only when connected by cable) The mouse itself appears to be functioning properly, since it works perfectly over a wired connection. However, the dongle seems to be completely dead, with no LEDs lighting up under any

I want to activate a razer gold card but I can't get to the page where I want to activate the product and I'm just confused

I have a BlackShark V2 X and I used my activation code on my account, but after restarting my PC, the code disappeared.It asked for the code again, and when I entered it again, it said the code had already been used.

I have lost access to my two-factor authentication app as well as my backup recovery codes. As a result, I am unable to log into my account on the global Razer Gold website. I need your assistance to reset my two-factor authentication or regain access to my account as soon as possible. I have recently topped up razer gold and is unable to proceed to my transaction. Please guide me through the necessary steps to recover my account or temporarily disable two-factor authentication. 

My Razer Blackshark V2 Pro (2023) stopped working after I got home today despite working entirely fine yesterday. I have already tried plugging back in the USB, restarting my computer, reinstalling Synapse latest ver. and drivers with no luck.  even ran the Tool.      This is a USB connected headset not Bluetooth.Windows 11 Pro completely UpToDate.

What is the best play station controller to use?

Does anybody know what thumsticks or caps fit the raiju v3 and maybe triggers and such it would be nice to customise my controller a little.  Thanks in advance guys and the raiju v3 is an awesome controller better than my dual sense edge.  

Hi everyone,I mostly enjoy playing clicker and idle games like Cookie Clicker and similar fast clicking games, and I’m thinking about upgrading my setup with Razer gear. Comfort and button durability matter more to me than competitive FPS features.For this kind of gameplay, which Razer mouse or keyboard features would you recommend? Any suggestions from users who play click-heavy or casual games?Thanks!

As the title says I currently have the kraken v3 pro, I’ve owned it for about 4-5 years now, so it has gone through its fair share of battles and is somewhat falling apart especially on the head rest part, is it worth it to upgrade to the BlackShark, should I wait, or should I look at different headsets? 

Hello dear razer support team, I recently purchased the Blackshark V2 x headphones, but when I registered it, I realized that the device was already registered, and now I can't use the 7.1 channel sound feature. Please guide me. Thank you.

Hello  i want to reurn my Razer gamingboard  order nrRZEUWP10000020844373 order date 28 nov 2025 .its no working good .send me a returnticket. göran Åström  Betsvägen 19 Boden Sweden.

So I posted this topic about a week ago Last post on this forum The agent helped a bit, and we finally got the item resent. However the same darn thing is happening again. Customs want £45 worth of taxes ( screw Brexit ) for me to receive parts for a faulty item thats still under warranty. And of course support arnt actually reading any messages and giving poor copy / past replys and assuming I’ll go away. Its been a flipping month!  The service is flipping awful. Someone higher up needs to know how bad this whole process is. How do I log an official complaint? Ive a £500 chair I cant use thats still under warranty and Razer seams to be making my life as hard as possible to get it corrected. 

How do I set the colour for my Razer Kraken Kitty V3 Pros when I am using Bluetooth to a phone and the like?It defaults to green, but it must have onboard memory because it can remember if I have enabled the “don’t light up if screen isn’t on” feature 

Good dayI’ve just started my pc and suddenly my mouse isn’t connecting wirelessly anymore. The light on the mouse flashes white and attempts to connect. I’ve used the dongle with the holder since buying (had to return 2 mices before, as the dongle would die within the first 2 days). I’ve tried to remove drivers and download synapse, but doesn’t show up on device manager anymore. Is there any other methods to try to see if the dongle is dead?Kind regards 

I bought it a few days ago. My friends on discord tell me the mic is too quiet, like I’m talking from another room. I’ve tried the guide razer has and other guides I found from people online, not fixed. The volume is 100% both on windows and synapse, still feels a bit low. My last headset was Blackshark v2 and had a way better microphone (based on what my friends said) so I wanna know if it’s just that the previous headset had better mic or my mic actually has some kind of problem.

Hello, I have a Kraken V3 X, running on Win11. I suddenly had issues with the mic : heavy metallic voice. I opened Razer Synapse (for the first time after installation (1 month) to see if an option had been changed but :I don’t have a “MIC” tab in Razer Synapse.How can I fix this ? Thank you

Imagine your life had to take place inside the world of a video game. Would you pick a peaceful farming sim, a chaotic shooter, or something totally different? lmk

Yay! I won the September 2025 silver drawing!Now, what shall I pick to redeem….. 🤔

How do I set the colour for my Razer Kraken Kitty V3 Pros when I am using Bluetooth to a phone and the like?It defaults to green, but it must have onboard memory because it can remember if I have enabled the “don’t light up if screen isn’t on” feature 

The touchpad on this controller works like a mouse and a mouse button, how do I reassign the touchpad to a PC? Also, the controller is defined as an xbox, not as a ps controller, if you switch the mode to ps, then the controller in the prototype is not defined in games.

Hello!I don’t have access anymore to my phone number as well as to my backup codes.I need Razer assistance in that matter. Didn’t find the possibility to contact support that’s why doing it here.Thanks in advance!

I accidentally entered the wrong password when making in-game purchases in Arena Breakout Infinite, and I haven't been able to log in since. Could you please help me troubleshoot this? Thank you.

I’m trying to re-install Windows on my Blade 14 (2023), This is extremely frustrating, I’ve spent many hours on something that usually takes ~1h. Here is what I tried so far: Booting from official Windows 11 ISO downloaded from MicrosoftDoesn’t work because the installer is missing SSD (?) drivers and unable to detect any drives. It doesn’t look like there is a solution for this, there are no drivers on Razer’s website. Using recovery “image” from RazerI’ve downloaded a recovery image from Razer’s website, which is not really an image, it’s just a zip archive with a bunch of files. I’ve followed instructions on the official youtube video:Formatted drive as NTFS Copied files from the archive to the driveI was able to boot from it, but I’m getting “Only support running under WinPE”  error Next, I tried to formatting the drive as FAT32 instead (as few people have suggested on the forum), but that doesn’t work because the archive contains files larger than 4GB which are not supported by FA

The mouse auto fires clicks in FPS game. Sometimes a few left clicks sometimes stuck firing. All without touching the button. Tried all fixes I could find. Firmware update, lower polling, Disabling windows HID, clearing binds etc. Interferes with the gameplay and is useless without a fix.