Audio

The left side of my Razer x kraken lite headphone isn't working and it's not yet 1 year of purchase. How to claim the warranty?

Hi everyone!I really like my Razer BlackShark V3 Pro headset but I have a few issues sadly that I can not fix. - When there is no audio playing for a few minutes, the audio then played in ‘faded-in’. This is very annoying it basically mutes shot notification and short voice chat moments. I can't find to turn this off anywhere.- The headset stops audio all together sometimes, it still shows in Windows and is playing but no sound. Reconnecting the dongle or powering the headset on and off again fixes this. - Synapse tells me to update the firmware yet I already upgraded to the version that is listed on the website from August 1st 2025. 

I've had mic issues with my BlackShark V2 X due to what looks like a Realtek driver conflict. The solution? USB-A DAC. It fixes the voice pickup issues completely. If you're having the same problem, this is definitely worth the small investment. Just wanted to share in case it helps! :)

I can not get game and chat mix to work with the blackshark pro v3 specifically the issue occurs when I run any game my discord output cuts. my mic will work and people can hear me, but I can not hear them. the chat works great with discord and my output from my mic is great. but I can not get the THX experience with discord.  I have looked through all support chats and really nothing is sufficiently answered.  How can I get Discord output to continue while running game as the default output

Hello guys, today I come to you with a heavy heart asking for anything that could help me find a way to get a dongle for my headset.Back in January, my best friend bought these headsets for me since mine were already wasted and I’ve been hyping about how cool the Barracuda X White Phantom look like.I use them every time I had the chance, I really love them.But today, I noticed I lost my dongle and then realized it probably fell when I was rushing to get the bus to get to the office, I tried going back and look everywhere but had no luck.I gave up and tried to find a way to buy it, but it seems like Razer do not sell them, I even tried with 3rd party vendors because I am desperate since I can’t use the Bluetooth connection on my PC.I appreciate any kind of help, thanks a lot and have a nice day :’)

When I start up my PC, turn on my headset, ALL audio sounds like it is at max possible volume. The only thing that works is unplugging and replugging the dongle. That completely resets it and it goes back to normal. I figured it was in need of a driver update, but there is nothing. Don’t know what else to do now about it.  

Does anyone knows if i plug in a new razer headset in a usb soundcard that i got with my current headset (kraken tournament edition) it can handle it, bc i want to buy new a new headset. 

This conversation is in relation to the memory leak I have been experiencing on my Strix G16 laptop. For over 2 weeks I have been going crazy, trying EVERY solution mentioned out there:Some of the solutions I have already tried were:Disabling all audio enhancements (e.g. Razer 7.1 Surround Sound) Disabling all sound effects/ e.g. Spatial Sound etc. Uninstalling/ Installing Windows drivers ALL the updates you can imagine…. Cancelling the Windows Audio Device Graph Isolation process directly from the task manager.… and couple of others I cant remember. I have been watching countless videos on YouTube and relentlessly reading all the Forums for an answer. My problem has never been the spike in CPU usage, but simply a memory leak. The Windows Audio Device Graph Isolation would start at 1GB and slowly (but surely) creep up to 8 - 9GB. I call it memory leak, because

I were given these headphones as a gift they lasted me only one round of siege, working perfectly fine but then when I realized the Xbox output volume was turned to the max and I still wanted more cue sound I tried to adjust the wheel thing on the right side of the headset with the + and - icon I pushed it up and then I realized it’s infinite for some weird reason then my audio just stopped working completely and every time I would turn the wheel I hear a beep and it does nothing. To summarize, I got the headphones audio was working then randomly stopped working (the mic works just fine I tested myself, and this is for Xbox windows works fine as of my knowledge) things I’ve tried: restart Xbox, power off headset unplug dongle thing for 30sec plug back in, fix from Xbox accessories, fix from razer headphones Xbox app, charging the actual headset, adjusting volume constantly

I bought a Blackshark V2 X second hand and the product is already registered. Is there any way to get another code by purchasing it separately?

Just got it today and noticed that the mute button makes a noise?? Why is this a thing? The noise is very obnoxious and not only that, it mutes my PC audio for a couple seconds? How did they somehow make the mute button function worse compared to last time.. Does anyone have any fixes for this? Or if anyone has information if they’re going to push firmware related to this complaint? I’ve done some googling and saw others complaining about it as well. 

I've lost my mic and am looking for a replacement I tried the lux one from Amazon but it barely registers my voice and am looking for an original mic not a 3rd party replacement any help would be appreciated 

Does the Razer Hammerhead v3 support 24-bit 96kHz 2.0HD?

I bought a Black Shark v2 Pro (ps5) today. I bought it to alternate between PC and PS5, but synapses won't recognize it when connected to PC. I tried to download and install the latest version of firmware 2023, but the first step, dongle recognition, doesn't work. Does device recognition and device setup work only on PS5? Doesn't it work on PC? 2023 and PS5 for completely different uses? I've tried installing both new and past synapses. There's not enough guidance. If PC synapses don't recognize it, it's a scam.synapse 2, 3, new every…Should I have bought a 2023 for PC only and not for the PS5?   - from Korea(south)

Hi everyone,I'm writing this to share my extremely disappointing experience with a Razer BlackShark V3 Wireless. After a one 1 month of use, the headset developed a clear manufacturing defect. Im writing this to the community and Razer staff because I am being ignored by official support regarding a severe electrical failure in my headset.I am reporting a severe hardware failure in my headset that has escalated into a documented safety hazard.Technical Details of the failure: Burning smell: There is a persistent smell of burnt plastic emanating directly from the USB-C charging port. Internal Short-Circuit: The device has suffered an internal short-circuit. It is no longer recognized by any PC via USB or 2.4GHz wireless dongle (this basically stop working). Fire Hazard: Attempting to charge the unit c

After seeing some people travelling with some headsets and deciding that I want to do something like it but only pack one audio device I find myself in need of assistance.What I want:Audio headset for computer. I need a mic so it can be used as a fully functional computer headset.  Music will be streamed to listen to as I work. Audio headset for phone. Also need a mic so I can use it as a handsfree device because not all conversations should be put on speaker.  Music and movies will also be streamed to listen to as I travel/work.Can I have one headset/headphones that will allow me to do both?How hard will it be to switch from computer audio to phone audio? Will the other person on the phone be able to hear me without me having to shout? (my other wireless earbuds do not pickup my voice for some reason.) 

You can post pics of your headphones if you want.I personally have a pair of Meze elites as my main headphones. but the morays or Kraken V4 pros have to be my favorite out of Razer's offerings.Also with speakers, Focal Thevas are what i use but not for gaming.

razer blackshark v2 pro kulaklığını satın aldım fakat ürünün kutusunda 7.1 aktivasyon kodu gelmedi ve 7.1 aktivasyon kodunu alamadım lütfen bana yardımcı olabilir misiniz

I bought a headset from the Local humane society thrift store. The Box had the paperwork as well as the grey bag with the headset inside. I do not have a valid receipt due to buying it second hand. Am I just forever locked out of using the 7.1 surround? Please help.

Hi @all, For over half a year now I have had a honestly very painful audio bug that completely destroyed my PC experience. The audio spiked to insanly high dB without raising the bars in the volume mixer when starting any new activity (YT, Spotify, Games etc.) and then returned to normal values after 1-2 seconds. I have read through the threads in the forum regarding the audio spiking and did not find any solution. Nevertheless, I did not give up since I like THX Spatial and as the Razer support team suggested, disabling all the sound enhancements was not an option (but it also worked). I played around with the audio settings in Win11 and noticed that I must have changed things whilst deactivating all the audio devices I am not using anyways.So, in a nutshell, → Win+R → mmsys.cpl → right click on the headset → properties → Surround Sound → make sure it is not set to “deactivate” but is on Windows Sonic (I must have deactivated it in my wish to get rid of everyth

I just bought this headset today and when plugged in the headset works fine but as soon as i try to pair with dongle i get nothing.  I was just going to return but i do like the quality of the headset so trying tech support first.