Unanswered questions

Has anyone recently been banned from CoD Warzone?  I recently reinstalled my Synapse application because the software wasn't working.  Almost immediately after reinstalling the software, I was banned from CoD Warzone.  When reaching out to Activision, they stated software that changed the game was detected on my computer.  There are absolutely no cheats or exploits on my PC and I find it odd that I recently reinstalled the Synapse suite for my keyboard, mouse, and mic.

Hi guys, i’ve received a kraken v3 as a gift, but i don’t have the proof of purchase to activate the surround sound option. I have the box and everything, just obviously not the receipt. is there a possibility to do this w/o it?

This is the order number(Removed order number)

I was hoping to get 2 orders added to my profile so I could track them as I did not realize I was checking out as a guest. Is there a way to do this?

I’ve been using Deathadders for a long time, I can’t really see myself switching to another mouse. I love the shape and the Razer software is nice. Sadly though, the v3 has dropped the 2 extra buttons near the mouse wheel, and I’m not sure why. I’ve come to love having these buttons, i remap them to something for every game i play and I don’t think I could go without them now. With the V3 dropping these buttons, it removes it from my possible choices for mice, and on top of that the V2 isn’t sold by Razer any more. Are there any plans to restock v2? or will v4 re-add those buttons? I really don’t know what I’m going to do now, I’m debating just stocking up on a bunch of V2’s from other vendors to hopefully last me until a future version of the deathadder that adds the buttons back.

Hello,I have issues with my Razer Nari Ultimate bought on 06. Juny 2021. recently it stopped working (I guess it’s not pairing with the dongle anymore). I can still power on my Razer Nari Ultimate and it also gives out the powering up sound and it starts lighting up, but i can’t find it in my audio devices anymore. I researched a lot lately and found the “Dongle Recovery Tool v1.02.00 and the Razer Nari Pairing Utility v1.01.00. I tried both of them but none are working.Here in the picture is the Recovery Tool saying “Reovery is needed” i clicked on the “Recover” button and now it looks like this and no “loading bar” is shown as in all the screenshots i have found on the support side and on the internet in general. I even tried it on a completely other PC and it is still the same issue.I hope I could explain the problem good enough (I’m from germany) and someone or even the Support can help me fix the connection problem, because I love that Headset and want to use it again.Thanks in ad

Hi all, usually I don’t turn off my PC and just let it go into sleep mode. After waking it up everything is normal. As soon as I log into my account the LED’s on the Blackwidow V3 stop working. Keyboard itself is working fine.LED’s on my Razer Basilisk V3 Pro remain on so its just the keyboard.For now its only fixable by restarting the PC. Razer Synapse is currently on the Version 4.0.86.2511180837Mainboard: ASUS TUF Gaming B760 Plus If you have any idea or need more information please let me know

I’ve had this mouse for maybe 6 months. It worked flawlessly for those 6 months, but now, I cant use the 2.4 ghz mode on my mouse. The mouse will stay blue and then after a few seconds the blue light shuts off. The mouse still works wired and in blue tooth mode. The mouse isn’t recognized in synapse either unless wired or in blue tooth mode. I really enjoy using this mouse and would like to hear about some options I have.

Hello everyone, Recently, the mouse has developed a defect with the scroll wheel. Specifically: There is a noticeable mechanical, metallic noise when scrolling slowly downwards.The noise is not present when scrolling quickly or when scrolling upwards (neither slowly nor quickly).The problem is not on the entire wheel, but let's say on 3/4 of it.  Has anyone else had the same problem? How did you solve it? I contacted the seller and they told me that this sound is normal. It seems absurd to me that a mouse that cost €160 in March 2025 has this defect.I am very disappointed. I don't think I will ever buy Razer products again if the quality is this poor.While I wait to decide on a new mouse, is there anything I can try to reduce this annoying sound? Thanks you. Best regards.

I’m trying to find some advice / log a support issue with my Woverine V3 Pro boothtooth adapter. It’s less than a year old, but the serial number has worn away as it’s on the sticke behind the pad. This means I cannot find anyway to log a support query.The problem is with the Bluetooth adapter not connecting. I unplugged from my xbox and plugged into my PC to update the controller, this keeps giving malfunction errors. tried multiple USB ports. Since doing that it no longer works in my xbox.Stuff for ideas now.

Hello everyone,I bought a Razer Kiyo (Model RZ19-0232) 15 months ago and have been using it daily for work meetings. The camera is typically on for about 15-30 minutes per meeting, and rarely exceeds an hour.Today, during a call, I decided to turn on the ring light as usual. It turned on normally, but after a few minutes, it started flickering. When I tried to turn off the light, it wouldn't turn off, and the camera went off as well.I disconnected and reconnected the USB cable, and the camera was recognized by Zoom. However, when I tried to select it and turn it on, it started flickering again and showed no video image.Now, my computer doesn't recognize the camera at all. I've tried different USB ports and left it disconnected for a while before reconnecting. I am using a Mac with an Intel chip, connected through an Apple Multiport adapter.It seems the camera has become completely unusable after just 15 months of use. Any ideas on what's happening?

I'm trying to install a surround sound but I'm getting an infinite loading screen. I've already removed the antivirus from my computer, but it still hasn't workedAnd same problem with synapse

Hello!In 2021 i bought Razer Iskur chair, which is by now out of the warranty, so I cannto raise a support ticket for this.  tlThe chair is tilting everywhere constantly - i cannot stabilise it. I think the wielding in the base of the chair has brok. ai  dont know if there is any other issue, or if i am mistaken.What can i do to repair this? is there any replacement part i can buy, and if so where?

I just recently got a pair of  wired Razer Kraken  headphones at the recommendation of a friend and I am not sure how I’m liking them. They are comfortable enough, the sound is fantastic but it’s so good that my game feeds back through the set and echoes for those I’m playing with. They can hear themselves, they can hear me, they can hear my keyboard and mouse, they can hear my discord pings, and they can hear my breathing no matter where/how I position the mic. How do I fix this?! 

I need help plss, the headphones work perfectly and I love them, I heard a little buzzing but is very quiet, but the cable is broken and you can clearly see exposed cables idk.They came in the box like normal and everything and I only used them like 4 times and the cable was wrapped around so I didnt mess it and leave it like that, I stopped using them for like 6 months until my sibling decided to use them, she notice the fact that they were kinda broken or idk the term for that but at first it wasnt that so I didnt worry, until now that is fully exposed and I use them 24/7. I buyed this in 2024 but it says the warranty doesnt apply. Im very sad because this are my fav headphones and they’re so cute so if I can do something please tell me 

if I use the Razer BlackShark V3 Pro on PS5 wired via the USB to 3.5mm into the PS5 controller - am I correct in thinking that I won't be able to take advantage of the ANC, EQ, and other features?And is it true that if I plug the dongle into the PS5 and USB from the headset to the dongle, it won't work? but if it does are ANC, EQ, and other features also not available?I want to get this headset, but I want to bypass/disable bluetooth - and use it 100% wired. 

I, like many others, am a victim of the cursed battery bloat. I've removed the battery from the laptop with the intention to continue using while I wait on a replacement battery.I'm noticing some pretty significant performance issues since removing the battery (<30fps on ffxiv).I'm wondering if this is just my life while I wait on the replacement battery or whether there is any workarounds to improve the performance.Laptop is Razer Blade 15 purchased in 2022. 

I tried repairing the program and also tried installing an older version, but nothing helped.

its ok on phone but if i connect it to pc its very muffled and silent bass is non existent i am using the splitter cable it came along with it 

I have had my Razer nari ultimate for some time, last tuesday around 22:30 CET they had some issues.I was gaming and in a call with friends and suddenly they lost connection. I waited for them to reconnect but nothing happend. When checking the sound pannel in windows it showed that the Razer nari Game and chat were both disconnecting and reconnecting, i play on game and dont use the chat slider at all but when i changed the settings to fully chat it didnt disconnect. Restarted my pc and the connection seemed stable on the game version until i played a sounds and it went into the reconnect disconnect cycle again.I tried resetting the headset in synapse but when it disconnects it also dissapears from synapse. I updated my bluetooth drivers and i removed the device from my devices on my pc.I tried the pairing tool and the dongle recovery tool. The recovery tool said that a recovery was necesary. But clicking recover didnt do anything. I was trying to get the pairing done after resetting

Hi I having a lot of problems with my Kaira pro, is making a lot of noise, like static, its impossible to use, how can i claim my warranty? i tried the chat but the IA cant answer me.Best regards

Hello, I bought the Razer Barracuda X last year. I started using it as soon as I connected the Type-C dongle to my desktop computer with a converter adapter, and there were no problems. However, for the past month, I haven't been able to connect using the Type-C dongle. I can connect via Bluetooth, but when I'm chatting with someone, the sound quality of background sounds drops significantly. I want to connect with the Type-C dongle again, but it's not connecting. Please help.

I’ve looked on the product page but they don’t list the DPI button as reprogrammable. Thanks.

It dosent charge anymore, tried using different charger but still up to 1 percent only

Hello everyone, first time razer customer here. I picked up a Tatarus V2 after seeing some people online talk about how great it works for video editing (my profession).  I got really excited about it, but was sad to see that it isn’t supported in the synapse for max preview yet. My question is: is it planned to ever be supported on synapse for Mac? Will products as old as the Tartarus be included in this new software? Or should I just return the Tartarus to Best Buy Thanks