Unanswered questions

I’ve been using a tartarus v2 pro gamepad for a while to play WoW and the joystick stopped working a few days ago. All the other keys work but the joystick has no inputs in game. I tried other games and also tried updating windows and my firmware. Still no joystick input. Is there a fix for this issue? I bought a second tartarus gamepad thinking it was a malfunction with the actual gamepad, but the second one has the same problem- no joystick input. Help appreciated. 

Hi,My Discord account is currently linked to another Razer ID. Many years ago, I connected my Discord to a different Razer account, but I no longer remember the email address or password for that account.I would like to unlink my Discord from the old Razer ID and link it to the Razer ID I'm currently using.Could someone please help me with this process?Thank you!

The display on my Razer Blade 15 Advanced model wasnt working, but it was working on an external display. I proceeded to (stupidly) follow these steps on the Razer website: https://mysupport.razer.com/app/answers/detail/a_id/5586/~/how-to-fix-a-razer-blade-that-displays-a-blank-or-black-screen Now that I deleted the graphics driver as recommended, my external monitor wont work either! I have data on the machine I need to recover and an urgent project.  Does anyone know how I can get into the BIOS or something to get it working again?Thank you :)

Hello ! I use a lot the controller and i would like to know if there any ways to get remplacement thumbstick caps ?

My USB dongle to allow wireless functionality to my Razer Basilisk Ultimate recently broke. I am trying to find a replacement, and my last attempt seemed to be a dongle for the Razer Basilisk X hyper speed so it won't connect. Does anyone have a link to 3rd party compatible dongle since the official razer parts store seems to have been sold out for like 5+ years. SN: 632138h13251986

I honestly don’t like razer at this stage. All these expensive laptop can’t even use for few years that’s a clear shame to the company. I’ve 2020 advanced 15inch laptop and my internal display wasn’t working. I then followed the instructions that razer put in and did: “Test the display by connecting an external monitor.” After that boom, no display in any of the internal or external 

Hey, recently my cable seems to have broken from my Razer Deathadder V3 Wired, was wondering if it was possible to get a new cable for my mouse.S/N: PM2329H269H26800616Model No. RZ01-0464 The mouse is now almost 3 years old

Hey all, hoping someone's run into this before.My RTX 4070 Laptop GPU is showing Code 43 in Device Manager ("Windows has stopped this device because it has reported problems") and I can't get it to clear no matter what I try. What I've tried so far, all with no change:EC reset / power drain (which helped the frame rate drop I experienced) Uninstall + auto reinstall via Device Manager Full DDU clean wipe in Safe Mode + fresh driver install (clean install option) Updated to the latest BIOS Reset BIOS to defaults Switched GPU Mode in BIOS from Dynamic Display Switch to discrete GPU only Ran sfc /scannow (found and fixed some corrupted files) and DISM RestoreHealthStill the same error after every single one of those, with reboots in between each step. At this point I'm fairly convinced it's hardware, but wanted to ask here in case anyone's seen Code 43 survive all of that and still turn out to be fixable. Appreciate any ideas before I open a repair ticket.

- The BIOS is in System Mode: Deployed with Secure Boot enabled and greyed out- There are no Key Management, Reset to Setup Mode, or Restore Factory Keys options available- The system will not boot from the internal SSD or any external USB media (including a freshly created Windows 11 recovery drive)- Restoring BIOS defaults has had no effect Based on my research, this appears to be the known Secure Boot certificate issue affecting Razer Blade laptops related to the 2011 Microsoft certificate expiration. Because the BIOS is locked in Deployed Mode with no key management options, I am unable to resolve this myself. I am requesting the Secure Boot recovery firmware package for the Razer Blade 18 (2023) that can be applied from a USB drive without booting into Windows, or any alternative procedure to reset the Secure Boot keys and Platform Key for my device. Device details:- Model: Razer Blade 18 (2023)- [removed by moderator] Please advise on the fastest path to resolution. Thank you.

Hello Razer , Hello all fans ! I’ve a little question , will new languages be available soon for the OLED Display on Kraken V4 Pro ? like french for exemple  Thanks !

Dose anyone have a solution to this issue I currently have.I've recently bought the Razer huntsman v3 pro tenkeyless 8k keyboard, and using the rapid fire profile. 4/10 times when booting my pc up the lighting on keyboard dose not work, unless I go into the synapse app and under the light tab turn the light on again. I really hope there's a simple fix for this. Things I've currently trieduninstalling and reinstalling synapseDisabling windows dynamic lightingchanging to another profileChanging usb ports 

I have had this headset for less than six months. I have reinstalled synapse and nothing appears to be working. I did nothing to create this issue or altered with any of the settings of the headset. This started occurring after I had the headset charging for some time.

Hi Reddit/Razer Community,I have a Razer Edge that I luckily won as a physical prize from the Google Play Super Weekly Prizes back in November 2025.Recently, the internal mini fan started making a severe, loud physical scraping/friction noise. It sounds like the fan blades are rubbing against the internal chassis or the bearing is misaligned.I checked the serial number on the official warranty page, but it shows "Out of Warranty" (probably based on the manufacture date). However, since I received this brand-new unit in November 2025, it is actually still within its 1-year limited warranty period. Because it was a Google prize, I don't have a commercial purchase receipt.I've tried contacting live support, but the chat window isn't loading for me. I really want to get this sent in for an official factory repair (RMA) as I don't want to risk damaging the motherboard.Device Info:Model: Razer Edge S/N: (I will PM/DM the Serial Number to the official support staff) Could any Razer support st

I have a couple of Razer gold cards I scratched off some of the digits how do I go about it 

Hi, we have a Razer Blade 15 laptop, purchased in 2022. The battery is swollen and needs to be replaced. Are there any authorized repair services available in Germany, or does the battery have to be replaced as a DIY repair? Are suitable replacement batteries available for purchase in Germany?

Hello,I own a Razer Enki X gaming chair that I purchased on Amazon France.The star base of the chair cracked and broke. I replaced it with a universal metal base, but it is not compatible with the original gas lift. The gas lift does not lock correctly into the new base, making the chair unstable and unsafe to use.I would like to purchase or receive the original replacement star base (5-star base) and, if necessary, the original gas lift for my Razer Enki X.Could you please tell me if these replacement parts are available and how I can order them?

Hi my Dongle has stopped working. Can I buy a replacement dongle? 

Hi Razer Support,I have a Razer BlackShark V2 Pro 2023 and I need a replacement microphone for it. I cannot find the official replacement mic online.Can you please tell me where I can buy a compatible replacement microphone for the 2023 version? I am located in Belgium.Please let me know if you need my serial number, but I prefer to send it privately.Thank you.

my dongle all the sudden stopped being recognized by windows. when i plug it in, a faint light comes on then fades out.uninstalling and reinstalling the usb through device manager did not work.using different usb ports has not worked.i cannot use the firmware update utility or the pairing utility because the razer software does not recognize that the dongle is plugged in.the synpase software does not recognize the headset either.what can I do to fix this?  I see on the forums that this is a SUPER common issue but Razer can’t put out a fix?  come on, i paid a lot for this device!  Purchased in August 2024.

Hi everyone, my Desthstalker often won't connect to the dongle. I tried updating the firmware, but the keyboard isn't detected by the official Firmware Updater on two different PCs, even though it works perfectly for typing via cable. I've already tried several solutions, including Bootloader Mode (Esc+Caps) and uninstalling hidden apps/drivers. Do you have any other suggestions, or is it the dongle itself that's broken? Thanks.

Hi, my computer was hacked and I completely lost access to the email associated with my account. I want to change my password/email associated with this account but I can’t do it without verifying through the email I can’t access anymore! Please help! thank you! 

I got a new  headphones (blackshark v2x)and trying to activate 7.1 sound but it says like it already activated Product Number (REMOVED)

i have change my phone number and i lost my secret number two when my computer when down.  

I`ve seen a lot of threads here about broken mute button and that synapse is doing it. In my situation i installed only Razer Chroma for my Barracuda X Chroma, and this app is breaking mute button too. After pressing mic sensivity drops to 0 and not returning to normal.And by the way, why all RGB products (well, at least Barracuda X Chroma) dont have its own memory to remeber which lightning profile it is using? Or i dont know something?

As the title impllies when I mute my Mic with snyapse 4 open it cause the iunput volume to go to 0 however unmutting the mic doesnt bring it back up only munally increasing it works. This is a pain and makes the mute worthless. The problem only started happening on the 20/05/2026 and is affecting my black shark v2 pro 2023. Synaspse 4 is just problem after problem and its making me rethink my future razer purchasing deciusions due to how aful the software now is