Unanswered questions

On the BlackShark v3 pro If I change the mic eq on pc will it save onto the headset so I can use it on console or will it be like the v2 pro where if the mic is on broadcast mode on pc when switching to console it switches back to the default eq btw I play on PlayStation 5 🙏🏼

my yalla ludo dimond not received 

Recently my fn key has stopped working. When I press the key only the function keys light up as normal but they do not change the function of the keys. currently in Synapse my function keys are set to multimedia but the keys just do normal functions. custom key binds set in Synapse are also not working non of my custom key bindings function how they should. I have tried repairing synapse, reinstalling synapse, and rebooting serval times as well as uninstalling the keyboard in device manager. Not sure what else I can do I am on a razer blade 14 2021.

I activated the code in THX SPATIAL AUDIO in 2023 when I was on Windows 10, and now I'm on Windows 11. I'm trying to activate the code, but I'm getting an error saying that the code is invalid. I want to resolve this issue. I have the serial number of the headphones.

Hello everyone,I’m posting here to seek advice and visibility regarding an issue with my Razer DeathAdder V2 Pro that has unfortunately reached a dead end through standard support.📌 Video Demonstration (Proof)Here is a video showing the issue clearly:👉 https://www.youtube.com/watch?v=fa_rT_PtMZEIn the video, you can see that: The mouse does not charge when connected via cable The wired connection is not detected The wireless receiver continues to function normally This helps demonstrate that the cable, USB port, and dongle are working, and the failure is in the mouse’s wired charging/data circuit.🧾 Issue Summary Model: Razer DeathAdder V2 Pro Problem: Wired charging and wired data connection no longer work Wireless mode operates properly No drops, liquid spills, or misuse 🔧 Troubleshooting Performed Tested on multiple PCs and USB ports Windows fully updated Razer Synapse clean reinstalled Firmware checked Confirmed by Razer Support as defective hardware 🛠 Support

I downloaded Synapse 4 today and ran into a problem when putting my PC to sleep. I have a NAGA V2 PRO and usually charge it with a USB cable while my PC sleeps. On Synapse 3 this worked fine but with Synapse 4 it wakes my PC less than a second after I put it to sleep. It only happens if the mouse is plugged in and charging and I know the issue is Synapse because if I close the program before I put the PC to sleep it works normally which isn't too much trouble but is tedious to stop the program when I get off and start it back up the next session. Ive also tried turning off the mouse’s ability to wake the PC in device manager but it only works if I do the same for the keyboard as well which leaves me with only the power button on the PC case to wake it up.

My Fps counter isnt working properly , its going up and down massive like 800 to 20 and its clearly not the right numbers, its in VALORANT. I tried to fix it for hours now but im not anywhere a solution

Please help me I got the above mouse and the left mouse button doesn't work and in order for it to work I need to unplug it and replug it back into USB. Is this a common issue with this type of mouse?

razer not showing on authenticator app so am unable to change 2 step verification cannot add phone number cannot access backup codes so how to create new 2 step verification without the old one

I have the R Raptor and I haven't used it in few days I unplugged it and moved it to another outlet it won't turn on the rgb to tell me it's getting power but I tried the old method to see if the cable has energy and it does did the whole unplug and plug back up and nothing 😭😭 need help asap  

Razer blade 16, RZ09 - 0510

I recently (11/28) bought a razer blade 14 and it came with a free mercury swirl wallpaper. I just got the email with the redemption code yesterday (12/22), but in the email it says that the code had to be redeemed before 12/7, and it is now not valid. I did not have the code before 12/7. Is there any way to still get the wallpaper?

So I have a very weird situation.I recently bought the Razer Barracuda headset (not Pro or X) and Synapse refuses to find them. I can connect the headphones to the PC no problem, with cable and without, but to the Synapse app it’s like they don’t exist.I updated Synapse to the newest version, restarted my PC multiple times, connected headset with cable and without in different ports, tried installing and using the drives that are meant for the headset (they didn’t recognize the headset either) and also tried connecting the headset to the mobile app (didn’t connect to the app but connected to the phone). NOTHING WORKS.And to add to the issue of the headphones being practically invisible to the Razer apps and drives, I can’t register it as a device on my profile either.I tried searching for fixes online and all I see is support telling people with similar issues to do the things I already tried. If ANYONE has a fix to my problem (even if it’s to return them and just never buy them again)

I have the Razer Blade 14 (2021) RZ09-0370. I am getting a warning message from COD that my TPM 2.0 or secure boot is not recognized by COD and therefore the next game (Black Ops 7) will be unplayable. My motherboard Bios version is up to date, but Battlenet/COD troubleshooter indicates that it is not compatible. My TPM version is 3.57.0.5. Is Razer going to update this BIOS so that it will be playable with the new Black Ops 7? (My BIOS version is up to date - 1.06)

The noise goes away when the LEDs are disabled and increases in intensity the brighter the LEDs get. I’ve tried the suggested ideas such as making sure it’s connected to the computer directly, enabled and disabled all the Chroma stuff, all software and firmware updates are applied. It is almost like a squealing capacitor. I’ve seen multiple reports of this problem but never a solution posted. I just bought the keyboard and want to keep it, but I can’t use it like this. Any other suggestions? Do you just live with it?

Been going circles trying to get in touch with Razer about a purchase made through affiliate link that is not showing. Who do I contact? I’m getting exhausted being thrown around in circles just to be directed to razer support which then sends me back here. 

What is the best play station controller to use?

Hey all, I noticed yesterday that my Cobra Pro’s scroll-click function had stopped working. Since it is ~10 months old and I had had similar issues with my previous Razer mouse (Viper 8k), I thought it was just a typical mechanical issue rearing its ugly head, but then this happened a few minutes ago:The mouse randomly disconnected, RGB lights went dark, mouse pointer stopped working in Windows, etc. Reconnecting/replugging  the device made the lighting and functionality come back, but only for about 30 to 60 seconds or so at which point it would go dark again and stopped functioning. The only thing that was still “working” (kinda) was the “profile” LED on the underside of the mouse, which was still active.Not sure if this is related, but I also noted that while the mouse was “off”, the lighting on my Virpil throttle started to switch through its colors for some reason. Which it’ll normally only do if I flip its mode selector switch and so I’m inclined to believe that this was the thro

Hello,I am contacting you regarding an issue with my Razer headset, which is still under warranty.During use, the headset frequently presents audio problems. The sound cuts in and out intermittently, and one side of the headset often stops working completely while I am using it. This happens regardless of the device I connect it to and makes it impossible to use the headset properly.I have already tried basic troubleshooting steps, such as checking the cables/connection, testing on different devices, and updating drivers/software, but the issue persists.Since the product is still under warranty, I would like to request assistance, repair, or a replacement according to the warranty terms.Thank you for your support.Kind regards,

It was working fine for years, a now there is no batter after few hours. I need solution!

Just got my new controller for my ps5 pro. Since the ps5 pro dont have the big (dont know the exact name) USB ports in the front i conncted the dongle to the back. First i tought this was the problem, that it was a weak connection. But i did get a usb cable for the dongle so it can sit in the front. Still the same problem. Anyone experienced this? Otherwise i like the controller alot 

Dear Razer Support Team,I hope you’re doing well. I’m reaching out regarding a battery swelling issue with my Razer Blade 15 Advanced 2019. The battery has begun to expand, causing slight chassis pressure and presenting a safety concern that I would like to address as soon as possible.I understand that shipping replacement batteries is not always standard procedure however, there are multiple documented cases where Razer has arranged battery replacements for out-of-warranty laptops when swelling is involved. To help streamline the process, I am sharing references from customers who were successfully assisted through this exact issue, and who received battery replacements directly from Razer support. https:www.reddit.comrrazercommentstzd142final_update_installed_replacement_battery_ihttps:www.reddit.comrrazercommentsvm5s7kafter_3_weeks_of_going_back_and_forth_with_razerI’m fully prepared to proceed through the official steps. I have experience removing and reinstalling laptop batteries,

I'm using a Razer Blade 14 (2024) RZ09-0508 Mercury White. Can I use an Anker B2679 100W charger to charge it via the Type-C port?Thanks.

Hello, I have a Kraken V3 X, running on Win11. I suddenly had issues with the mic : heavy metallic voice. I opened Razer Synapse (for the first time after installation (1 month) to see if an option had been changed but :I don’t have a “MIC” tab in Razer Synapse.How can I fix this ? Thank you

The mouse auto fires clicks in FPS game. Sometimes a few left clicks sometimes stuck firing. All without touching the button. Tried all fixes I could find. Firmware update, lower polling, Disabling windows HID, clearing binds etc. Interferes with the gameplay and is useless without a fix.