Unanswered questions

Hello,I'm having an issue with my Razer Hammerhead V3 X HyperSpeed for PlayStation earbuds and was hoping someone could help.I purchased them from Amazon, and I've been experiencing this problem since I first took them out of the box. When I connect using the USB-C dongle connected to my PS5, I hear the game audio for about half a second before the sound cuts out completely.Here are the troubleshooting steps I've already tried: Confirmed the earbuds are fully charged (the charging case shows a green light). Verified that the HyperSpeed USB dongle is connected properly. Checked the PS5 audio settings and set the audio output to the connected headphones. The PS5 recognizes the earbuds as connected, but I still don't get any audio. When I go into the PS5 microphone test, the microphone works and my voice is detected correctly, but I still have no audio output through the earbuds. I also tested the earbuds on my MacBook using Bluetooth, and they work perfectly there. I can hear a

I received my Razer headphones, but the 7.1 Surround Sound activation code/card was missing from the package. Could you please help me get a replacement code so I can activate the feature?

How can I buy the replacement mic for my headset? I don't want to buy some cheap Amazon knock-off. Since it's detachable, Razer really should sell it. I love my headset, but if I have to buy a whole new one just to replace a lost mic, I'll just go with another company’s product. 

Hello,I would very much appreciate the support with my new Razer mouse - Deathadder v3 Hyperspped.I purchased it apx 1 month ago, and today one of my side buttons stopped working - “Mouse button 5”.So far I have tried few things in order to resolve this but unfortunately nothing helped:Uninstalling mouse drivers: https://mysupport.razer.com/app/answers/detail/a_id/4118/~/how-to-uninstall-the-mouse-drivers?_ga=2. [removed by moderator] [removed by moderator] 544- [removed by moderator] 577544 Firmware update: https://mysupport.razer.com/app/answers/detail/a_id/13817/kw/razer+deathadder+v3+firmware?_ga=2. [removed by moderator] [removed by moderator] 544- [removed by moderator] 577544 Reinstalling Synapse Draining the mouse battery to 0 and then filling it again up to 100% Windows updateAny other ideas I could try before concluding it’s mechanical issue and bringn it to service for repair?

Hello, my viper v4 pro came in and the right click will not work with the dongle, or wired. Any help would be greatly appreciated 

Can't access my old phone number, and without it I can't change my phone number or any account details.I see nowhere to open a ticket about this.Incredibly frustrating as I want to make a purchase, but won’t with incorrect account information.  

I have gone through the install process for all three of the most recent firmware updates, have confirmed that my bios and other systems are up to date, but Synapse still tells me that I need to update my bios and the version detector is in constant overdrive.  I need help or I’m going to throw this brick under a door to hold it open since that’s about what this hunk of garbage is worth. 

I just bought new brand black shark v2 x and when I want to register it, it says this device has been registered, pls help me to fix it

Hi,I, unfortunately, created my Razer ID using Sign in with Apple and Apple's Hide My Email feature.Apple Private Relay forwarding is enabled and working. I previously received a couple of Razer emails (they initially ended up in my spam folder), but I no longer receive any new 2-step authentication verification emails.I have:Enabled Apple Private Relay forwarding. Checked both my inbox and spam folder. Requested multiple new verification codes. Waited between requests.The emails don’t arrive anymore, so I'm unable to verify my account.Could someone please help me what to do to verify my email address or if I can reset the email verification/2FA for my account?

As the title impllies when I mute my Mic with snyapse 4 open it cause the iunput volume to go to 0 however unmutting the mic doesnt bring it back up only munally increasing it works. This is a pain and makes the mute worthless. The problem only started happening on the 20/05/2026 and is affecting my black shark v2 pro 2023. Synaspse 4 is just problem after problem and its making me rethink my future razer purchasing deciusions due to how aful the software now is

Ok, so this is probably a dumb question but how do I associate a Chromo Studio profile with a keyboard profile on my Blackwidow v4 Pro Keyboard in Synapse v4? I used to be able to do it really easily in Synapse v2 (I skipped v3). To be clear when I change to keyboard profile 1 I want to display  only the QWERTY keys in green and everything else in blue. When I change to profile 2 I want it to display only the QWERTY keys in blue and everything else in green. Simple (and not real) example but I can’t make it work. I don’t want the change to be linked to a specific game, the only thing changing is the keyboard profile. I can make it work if I select quick effects in the lighting tab but when I select Advanced Effects it doesn’t save different choices under the Chroma Studio dropdown. I’m sure I am missing something obvious but for the life of me I can’t see what. Thanks in advance for any help you can give

I lost the dongle of my blackshark v3 X hyperspeed, is there anything that can be done?

bonjour,quelle application utiliser pour un vieux tartarus (2e du nom) pour utiliser les macros des touches?

I’m having this issue where on my huntsman mini v3 pro after inactivity it sits on the fast rainbow color changing rgb but then goes back to the green ripple, which also doesn’t register any keys in game, and I also can’t use synapse because I’m on ps5, and all the methods like esc-caps lock-space bar doesn’t reset anything but a year ago the method did work which confuses me because around 2 months in I had this issue and fixed it with esc caps lock and space bar but now it doesn’t work. I’m starting to think that buying this keyboard was pointless and a waste of money because the methods that work for every other keyboard aren’t compatible with this one

My one-year-old white Razer Huntsman V3 Pro TKL keyboard appears to be stuck in what I suspect is a demo mode. This issue appears after starting PC post a power outage, and also occurs when starting my computer from a complete shutdown. I have tested this on two separate desktop PCs with the same result.Immediately out of the box, the keyboard is recognized by Razer Synapse 4/3. I can change the lighting effects, switch profiles, and the volume scroll wheel functions perfectly. However, none of the keys register any input.I have already attempted the following troubleshooting steps to no avail: * Connecting to Multiple PCs: The issue persists across two different computers. * Software Reset: I have tried resetting the keyboard through both Synapse 4 and by installing and using Synapse 3. * Firmware Update: The keyboard is already on the latest firmware version (v1.04.00_r1), so an update was not possible. * Demo Mode Exit Combination: I have tried the standard method of holding down "E

I suddenly started facing this issue. I tried fix posted on the razer thread. But on booting using the pendrive it take me to a blue recovery screen.

WHEN I PRESS THE MUTE BUTTON ON THE HEADPHONES, THE MICROPHONE LEVEL DROPS TO 0, AND WHEN I TRY TO UNMUTE IT, THE VOLUME STAYS STUCK AT 0!!! YOU HAD FIXED THIS ISSUE, BUT YOU’VE BROKEN IT AGAIN WITH A NEW UPDATE!!! AND WEEKS HAVE GONE BY AND YOU STILL HAVEN’T FIXED IT!!!

I bought a new razer black shark v2 x from Malaysia, it came with a card with a QR code and not any activation code. When I tried to register the product online, it says the product is already registered? But I haven't registered the product before, and I don't have any activation code. Help please! 

One of the arms of my Razer Enki X chair has broken,  It is out of warranty by 6 months, but I’d like to consider buying a replacement arm.  Cannot get past the “out of warranty” message on the Razer official support page.  Need help.  Thank you.

i'm one-handed and i just googled it and apparently you can use a naga with a ps5? true?is it game-independant? like it works for any game? what about looking, movement, etc?can we "guarantee" it works for gta 6? 

Is there any info on if we’ll be seeing the V3/Pro this year?

2023 BSV2Pro and when I plugged it in for the first time it was blinking red in even intervals for several hours. Then It started blinking green but in uneven intervals. Is this normal? It’s been 12+ hours on charge but the uneven blinking won’t stop and turn solid green

Hey All ,I have a Huntsman v2 pro and I want to change the Keycaps to low profile as the standard ones on there are a little high for my liking.  Do Razer make a low profile keycap or is there a 3rd party option that fit ? Or would I have to change out the whole mechanisms ? Sorry I’m new to all this customisation stuff 

I live in a studio apartment and I work/game with a gaming laptop. I have the dongle connected directly to the laptop. When I first started using the headset in January of this year, I could go to the bathroom and it wouldn't disconnect. Now, I can’t even go into my kitchen behind my desk without it sometimes disconnecting. It’ll do it randomly too when I’m just sitting at my desk. I am not sure what could be causing it and I have tried when I’ve seen on Google to fix it but maybe there is something more I could do to fix it?

Yes, I’ve seen the previous post regarding this issue. I’m sad that I don’t see what the F buttons at the top do, and I do see that there is no lights.And yes, I’ve turned off dynamic lighting. The mouse I have is working, but not the keyboard lights.