Unanswered questions

I have recently bought a second hand razer barracuda X 2022, but sadly the dongle was not included. Where can i find a replacement part.thank you very much 

I want to do touchpad clicks to display a scoreboard or full map in Call of Duty, but I understand that I need to recognize the Raiju as PS5 Controller. Is there anyway to do so?

The touchpad on this controller works like a mouse and a mouse button, how do I reassign the touchpad to a PC? Also, the controller is defined as an xbox, not as a ps controller, if you switch the mode to ps, then the controller in the prototype is not defined in games.

Hi,I’m having an issue with my Razer Naga V2 Pro using Razer Synapse for Mac.The mouse itself works correctly and Synapse detects both the mouse and the interchangeable side panels. However, Keyboard Function assignments on the side buttons do not work at all.For example, if I assign keyboard key 1 to side button 1, pressing the button produces no input in TextEdit, World of Warcraft, or other applications.Interestingly, assigning Launch Program to the exact same side button works perfectly. This confirms that Synapse is receiving the side-button press and can execute actions from it.What I have tested:All requested Synapse macOS permissions are enabled, including Accessibility and Input Monitoring. Tested both the 12-button and 2-button side panels. Tested wired USB and wireless connections. Tested a completely new Synapse profile. Tested with US/ABC and Danish keyboard layouts. Updated Naga V2 Pro firmware from 2.50.05 to 2.61.01. The issue remains after rebooting and power-cycling t

Hi guys, im having an issue with my new headset. Does anyone know whether the Adapter cable included in the Razer BlackShark V3 X HyperSpeed for PlayStation White Edition box or i have to buy one myself to connect the dongle to my device?Thank you so much!

Hello Razer Team,I’m looking for assistance with an unresolved issue regarding my Razer Creator Program application.I originally signed in to Razer Creator Hub using Apple Sign In with the “Hide My Email” option enabled. I submitted my Creator Program application, and the website confirmed that my application was being verified.When I later tried to sign in again, I was directed to an account that does not show my original application. I then tried using my regular Apple ID email address, but Razer treats it as a separate account and prevents me from applying because my TikTok profile is already associated with another account.I contacted support and received case number 261010-000576, but the case has since disappeared from my support history. I have been trying to resolve this for approximately two weeks and have received no response.I need help resolving the account-linking issue so I can access the correct Creator Hub account and complete my application using my existing TikTok pro

I have a Razer Naga Trinity mouse.I am experiencing an issue where my keyboard (different brand) glitches whenever I connect this mouse to my PC. Whenever it’s plugged in, pressing a key on the keyboard sometimes results in the key being held down continuously (e.g., pressing "g" produces "ggggggggggggggg" even after releasing the key). Recently, it’s been holding down cntrl without me even pressing it to begin with. The mouse appears to lag as well, freezing then teleporting to where it should be. This happens every few seconds repeatedly, then stops for a while. I’ve followed support articles, re-installing synapse, resetting drivers, scanned for viruses, etc. I’ve even bought a new PC a few months ago and the issue persists. I would also like to note that I do not have any issues with another razer mouse I use as a temporary substitute.I have a video below of me going in circles and showing the glitch. 

Hi.I just bought Hyperflux V2 Mat and a Razer Naga PRO v2 Mouse and I have another Razer Naga Pro mouse, but none of them have a place underneath to fit the round brick. I read that Razer Naga PRO v2 would be compatible with the Hyperflux mat. But I guess it is not? Or can I conect to the mouse without the round brick?Regards Morten Dalsgaard

i recently applied for the razer analog mouse beta program and i just wanted to make sure it was received. it’s not listed in the support product selector as other people on the forum mentioned so I can’t submit the request through the normal mouse section. How do I get in contact when I don’t have a serial number for my mouse.

Razer Naga V2 Pro Firmware Update Bricks the DeviceI was on firmware version v1.3.0.0.Tried updating to:v2.61.01_r1 v3.00.00_r1In both cases, once the update reaches 99%, the mouse does not turn on again (getting an error that says the mouse is not connected). After this, Windows does not register the mouse at all any more. I have tried this on multiple machines.I had to hard reset back to v1.3.0.0 (using left + right + middle mouse buttons together) to even get Windows to recognise that a device is input and using the v1.3.0.0 firmware to update.I know the v3.00.00_r1 firmware update is only a few days old but the issue persists. Please fix this.

As others have posted, my keyboard will randomly stop receiving input, but the RGB stays active. The only way to fix it is to unplug it and plug it back in, and while playing a game, that gets very annoying. I have the latest version 1.02.00, and this issue still occurs. I just recently got this keyboard, and I'm kinda disappointed with how it's been recently because when I first got it, it worked perfectly. 

I just got this new Basaltic V3 mouse today and got the colors the way I want them but I have to keep the software on to keep the colors from changing back to default. I never had this issue with another mouse I have owned. I am already thinking of returning the mouse after this experience using it for 30 minutes, and that software they have you install is acting like a virus adding all sorts of reg changes and startup and even path changes to my OS. Even after I uninstalled Synapsis V3 to install V4 I started going through the Reg before installing 4 and didn't clean itself up properly. I want nothing to do with this software except for setting the color to static and it being blue. Any suggestions welcome I will be returning this back to Amazon and getting another Logitech or ASUS mouse if I can't fix it. 

Hello I bought my keyboard little over a month ago. and for whatever reason it stops responding out of nowhere middle of using it. Honestly I love the product but it is so annoying and sometimes makes me regret buying it. Idk what to do. I tried razer support and followed their steps to redownload keyboard driver and still have same issue….. I am out of my return period as well. What is the fix? Am I missing something? 

Hello guys,I’m having trouble installing my Synapse. I’ve formatted my PC today with the same ISO as before (it’s a Windows 11 LTSC) and I've updated all the drivers.I installed Synapse, but right after I log in, it starts to download a 235kb file for a few minutes and then returns a message saying "installation failed". I’ve been trying to solve this problem for hours now.What I’ve tried:https://insider.razer.com/razer-synapse-4-55/i-can-t-install-razer-synapse-87352 https://insider.razer.com/razer-support-45/razer-synapse-4-installation-issue-90450 https://mysupport.razer.com/app/answers/detail/a_id/5996/ I’ve also tried the cleanup tool, tried to download Synapse from Chocolatey, and I even formatted the PC again, but nothing seems to work. I also tried to create some folders manually, but with no success so far.Do you have any insights for this? I would appreciate it a lot.

So i was playing games with my friends like a month ago, when i died, i ended up “raging” a bit and slammed my Basilisk v3 pro a bit to hard into my desk, now the scroll wheel just doesnt cooperate with me and when i try to “scroll” it it sometimes has a lot of extra resistance. It also just isnt centered anymore, if i lift it up and look at it from the side while i roll it it looks more egg shaped than circle shaped sometimes. I got this mouse for christmas and i was just wondering if there is anything i can do to fix it.I do realize that this is very much a user error and there is most likely nothing wrong with the product it self, only thing is that i didnt think i slammed it that hard, as my Razer Basilisk, and a mouse from a different company, have both survived much worse.Anyway i really like this mouse and all other razer products i own, and i would really like it if there was an easy fix for this problem.If anyone has any advice, thank you very much, it is really appreciated.

Hi all, can someone confirm that if I download Synapse 4 on my personal PC and make the settings for the ANC and the microphone for my Blackshark v3 Pro, the settings will remain if, after that, I use my Blackshark v3 Pro with another PC on which I cannot download Synapse? Detail: I will connect my Blackshark v3 Pro to both PCs with a USB cable.Thank you

Hello Razer Support, I own a Razer Blade 14 (2017) and I am looking for an original replacement battery. Could you please confirm whether an original battery is still available for this model and whether you can ship it to Algeria? My laptop serial number is: [removed by moderator] . Thank you for your assistance. Best regards

Purchased card today, gave as a gift. He tried to use it and it comes up invalid. HELP PLEASE!

Yo, I bought a used razer 15 advanced 360hz / i7 10875H / 16gb which is on the way via mail (need to have something for WOW Forever)I’m wondering if anyone has any cooling pad tips?I saw Razer has one but sure looks expensive

Is it possible to get a replacement dongle for the original Pro Click? If so, how do you pair it?

I have a 2019 Razer Blade Pro 17 that has some serious problems, and I want to see if it is possible to send it somewhere to get it repaired and restored to like-new condition. Among those issues, I think I damaged something when I cleaned the dust out, so now I am having constant secure boot violation errors (I have tried everything from cmd and bootx64 to the recovery image); I also have a swollen battery, and some of the keyboard keys do not light up. Once I manage to bypass the violation error and the failed startups, the laptop works perfectly.

I have recently misplaced my headset dongle and I am looking into how I can get a replacement. 

Dear Razer Team,   Hello, I am a loyal user from China. I absolutely love your Razer Naga Trinity with the 7-button circular side panel.     I have been using this mouse continuously for 4 years. Recently, the side panel started having connection issues — it occasionally disconnects during use, and I have to remove and reattach it to make it work again. This has been really frustrating.   I searched online recently and discovered that the Naga Trinity has been discontinued. Moreover, the new Naga V2 series you released one or two years ago does not offer the 7-button circular side panel that I need. This has left me feeling very distressed and helpless. I have already bought two second-hand mice with the 7-button circular side panels, but I don’t know how much longer they will last.   This 7-button circular side panel is simply perfect for me: it has a round non-slip rest in the center for my thumb, and the seven buttons are tightly arranged with excellent tactile feedback, making them

I want to know if my item has been returnedIt doesn't say anywhere that it was returnedBesong is already here