Audio

Hi all,I just bought a “Razer BlackShark V2 Pro Wireless Gaming Headset 2023 Edition” and I am facing a challenge while trying to switch between two different sources.According to the documentation, switching between audio sources is just a double press on the EQ button which should alternate between each source automatically What I am seeing however is that when a Bluetooth source is connected, the switch button simply does not do anything unless I forcibly disable Bluetooth from my device first.I do not understand why this is happening because the manual does not make any references to this, and it is quite annoying. Steps to reproduce :Configure the headset with two sourcesDevice 1 : Windows 10 using the wireless dongleDevice 2 : A device with Bluetooth (in my case,

Hello, I recently bought some Razer Kraken X Essential headphones. My problem is that they didn't come with a code to activate the 7.1 surround sound. I saw that they were supposed to include a scratch-off card, but the card doesn't have anything to scratch off. Where the code should be, there's only a QR code that redirects me to the Razer website. I would appreciate it if you could help me by providing an activation code or something similar. My seller isn't responding either, so I can't resolve my issue through them.

Hi, i bouth my Kraken V3 Hypersense long time ago but i not remember get code to acktivate  it.  How i can get new code ? or help me activate it 

Hi there,A few years back I bought the Razer Barracuda X (on of the worst purchases of my life). The same year the dongle broke, twice. Once it just stopped working while nothing happened, the other time I dropped it myself. The first time I got a replacement of the whole headset. The second time, because it was my own fault, I was not able to get a replacement. Which I totally understand. The problem was, that I also wasn’t able the buy a replacement dongle, since they already had a newer version of the headset and did not make the old version anymore. Note that this was only a few months to maybe one year after the first version was released. This newer version (2022) also had bluetooth as an option.Anyways, after using the headset wired for the last few years I wonderd if it would be possible to use the headset wireless again using another way. I have seen second market dongles on sites like aliexpress (It’s a shame chinese companies are able to make these and

Hello,I have a problem with my Razer Barracuda X Chroma headset.The headset suddenly stopped connecting through the HyperSpeed wireless dongle. Bluetooth mode still works normally, but when I try to use the dongle, the headset only says “pairing” and never connects.I already tried:- reconnecting the dongle- restarting the headset- removing Bluetooth devices- using different USB ports- using the pairing utility / firmware updater- restarting my laptop- connecting the headset via USB cable during the pairing processThe updater detects the dongle, but it does not recognize or pair the headset.Could you please help me fix this issue?Thank you.

I’ve been using my Kraken V4 and one day it suddenly broke. I need to replace the slider, as i have already received a replacement part.

Hello.I recently got a pair of Razer Barracuda X (2022) headset and had trouble with the dongle connection. It kept disconnecting and not wanting to connect back unless i unplugged and plugged the dongle a few times and turned the headset off and on a few times. Thought it was a problem with just my pair as the reviews for the headset were good so i returned them and got another pair. This one has almost the same issues. Not as bad tho. For example when i play PUBG, the sound randomly gets completly cut off and i can’t hear anything and it doesn’t come back unless i unplug and plug the dongle back and restart the headset. This takes about 20-30 sec which are crucial for not dying in the game. I tried almost every fix i could find online. I even disabled all other sound output devices. I had the 2021 version before and they worked perfectly, but i decided to get the 2022 version cause they had bluetooth. N

My Razer Kraken Kitty Edition headphones keep disconnecting and reconnecting constantly for a long time, until yesterday the thing that helped me to avoid that was launching synapse and let the device properly connect. Unfortunately since yesterday that procedure stopped working and the device again keeps disconnecting even if I launch the synapse. The USB is perfectly fine and I don’t think that might be a problem. What should I do? Because now the headset makes my gaming experience awful and is unusable.

My BlackShark V3 was working fine, but after the latest firmware update the THX Spatial Audio started stuttering for 1–2 seconds whenever I entered games, then it would work normally afterward. I decided to uninstall THX from the Control Panel and reinstall it, but now THX doesn’t work at all anymore (the one from Razer Synapse). That driver can’t be installed anymore. I found it in Device Manager, but I couldn’t do anything to repair it.What can I do? Do you think it will fix itself with the next firmware or Synapse update?

My BlackShark V3 was working fine, but after the latest firmware update the THX Spatial Audio started stuttering for 1–2 seconds whenever I entered games, then it would work normally afterward. I decided to uninstall THX from the Control Panel and reinstall it, but now THX doesn’t work at all anymore (the one from Razer Synapse). That driver can’t be installed anymore. I found it in Device Manager, but I couldn’t do anything to repair it.What can I do? Do you think it will fix itself with the next firmware or Synapse update?

Hi everyone!I really like my Razer BlackShark V3 Pro headset but I have a few issues sadly that I can not fix. - When there is no audio playing for a few minutes, the audio then played in ‘faded-in’. This is very annoying it basically mutes shot notification and short voice chat moments. I can't find to turn this off anywhere.- The headset stops audio all together sometimes, it still shows in Windows and is playing but no sound. Reconnecting the dongle or powering the headset on and off again fixes this. - Synapse tells me to update the firmware yet I already upgraded to the version that is listed on the website from August 1st 2025. 

Needing to purchase a new microphone. I tried buying one on Amazon they do not mate correctly. So, needing an OEM replacement or two. 

So I did the most recent firmware update for the blackshark v3, and after it was finished my audio on  pc stopped working. I’ve restarted my computer, and unplugged it and it still doesn’t work. Ive ran a test on the headphones and it says theres audio but I cannot hear it and it only works wired. I dont know whats wrong with the dongle or how to fix it, it says im connected and the light is on but i still cannot hear. if anyone knows how to fix this,  it would be appreciated

Hello Everyone, maybe someone can help me. I have the Razer Leviathan V2 X Soundbar and it works great, but it just isnt loud enough. Ive turned every audio controller to 100% but it is still very quiet. If i use Bluetooth with my phone its great and works just fine but if i use it on my pc its just not loud enough

I tried everything, such as deleting the synapse and reinstalling it again, i reinstalled the headsets software too but it still shuts down after 5-10m. it shows a green light then lets out a beep sound then it turns off (the dongle) i have no idea how to fix this, does anyone had the same issue before?

Is it possible to use the Razer BlackShark V2 Pro (2023) | RZ04-0453 with the newer USB C Adapter instead of the original USB A one? 

The left side of my Razer x kraken lite headphone isn't working and it's not yet 1 year of purchase. How to claim the warranty?

I've had mic issues with my BlackShark V2 X due to what looks like a Realtek driver conflict. The solution? USB-A DAC. It fixes the voice pickup issues completely. If you're having the same problem, this is definitely worth the small investment. Just wanted to share in case it helps! :)

I can not get game and chat mix to work with the blackshark pro v3 specifically the issue occurs when I run any game my discord output cuts. my mic will work and people can hear me, but I can not hear them. the chat works great with discord and my output from my mic is great. but I can not get the THX experience with discord.  I have looked through all support chats and really nothing is sufficiently answered.  How can I get Discord output to continue while running game as the default output

Hello guys, today I come to you with a heavy heart asking for anything that could help me find a way to get a dongle for my headset.Back in January, my best friend bought these headsets for me since mine were already wasted and I’ve been hyping about how cool the Barracuda X White Phantom look like.I use them every time I had the chance, I really love them.But today, I noticed I lost my dongle and then realized it probably fell when I was rushing to get the bus to get to the office, I tried going back and look everywhere but had no luck.I gave up and tried to find a way to buy it, but it seems like Razer do not sell them, I even tried with 3rd party vendors because I am desperate since I can’t use the Bluetooth connection on my PC.I appreciate any kind of help, thanks a lot and have a nice day :’)

When I start up my PC, turn on my headset, ALL audio sounds like it is at max possible volume. The only thing that works is unplugging and replugging the dongle. That completely resets it and it goes back to normal. I figured it was in need of a driver update, but there is nothing. Don’t know what else to do now about it.