Audio

Hi Razer Team! I think it would be great to add Kraken V4 support to the Razer Audio mobile app.Lately, I’ve often wanted to use my headset not only on PC but also outside, for example, while walking or traveling. However, since it’s not possible to adjust the sound, lighting, or other settings from the phone, it makes it less convenient and discourages me from using them outside my home.I believe adding Kraken V4 compatibility to Razer Audio would be a great improvement — it would make the experience much more flexible and enjoyable for many users, not just me.Thanks for considering this! 💚

I need to find out the activation code.I tried to get the activation code for my Razer BlackShark V2 X headphones, but the website won't let me select my region (Russia)—it simply isn't there.

Hi Razer.I bought my Razer V2x around 1 year ago and I just found out that I need an Activation code for achieving my Headset’s full potential..But When I removed my ear cushions,the numbers were damaged.Now I need a New Activation code.I am giving you my proof of purchase. 

Good Luck!

Hi @all, For over half a year now I have had a honestly very painful audio bug that completely destroyed my PC experience. The audio spiked to insanly high dB without raising the bars in the volume mixer when starting any new activity (YT, Spotify, Games etc.) and then returned to normal values after 1-2 seconds. I have read through the threads in the forum regarding the audio spiking and did not find any solution. Nevertheless, I did not give up since I like THX Spatial and as the Razer support team suggested, disabling all the sound enhancements was not an option (but it also worked). I played around with the audio settings in Win11 and noticed that I must have changed things whilst deactivating all the audio devices I am not using anyways.So, in a nutshell, → Win+R → mmsys.cpl → right click on the headset → properties → Surround Sound → make sure it is not set to “deactivate” but is on Windows Sonic (I must have deactivated it in my wish to get rid of everything that may interfere w

I just got a new Kitty V3 Headset, I plugged in the headphone jack, and they worked great! The onyl issue is that I cant seem to get the Lights working. I tried using Chroma and Synapse but they didnt really help. Maybe its due to the fact my computer dosent recognize it as a Razer device? Idrk, any help would be great, I did turn off dynamic lighting for windows too, so no luck there. thanks!

Quick question before I purchase a BlackShark V3 Pro: does it have a standby/low-power mode that it enters after a short pause in audio (seconds to a minute)? I do not mean the 15 minute auto-shutdown, but something less extreme. My previous headset had that ‘feature’ with no way to turn it off and it drove me nuts because the time it took to exit that mode was longer than some notification sounds, e.g. if I got a Discord ping after >10 seconds of silence I literally wouldn’t hear anything. I’d like to know about any similar features in the BSV3 Pro before I buy it

Do I buy razer blackshark v3 x hyperspeed for 120. Or sould I pay 50 more to buy razer blackshark v3 normal

I was away for 2 weeks, I come back and Synapse updates - now when I open “OBS Studio” immediately audio across my PC stutters and goes robotic - even YouTube videos start going half speed! HELP!! I’ve got a stream to do! I’ve made no changes in/to OBS and it was perfectly fine for years.I’ve tried updating OBS to the latest version. I’ve also completely uninstalled all Razer software/drivers, unplugged all Razer devices, restarted and installed Synapse from fresh - it has made no difference.What do I need to do to fix this?Thanks!

Razor Blackshark V3 Pro Replacement dongle needed S/N 862539D38101485Please help me find the right replacement to find.

Whe i connect the razer Kaira Pro (PS5 Version) to the PC, the Mic is so low that when connected to Discord the people on the channel cant even hear me. Looking at the configuration in windows and doing the sound test (with the mic at 100%) only receives about 5-10%. I tried everithing on wondows and connecting via dongle and BT, but nothing works. In the PS5 works good and the Mic sounds very well (tested with Discord too). I dont know what more to try, im thinking on returnng them. Some help?

i’l looking around and i cannot find the color and model for my headset, i love it and it was a gift from my bf and it’s a shame that both the paint and leather are falling apart, they create a pink mess and i want to buy some kind of solution for them? for now i just found the ones with the zipper but i don’t really like them, i prefer spending a little more money to get a perfect replacement.

I'm not sure if Razer has a sales representative in Brazil, but I haven't been able to find the Razer BlackShark V3 Pro in stock at the official retailers here, such as Amazon and KaBuM.I'd like to know if there are any plans to release or restock this headset in the Brazilian market. Should I keep waiting, or is it unlikely to be available anytime soon, in which case I should start looking for another option?Thanks in advance for any information.

Hello, I am using a Razer BlackShark V2 HyperSpeed with the HyperSpeed Wireless Dongle on my PC. The headset randomly changes the EQ preset by itself (Game, Custom, Movie, Music) while I am using it. After that, it sometimes switches from HyperSpeed Wireless mode to Bluetooth mode without me pressing any buttons. This happens even when I am not touching the headset. I have already tried: - Updating the headset firmware to the latest version - Closing Razer Synapse completely - Reconnecting the HyperSpeed Wireless Dongle - Checking the wireless connection However, the problem still occurs. The headset is over two years old, so I understand that the standard warranty period has expired. Could you please advise whether there is any troubleshooting method or paid repair service available for this issue? Thank you.

i was wondering where i could find a replacement wireless dongle for my barracuda x cause ive lost it and cant find it online the product number is RZ04-04430100. Thanks 

Hello, have the same problem like here, maybe anybody now how to resolve it  

Hi Razer Team and Community,I am writing this message to urgently draw attention to a severe, widespread audio flaw affecting the BlackShark V3 Pro, the BlackShark V3 (Standard), and even the BlackShark V2 Pro. This is a systemic driver or software -related issue across multiple models that requires immediate official investigation.Here is the specific issue many users are facing:Random Total Audio Loss (Connected but No Sound):While using the headset, the audio will randomly and completely cut out to absolute silence. What makes this bug incredibly frustrating is that the headset does not actually lose its connection. The wireless connection remains active, the power is on, and the device is still fully detected, showing as "Connected" and configurable in Razer Synapse. However, there is zero sound output.Unpredictable Triggers and Timing:There is no fixed trigger for this issue. The timing is completely random and unpredictable. Sometimes the headset works flawlessly for hours withou

My phone still detect the microphone of my Blackshark V2 X but my laptop can’t do the same. When I plugged in the 3.5mm, i can use the headphones to listen sounds but my laptop can’t detect the microphone and still use the mic of AMD. Please help meeee!!!!

the new headphones i got do not show up when i plug them into my pc and do not show up on the razer app. i have reseted my computer, looked through advanced audio settings, disabled possible conflicting audio inputs, but nothing is working. any tips?

I’ve noticed that the volume drops significantly on my BlackShark V3 Pro whenever I enable Low Latency Mode. I’d really like to use this mode—what should I do? Why does this issue occur when using Low Latency Mode via the wireless dongle?

Hi!I've got tiny issue with my hammerheads. My 1st one I bought in 2023, few years later they had technical issue, fortunately I had valid warranty and I did get new pair(I think I forgot to register 2nd pair at razer website). Everything was just fine until yesterday. Basically right one stopped working. Light on right one does not flash, can't switch that one on. I try to charge it few times, but looks like it doesn't work. I cleaned the pins, no effect. I'm curious what might be the issue? Could it die? Is anything else I could do to make it run? I've got razer accessories for the last 20 years and never had issue with anything. Razer stuff is durable and allways worked for me for years(if not decades). Any option to fix this issue please?