Unanswered questions

I tried reinstalling drivers, unplugging and replugging, restarting my pc, looking for malware, reinstalling synapse, trying an older driver, and some other things I don't remember but it still won't play audio or show up in synapse 

 I am experiencing a strange issue with my Razer Huntsman V3 HE  (65%). Out of nowhere, the keyboard completely stops responding to any key presses, and no inputs are sent to my PC. However, the RGB backlighting is still fully turned on and working.Here is what I have tried so far: Reconnected the USB cable directly to a USB port (bypassing hubs). Restarted Razer Synapse and checked for software conflicts. Performed a hard reset. Unfortunately, the issue still happens randomlyhelp !

Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz key input not workingI am experiencing a strange issue with my Razer Huntsman V3 HE  (65%). Out of nowhere, the keyboard completely stops responding to any key presses, and no inputs are sent to my PC. However, the RGB backlighting is still fully turned on and working.Here is what I have tried so far: Reconnected the USB cable directly to a USB port (bypassing hubs). Restarted Razer Synapse and checked for software conflicts. Performed a hard reset. Unfortunately, the issue still happens randomly.

Same issue as reported by others with this keyboard. It goes unresponsive while the RGB lighting continues to run. The only fix is to unplug it and plug back in. Running firmware 1.2

I have a 2020 Razer Blade 15 model: RZ09-0328. I keep getting invalid secure boot. I’ve tried resetting in bios, I’ve tried the command prompt stuff. I’ve tried the usb things. NOTHING is working. 

okay, so I’ve had this viper v3 hyperspeed for about 7 months now, and while I was playing Roblox, out of nowhere, the scroll wheel stopped working. I didn’t think much of it, so I used some compressed air, and it worked fine for 1 day. but the next day it stopped working again, and nothing would fix it, not even compressed air.I used my phone’s flashlight to look inside the scroll wheel, and I can see a lot of dog hair inside. I tried to get it out, but nothing seems to work. I’m pretty sure the only way to get the hair out is to open the mouse because the hair is stuck, but I’ve never repaired any type of tech before so I’m pretty scared of messing something up.can anyone help me figure out what I should do?I know its hard to see with these photos but my camera isn’t that good  

Sorry for the long title :DI just got the “Razer BlackShark V3” headset, and it was working fine on dongle. I didn’t test it on wire mode, but it was charging normally.However, after firmware update, the dongle stopped working (lightning doesn’t show at all), and I cannot connect the headset to it . It does register in windows settings though: I cannot do firmware update now, because I cannot pass the check for “Connect the headset to your PC using the usb type a to usb type c cable”, because it doesn’t register the headset for some reason.I cannot update either the firmware for “BlackShark V3” or “RazerAudioPairingUtility” - same thing happens.I think this is similar to this question, but additional problem is that the headset is not detected.I also tried different cable, but the result is the same.Also when I change modes with double clicking on the right button, sometimes it beeps twice. I don’t know why, but maybe that means something.One important thing to notice is that the heads

Hi i just bought the kraken v4 pro today and everything works well except the screensaver i’m trying to have it off but it kind of reverse to the razer logo after some time i’ve tried everything the hub and headset are up to date i’ve selected no screensaver in synapse but it comes back and even tho no screensaver is selected in synapse i need to manually go in the hub setting and select screensaver off i just tested it and it seems everytime i turn the headset off and back on the screensaver goes back to razer logo instead of staying off like it was before it was turned off

I have tried all solutions including resetting letting it die and re pairing but it simply has no audio, it started with it being quieter than normal and now theres no audio whatsoever on the right side, its fully charged and the touch sensor works but has no audio or chime

I am unable to use my Tartatus Pro key functions. It says here “This mapping requires Razer Synapse” but I already have Razer Synapse? The application says I am using Razer Synapse now. Please clarify what is going on and what to do. Thanks

I recently got the Secure Boot Violation Error. My Razer Laptop Model is: RZ09-03519E11My Razer Laptop is a Blade 15 Base (Late 2020)It seems that I can’t update the BIOS beacuse none of the available ones work for me, and apparently their is no supported one for my latop. How do I fix it so I can have Secure Boot enabled without getting an error.  

keyboard inputs stop responding but the rgb is still fully on, sometimes itll also start disconnecting and reconnecting a bunch of times but the main problem right now for me is the inputs stop responding

I just bought a Razer Hanbo from Razer’s Website. From what i have researched, Razer Hanbo will only work if i have the razer hanbo aw5 bracket which i fqn request from razer. Where can i request this? Thank you

I Have a Razer ornata v3 and i have a Xbox séries S i want to install the razer turret for Xbox on it but it can connect.

I lost the dongle for my viper v3 pro mouse and have been using it with a wire for a while now. I am interested in getting a replacement and i am aware that i cannot use a regular hyperpolling dongle.

Hello Razer Support,I have a Razer Kraken V3 Pro (RZ04-03460).The battery percentage in Razer Synapse is incorrect and changes significantly after reconnecting/restarting the PC. For example, it showed 20%, then 50% after connecting the charger, and after restarting the PC it showed 80%.The headset firmware is 1.10.0 and I am using Razer Synapse 4.Could you please confirm whether this is a known battery reporting/firmware issue and provide the recommended fix?

I recently received my Razor Core X v2 and couple it with complete new purchased components:Corsair RM750x (750Watt PSU - Probably overkill for what it’s worth)Asus Geforce RTX 5070 ti 8GB (PRIME-RTX5060TI-O8G)Once all the power was connected (Wall to PSU) PSU to Mainboard inside Razor Chasis and the GPU connected to the PCIe slot + 1*8 power Connector, I connected the USBC cable to my Thunderbolt 4/USB4 capable Lenovo Laptop and powered on the Razer Chassis, NOTHING! maybe a slight movement from the fan (like 1 8th turn).Now if I disconnect the power and remove the GPU Power and the GPU and power on the Razer Chassis the Razor Core X v2 WILL POWER ON… and it delivers power to my laptop. (Yoga 7 2-in-1 14IML9 - Type 83DJ)I’m taking the Razor X Core v2 to a friends place today to connect an older PCIe card to the PCIe slot to see if that makes any difference… if it powers on and we have power to the GPU I will continue troubleshooting to see if the Card was DOA by taking it to a Store o

Hi everyone,I am experiencing a frustrating issue with the Razer HyperSpeed Multi-Device feature and was hoping to get some help or see if anyone else has faced this.My Devices: Keyboard: Razer BlackWidow V4 LP TKL Mouse: Razer DeathAdder V3 Hyperspeed The Issue: I tried pairing my DeathAdder V3 to the BlackWidow's 2.4GHz dongle to save a USB port. The initial pairing process completes successfully.However, just a few seconds after they are connected, the keyboard completely drops its connection and becomes disconnected. Strangely, the mouse continues to work perfectly fine through the keyboard's dongle.I have tried unplugging and replugging the dongle, as well as restarting Synapse, but the exact same behaviour repeats: both work for a few seconds, then the keyboard disconnects while the mouse stays connected.Is this a known bug with Razer Synapse, a firmware issue, or am I doing something wrong during the setup? Any advice or troubleshooting steps would be greatly appreciated.Thank

Has anyone successfully rebound these buttons to something else and not had them change back to defaults when changing profiles?Synapse still says that they have been bound to new keyboard inputs but still do the default inputs. Both profiles have been changed and there is no profile that has them set to defaults.If they are set and the profile does not change they work to the new bound key but a profile change removes the new bind, only these two buttons affectedHas anyone else noticed this or found a work around? 

I have a Tartarus v2 (RZ07-0227) that ive used for the last few years, hadnt had any issue with it at all. I saw on the synapse that 3 was being retired for 4 and i bit the bullet. fully uninstalled 3 downloaded and installed 4, plugged it in and it lights up fine so i didnt play anything right away so i just thought all was normal. finally went to played something later that night and only buttons 17-20, the scroll wheel and the dpad work. synapse doesnt recognize any of the buttons or even the profile change button. i uninstalled 4 and reinstalled 3, tried on my laptop and rog ally. nothing has fixed the issue. what can i do?

I am experiencing a strange issue with my Razer Huntsman V3 HE  (65%). Out of nowhere, the keyboard completely stops responding to any key presses, and no inputs are sent to my PC. However, the RGB backlighting is still fully turned on and working.Here is what I have tried so far: Reconnected the USB cable directly to a USB port (bypassing hubs). Restarted Razer Synapse and checked for software conflicts. Performed a hard reset. Unfortunately, the issue still happens randomly.

Hi,i'm trying to buy THX activation code  online but i can't because of my biling adress (not from USA). Can someone help me please.Many thanks

Hi, i have a razer blackshark v3 pro but ive lost my dongle so its useless for me right now because im on ps5.. is there a way to connect it wirelessly without the dongle? or is there maybe a way to buy a new dongle?

Has anyone here gotten their Hyperflux V2 to charge their Naga V3 Pro?  i recently just purchased both, the mouse connects fine via the Hyperflux V2 but it does not wirelessly charge it.I have tried everything so i contacted Razor Customer Support and the representative said the Naga V3 Pro is not supported by the Hyperflux V2….which is weird because if you go on the Hyperflux V2 product page it claims that the Naga V3 Pro will work with it… I also found a guy reviewing both on youtube with them both clearly working together… is anyone else have trouble with their Hyperflux V2 not charging their Naga V3 Pro? has anyone else got them to work together?   

If you attended Gamescom in Köln and were lucky enough to attend the Xbox Fanfest event, then the XBOX FanFest Team sent you a code and link to use to receive the Razer Hammerhead V3 X HyperSpeed for XBOX.The code and link need to be used between September 23, 2026, at 00:00 UTC and October 16, 2026, at 11:59 PM UTC.But here is the problem. The link takes you to the US site. And if you follow the instructions, you can not input a German address… because it is on the US website.Why offer this promo if you can not even order it for Germany?????But this is not the first problem with Fanfest in Germany. It seems there are other issues as well.Hopefully either someone from the XBOX FanFest team or someone from Razer can sort this out.