Unanswered questions

The mouse auto fires clicks in FPS game. Sometimes a few left clicks sometimes stuck firing. All without touching the button. Tried all fixes I could find. Firmware update, lower polling, Disabling windows HID, clearing binds etc. Interferes with the gameplay and is useless without a fix.

Just had it bought for me for my birthday 2 days ago from Amazon. I updated the firmaware right out the box, so it is up to date. Worked fine till yesterday night when the d-pad started acting up while gaming on my xbox.Then connected it to my pc and encountering same issue for both wireless and wired connection. Multiple system restarts and hard controller resets later (w/cable plugin and out shennanigans), the issue persists.The gamepad tester I ran reads that the D-pad up is constantly being actuated without any inputs from me. It's not physically stuck from what I can see and feel. However, would sometimes became normal if I held dpad down for long enough (gamepad tester read everthing normal as well) before going back to being stuck after a hour on all my systems I tried. The app is no help.Perhaps a software issue or is it a defect? Anyone know a fix? 

I accidentally entered the wrong password when making in-game purchases in Arena Breakout Infinite, and I haven't been able to log in since. Could you please help me troubleshoot this? Thank you.

Is it possible to change the colors of the lights on my Blackwidow V4 regular not the pro version. If so please also tell me how.

أريد تغيير رقم الجوال القديميوصلني كود عليه والرقم ليس متوفراالرقم القديم 

So In May I bought a V2 headset and I didnt know abt the 7.1 cuz it was a gift for me,This week my friend told me abt it and showed me around the website but when I tried to register it it said product alrdy registered and thats frustrating cuz the difference between my Headphones and his r big even tho its just the drivers so please help me and thank you so much

I don’t have access to my old phone number and i want to change it with the new one i have right now. I also forgot the number. Please help immediately 

Is there a trick or am I just missing something? I tried every combination of connection settings to get the PS Remote Play app to work and no luck. I can get it working wireless, I can get my computer to recognize the controller and its usable...but I cannot get the the PS Remote App to recognize the controller. If i swap to one of my other 3 controllers, 1 third party  controller and 2 ps5 controllers it works instantly. For some reason my 250$ controller just doesn’t work. I feel like this shouldn’t be this hard to get this to work. 

When configuring my Blackshark v3 pro headset on Synapse, I keep getting a sync conflict error, constantly asking whether to back up locally or to the cloud. Also, in the "My Profiles" section in the upper left corner, there are no entries, and it says "These settings are saved locally and are applied to all profiles." Please help, my settings keep resetting and I get notifications every minute.

I’ve recently bought the Kraken Kitty V3 Pro and I’ve been trying to find settings for my mic but every time I do I see something completely different. The settings there I can not change myself and need to choose one of the 3 settings that are already there. Is there a way to change it or which one do I choose as my mic sounds like dogshit right now.  

so recently my keyboard (blackwidow v4 pro) started double typing/ certain keys not working well and i remembered that it's still under warrenty so i might as well try ask support about it and stuff. fast forward a few days support team seems to be going well till support switched me over to razer's dedicated support team for "handling warranty validation for your defective device." and i've had nothing for the past 3 days is that normal or is razer support really that bad as i've been told. 

Due to a bug, I permanently deleted my account and I want my email address to be made available so I can create a new account. Who can I contact for help with this?

Bought brand new and was missing the dongle piece 

I’ve been using the new Raiju V3 Pro for a few weeks after pre-ordering from Razer UK. Overall it feels like a good controller (despite a bit to big and odd ergonomic decisions), but I’m having some big problems specifically when playing on PS5. Issue seem to be worse on wireless with the dongle than wired, but both still poor. The issue: the TMR sticks feel really unresponsive/delayed. The latency is some of the worst I have ever seen. This also causes additional issues when aiming with the right stick (R3), the aim will occasionally glitch—it moves in a straight line in the direction I initially push, but continues moving even after I move the stick elsewhere. Then it suddenly snaps back to where the stick currently is. So: the aim lags behind my input; motion isn’t smooth; it jumps in straight lines; makes tracking targets basically impossible. I have done more in-game tests and research to see if others are having the same issue and it seems they do. Monoru (ものる) a Youtuber did a t

My leviathan v2 will not work. It will turn on and but that is it. You can switch it over to Bluetooth but then it will be stuck in that state. I can get it to connect to my computer and phone via Bluetooth but will not play sound. The only way to change it back to source is to do a hard reset with the + and - and power button. Computer will not detect when the device is plugged in. I have tried multiple computers, reinstalling synapse 3 and 4, hard reset, different cables. Is the device bricked? This is the second time happening after removing from power but nothing i try will fix it this time around. Any suggestions? Time to switch back to Logitech?

I need options

I, like many others, am a victim of the cursed battery bloat. I've removed the battery from the laptop with the intention to continue using while I wait on a replacement battery.I'm noticing some pretty significant performance issues since removing the battery (<30fps on ffxiv).I'm wondering if this is just my life while I wait on the replacement battery or whether there is any workarounds to improve the performance.Laptop is Razer Blade 15 purchased in 2022. 

I’ve had this issue multiple times.The controllers home button no longer works, I plug it in and it doesn’t turn on unless I hold it for an extensive amount of time. After holding it for more than 30 seconds it starts vibrating faintly until I let go. It then flashes green and white, then turns off just for the same pattern to repeat itself. If I do get it to work while plugged in, again, the home button doesn’t work. I unplug it and it immediately turns off. I’ve looked everywhere for a solution and all I see is support ending with a personal pm for a warranty check. Is there any solution to this or is razers only fix to buy a new controller. 

Hello everyone, first time razer customer here. I picked up a Tatarus V2 after seeing some people online talk about how great it works for video editing (my profession).  I got really excited about it, but was sad to see that it isn’t supported in the synapse for max preview yet. My question is: is it planned to ever be supported on synapse for Mac? Will products as old as the Tartarus be included in this new software? Or should I just return the Tartarus to Best Buy Thanks 

I bought this yesterday and fully charged it.It worked at first but needed to download the app on Xbox to update. I did this, the update failed on the wireless dongle and it hasn’t worked since. I have tried updating it via the PC and nothing has worked. I believe the dongle is dead.I need the wireless to actually play as the cord isn’t longer enough for my seating position.I am frustrated as bought this to replace my Scuf and original controller that suffered stick drift.

Bonjour j’ai actuellement un soucis avec ma tablette Razer la batterie a gonflé et a décollé l’écran ainsi que la cache arrière et je cherche sur le site un moyen d’envoyer la tablette pour une réparation mais je ne trouve rien nul part a pars un lien avec le chat qui ne marche pas comment je dois faire merci 

Hi,I got my new pad yesterday. I connected it to a USB 3 port on the motherboard and it lit up on the edges, but the plastic nub on the top left with the Razer logo did not. I got notification from windows for a successful device install and prompted me to restart my PC, so I did. After that I opened Synapse and the pad was there along with my KB and mouse, bit it just had a tiny green circle rotating and when I clicked it, Synapse just showed “Detecting Device...”. I waited for a while, but nothing changed.I tried different USB ports. Uninstalling it from Device Manager, reinstalling Synapse and even the Device Detection Troubleshoot Tool, but it’s still the same.I’m using Windows 11 with the latest updates.Is there anything else that I can do, or should I return it?

Hi,I got my new pad yesterday. I connected it to a USB 3 port on the motherboard and it lit up on the edges, but the plastic nub on the top left with the Razer logo did not. I got notification from windows for a successful device install and prompted me to restart my PC, so I did. After that I opened Synapse and the pad was there along with my KB and mouse, bit it just had a tiny green circle rotating and when I clicked it, Synapse just showed “Detecting Device...”. I waited for a while, but nothing changed.   I tried different USB ports. Uninstalling it from Device Manager, reinstalling Synapse and even the Device Detection Troubleshoot Tool, but it’s still the same.I’m using Windows 11 with the latest updates.Is there anything else that I can do, or should I return it?

Hello I'm new to Razer headphones and I recently just bought a pair for my refurbished 2017 Mac Book Air. When I plug it into my MacBook the audio is extremely choppy, I tried different applications but it was still choppy either way. I know the usb ports are cleaned and working because I recently just bought a mouse with a usb stick and It works fine in all of my ports.I immediately thought the headphones were the problem but a friend tested them out on her pc and it worked just fine.Is my MacBook too old or do I need to download anything? Or do I just need to change some settings on my MacBook?