Unanswered questions

the DPI buttons on my cobra Pro is not working when it's connected via mouse dock pro. it works normally when connected with dongle and I didn't have this issue till yesterday. I tried deleting and reinstalling the razer synapse and chroma several times, but it didn't help me. I guess it started after the automatic software update.

Merhaba, Blackshark v2 Hyperspeed kulaklığım var ve dongle'ı iki kez, en azından ilk seferinde birkaç gündür, çalışmayı durdurdu. Windows bana USB aygıtını tanımadığını ve kulaklığımı bağlamayacağını söylemeden önce bir saniyeliğine çok soluk bir yeşil ışık gösteriyor. Synapse'i, sürücüleri kaldırdım, aygıt yazılımını güncelledim, eşleştirme yardımcı programını ve önerilen diğer her şeyi denedim, ancak hiçbir sonuç alamadım. Bu yüzden ne yapacağımı bilemiyorum çünkü yedek dongle'ı nereden satın alabileceğimi de bulamıyorum. Kulaklık yaklaşık 1,5 yaşında, bu yüzden tamamını değiştirmek istemiyorum. lütfen yardımcı olun

Hi, I have a Blackshark v2 Hyperspeed headset and the dongle has stopped working twice, at least after a couple of the initial suggestions. A very faint green light shows for a second before Windows tells me it doesn't recognize the USB device and won't connect my headset. I've tried Synapse, uninstalling options, developing software, pairing utilities, and everything else suggested, but without success. So I'm showing you what to do because I can't find where to buy a replacement dongle either. The headset is about 1.5 years old, so I don't want to replace it completely.

I lost my Bluetooth dongle for my razer kraken v4 and I want to buy a new one 

My mic has recently stopped working whenever it moves out of a certain position. Ive looked online for replacements, but have not found any that are actual Razer mics, just 3.5mm that claim compatability. Ive had this headset less than a year so its dissapointing it stopped working at such a high price point for the headset. 

Is there anyway yo get a replacement dongle for a Razor Barracuda X 2021 dongle? Mine just stopped working out of the blue.

I’VE SPENT HALF-AN-HOUR LOOKING FOR A LINK TO FILE A WARRANTY CLAIM!!WHERE THE HELL IS IT????THE SCROLL WHEEL STOPPED WORKING ON Razer Basilisk V3 X HyperSpeed, I BOUGHT IT 14 MONTHS AGO. WHERE IS THE LINK TO FILE A WARRANTY CLAIM????? 

My leviathan v2 will not work. It will turn on and but that is it. You can switch it over to Bluetooth but then it will be stuck in that state. I can get it to connect to my computer and phone via Bluetooth but will not play sound. The only way to change it back to source is to do a hard reset with the + and - and power button. Computer will not detect when the device is plugged in. I have tried multiple computers, reinstalling synapse 3 and 4, hard reset, different cables. Is the device bricked? This is the second time happening after removing from power but nothing i try will fix it this time around. Any suggestions? Time to switch back to Logitech?

Why am I unable to find any bios updates for Razer Blade 16 RZ09-0510?present BIOS is Razer 1.03 12/22/2023 and this is in incompatible with modern needs.In desperate need of BIOS update for this modelMotherboard : Razer SO6100 version 4 → Razer Blade 16 RZ09-0510

Hi there,After the newest synapse 4 updated in 31 oct, my hanbo 240 argb won’t show fan/bump/temp hanbo aio usb driver are well installed I can use synapse to adjust fan and bump speed, it works well I can see cpu fan speed in hwinfo but can’t see in synapse see pic below, it’s in simp chinese. red rect show issue and driver page means work well.  

Hi! I have a question about the wireless compatibility of Razer BlackShark headsets with Xbox consoles.If I own a wireless BlackShark headset, such as the BlackShark V3 or BlackShark V2 Pro, but it is NOT the Xbox Edition, can I connect it wirelessly to an Xbox Series X?In other words, is wireless Xbox connectivity exclusive to the Xbox Edition, or can the standard PC versions also connect wirelessly to Xbox?Thank you!

When I create macros in synaps4 they are created correctly and saved. When I restart the computer they are all gone. My keyboard shows that there are t buttons with macros that should exist but they don't. The own troubleshooting I have done is.1.created a brand new razer account and started at the beginning, make new scripts from scratch. no difference 2. Tests that new export them and reload them will work until the next reboot.3. Split all files under C: if has to do with razer and hard-reinstall the entire razer suite. same problem. Mouse : Naga Trinity keyboard: Blackwidow chroma. And now to the really annoying part of the story, every 10 time I start the computer, my scripts I created can suddenly be in place again. only to disappear on the next reboot. Would it really be that hard to let me save my macros locally on the computer and then have an autobackup against the razer account????? why does it have to be a full-fledged online feature that doesn't work? Regards, a former Raz

Hi i brought the razer laptop but its extemely hot and loud is it possible if you can update the product. 

I have had my Leviathan V2 Pro for awhile and occasionally had an issue where the source couldn’t be changed from USB to Bluetooth/vice versa but hard resetting, unplugging cables, holding power button to drain the battery would work after a few attempts but I have just tried that no less than 30 times and I still can’t change source/connect to my PC. I have tried different cables and everything; no go. I need help figuring out how to get this thing back to functioning.

I haven't been able to access Synapse 4 since that day. I keep getting an "Installation Failed" error. I've tried reinstalling, repairing, doing a clean uninstall, removing all the drivers and reinstalling them, but nothing seems to work! I'm using a DeathAdder mouse.

I got my Razer Naga v2 Pro via a warranty replacement in November of 2024. Its worked great until about 2 months ago.  Issue: Only some of the side panel buttons will work. They are mapped appropriately but when pressed nothing happens. I have tried cleaning the pins with isopropyl alcohol and swabs but that only worked one time. If anyone else has had this issue and was able to resolve it please let me know. 

My razer gold wallet disabled without any information pls help and open it

Hello Razer Support, I’m planning to purchase a product from the Razer US Store and have it shipped to a residential address in the United States. I currently live in Colombia, but I will be physically present in the United States when the package arrives. I don’t currently have a US phone number, so I would like to know if I can use a US virtual phone number (VoIP), such as Hushed, to receive delivery-related calls. Does the phone number need to be from a traditional US mobile carrier, or are virtual numbers accepted for domestic deliveries? Thank you for your help. I appreciate your confirmation before placing my order. Best regards

El mouse haces grios 360 a la hora que juego cualquier juego, es muy molestoso y el mouse esta recien comprado.

Hello,I have been experiencing a recurring issue with my Mouse Dock Pro. Every time I start or restart my computer, the dock is not recognized and appears disconnected. The only way to make it work is to physically unplug the USB cable from the computer and reconnect it. Once reconnected, the dock is detected under USB devices and works normally.My setup: Windows 11 Home Razer Basilisk V3 Pro 35K Razer Synapse 4 All drivers and firmware updated to the latest versions This behavior occurs consistently on every boot and is quite frustrating, as it requires me to manually reconnect the device each time.Could you please assist me in resolving this issue?Thank you in advance for your support.P.S.: I have attached a screenshot from Device Manager showing the situation after startup. Reconnecting the dock temporarily fixes the problem. Please note that I have also formatted the system, but the issue still persists.  

I have a Razer Ornata V3 TKL keyboard. Two keycaps have worn down—is this covered under warranty? Also, is it possible to order replacement keycaps for it somewhere?

My razer DeathAdder V3 hyperspeed mouse USB was broken what can i do for that. Can I buy new pair dongle or smt else what can be work 

Mon blackwidow v4 ne marche plus, mais il est toujours reconnu par Razer synapse, les leds s'allument toujours, je peux  toujours les personnaliser sur Razer chroma, j'ai tout testé: change le port USB, mettre a jour le firmware, le tester sur un autre pc (même problème)Maintenant je vais expliquer d'où viens le problème: le clavier (les leds du clavier en réalité) déconnait un peu depuis quelques temps et je voulais le réinitialiser pour voir si cela réglais le problème, j'ai donc cherché comment faire sur Google et j'ai fait: débrancher le clavier et en le rebranchant, appuyer sur espace+echap+ver.majJe l'ait fait directement sans trop réfléchir mais maintenant mon clavier est inutile!Aidez moi j'ai besoin d'aide 

Good morning Razer Team.I really need your help with this:Yesterday i was updating my Razer Blade 18 (2023) and i after the reboot i can see the red,infamous “security” error and after that i can enter in bios and then “Security”-->”Secure boot” and the  voices i can see are these:- System mode : Deployed- Vendor Keys : active- secure boot : enabled  All these voices are in black but nothing can be selected and/or changed.So basically i can not do nothing.I also tried this procedure https://insider.razer.com/razer-support-45/solved-secure-bootload-thanks-to-el-sade-91551but after 5 minutes or more of disconnected coin cell battery and main battery , connecting them again abd re-start the notebook still the same red security error and inside the bios still the same situation of above inside the secure boot screen...So basically i can not do nothing...Please help and thanks for your patience in advance.  

Hello, about a month ago the dongle for my viper v2 pro stopped working on its own, wirelessly it works just fine, i tried putting the dongle into different USB ports, but it still doesn’t work, could i get a new dongle for my mouse?