Audio

Hi everyone!I really like my Razer BlackShark V3 Pro headset but I have a few issues sadly that I can not fix. - When there is no audio playing for a few minutes, the audio then played in ‘faded-in’. This is very annoying it basically mutes shot notification and short voice chat moments. I can't find to turn this off anywhere.- The headset stops audio all together sometimes, it still shows in Windows and is playing but no sound. Reconnecting the dongle or powering the headset on and off again fixes this. - Synapse tells me to update the firmware yet I already upgraded to the version that is listed on the website from August 1st 2025. 

i have had my blackshark v2 pro for some time now, and suddenly today no sound came out, and the headset just stuck on the green light. i cant turn it on or off and im pretty sure it is connected to the dongle. i have tried charging the headset but its still not working. The headset works when i use a wired connection.

Hello everyone ! Razer just sold a lot of V2 pro with R6S but we don’t have any good EQ setting. Do u have good settings on it ? Or Razer can directly help us !   

Problem z kodem aktywacyjnym do dźwięku przestrzennego 7.1

Hello,I bought Razer Kraken X Lite but I did not receive a 7.1 surround sound activation code.Can you please provide it?Thank you.

Hello everyone,I am currently using the Razer Synapse 4 Beta, and my computer is connected to both a soundbar and a BlackShark V2 Pro headset. However, every time I start my computer, it automatically switches the output to the BlackShark V2 Pro. This is quite confusing to me.Has anyone else encountered a similar issue? Or does anyone know a solution to have my computer default to the soundbar upon startup instead of automatically switching to the headset? Thanks for your help!

I finally got my hands on a v4 pro given that the battery in my v3 couldnt handle haptics for more than 2 min before dying. I was looking forward to listening to music again with some thumping bass but, after playing around with the settings, the haptics on the v4 are 1: not as strong and 2: dont really follow the beat of the music, its just like, constant. There were some songs that had the v3 doing the same thing but my go-to bass heavy songs are just all muddled with constant weak vibration that seems like it wants to cut out but doesnt. Anyone have any advice to get it closer to the v3 haptic feeling? 

The pairing utility listed on the Blackshark V2 Hypespeed’s page no longer works !!! After a lot of digging (un-necessary IMO) I realized ya’ll have an udpated pairing utility for the headset that was not mentioned on the page for the headset ... please update & keep the page updated i have no idea why the dongle and headset lose their pairing and i need to re pair them if i use bluetooth for too long but this runaround was nuts when i was trying to hop on a game session with my friends!!You put the pairing utility on the bottom of https://mysupport.razer.com/app/answers/detail/a_id/5994/kw/headset%20pairing but not on the individual product support pages which is what i was led to click. eg. Downloads on 

Hello,Every time I turn on my computer, Synapse 4 switches from THX Spatial to stereo (my headset is a Razer Blackshark v3). The settings show THX enabled, but it's actually stereo. When I switch to stereo, the sound remains the same, but then when I switch to THX, it clearly changes. After switching, it stays in THX Spatial mode until I turn off the computer, and then switches back to stereo the next time I turn it on. What causes these random switches?Sometimes, the sound changes when the headphones are simply idle, but this issue was resolved by disabling Ultra-Low Latency. So, my second question is: how can I use Ultra-Low Latency without changing the sound?I tried a clean reinstall of Synapse after first removing the device drivers from the system. I've tried creating and deleting profiles, disabling power saving, disabling ultra-fast latency, changing equalizers, disabling other audio devices, and trying all the sound enhancements in Windows, except THX.

I just bought this headset today and when plugged in the headset works fine but as soon as i try to pair with dongle i get nothing.  I was just going to return but i do like the quality of the headset so trying tech support first.

When listening to music on YouTube with surround sound, it sometimes clicks. The drivers are the latest version.  How can I get rid of this?

I use the BS v3 w/ my windows11PC and the audio is too low. No gaming, just streaming TV, watching streamers and listening to music. I have everything maxed out but they are just aren’t cutting it. What settings in windows or Razer should I change to make it louder. Thanks.

I must set my Leviathan v2 to 4-8%, louder is unbearable.Can you please fix this problem, it was reported 2 years ago by another but closed without a reaction in the support topics.Do you want me to get hearing loss?

I have had the issue since the device was new whereby you fire it up for a Zoom or Teams call and you appear blurry. Initially, I used to think it was an issue with background blurring, but even with this turned off, it is blurry.The only way to “fit it” is to up plug it and reconnect. This often (but not always) works. However, a few hours later, it will be blurry again.I have updated the software and have had this problem since Synapse 2! Any suggestions beyond ditching it entirely? 

Hi everyone,After updating Razer Synapse to version 4, all the settings for my Leviathan V2 soundbar have stopped working. The equalizer doesn’t respond at all. Switching to THX Spatial Audio is disabled inside Synapse. Along with the update, a separate THX Spatial Audio app was installed. This app requires a paid license, and only started a 15-day trial. The sound quality on the soundbar is now terrible compared to before. I never had to pay separately for THX Spatial Audio in Synapse 3, and everything worked fine.Can someone please advise: How can I roll back to Synapse 3? Or is there a way to get the EQ and all settings working again in Synapse 4 without paying extra? Any help or guidance would be much appreciated.Thanks in advance!

Hello Everyone, maybe someone can help me. I have the Razer Leviathan V2 X Soundbar and it works great, but it just isnt loud enough. Ive turned every audio controller to 100% but it is still very quiet. If i use Bluetooth with my phone its great and works just fine but if i use it on my pc its just not loud enough

Hi everyone,I am experiencing a persistent issue with the USB dongle for my Razer BlackShark V2 HyperSpeed. The headset itself seems fine, but the USB transceiver is constantly malfunctioning on my Windows desktop.The Issue: When I plug in the dongle, Windows Device Manager does not recognize it properly. It shows up under Universal Serial Bus controllers as: "Unknown USB Device (Device Descriptor Request Failed)" "Unknown USB Device (Configuration Descriptor Request Failed)" "Unknown USB Device (Set Address Failed)" The device status shows Code 43 ("Windows has stopped this device because it has reported problems").Symptoms: The dongle is not detected by Razer Synapse or the Razer Firmware Updater tool (the tool asks me to connect the d

13 марта я купил гарнитуру. После регистрации BlackShark V2 я получил только электронное письмо с подтверждением успешной регистрации. Код для подключения 7.1-канального звука я не получил. В папке «Спам» и в списке рассылки ничего нет. Пожалуйста, помогите.

THX SPACE AUDIO - I bought it for a fee with surround sound application, when can I get the code? I bought it in February 26, but I haven't heard of it yetThe status is that it will be delivered... If I got an e-mail and I deleted it, where can I get the code?

Now- my microphone is quite difficult to retract into the headset.. Very difficult. I won’t force it, so it just stays out and dangling. I hear it’s a common issue and look past it.Then, after charging it last week, I’ve had the recurring issue of the left channel being much much quieter than the right ear. Think, 15-85 ratio rather than 50-50 between each ear. I ignore it for a bit but it renders the headset essentially unusable, and I’ve seen plenty of other posts about it.But I’ve noticed, if I turn the headset off and close synapse, then turn the headset back on with Synapse closed, it works fine..? This seems to be a recurring thing with these v4 Pro’s, wondering if this is a hardware issue or Synapse 4 issue. All firmware (oled screen, headset, and synapse) are on current version. Including windows. Headset is only ~6 months old, bought from Bestbuy. Same issue when wired, Hyperspeed wireless, or Bluetooth. Same computer.

THX 공간 오디오 - 서라운드 사운드 응용  유료로 구입을 했는데 코드는 언제쯤 받을수 있을까요? 메일로 보내준다는데 26년 2월에 구입을 했는데 아직 얘기가 없어요상태는 배송됨 이라는데요… 만약 메일을 받았는데 제가 지운거라면 어디서 코드부여 받을수 있을까요?