Mice and Surfaces

I’ve been using this mouse for the long time.The sensor below is still working and glowing red. But the status indicator doesn’t turn on.Any idea what's going on?

Title: Need Synapse 3 Offline Installer for Razer DeathAdder EssentialHi everyone,I have a Razer DeathAdder Essential (Serial Number:632236H19403689) and I confirmed it’s genuine through Razer’s website.I’m trying to install Razer Synapse 3 on my Windows 11 PC, but all download links redirect me to Synapse 4, which doesn’t support DeathAdder Essential.Does anyone have a working offline installer for Synapse 3 or a solution to make my Razer DeathAdder Essential work with full functionality?Thanks in advance for your help!

I have been a loyal Razer customer for ages now.  My first was the Razer Black Widow N7 Edition keyboard and I loved it.  Now I am rocking a Chroma RGB and could not be happier.  I am also a trackball mouse enthusiast and have been using them since they existed pretty much.  I would love to see Razer do a Trackball mouse with lights.  I am envisioning lights around the trackball, around the two buttons and on the bottom of the mouse like the under-car led lights these days.  Would be sick, thank you and god bless.

I’ve had the deathadder for a couple years now and suddenly the battery has been dying within a few days of putting a fresh one in, I lowered the polling rates and reinstalled drivers, but I’m still having this issue.  I’ve tried lots of different batteries and it’s still happening.

Hi, for a few weeks now when ever I try to use my mouse with the wireless dongle whatever I do it it keeps disconecting for a few seconds and starts working a few seconds later. If I connect it with the wire it works fine. Are there any dongle replacement that I can buy? Thank in advance

I’m using an Apple Mac laptop to play my Favorite game that I’ve been playing for years but  My favorite razer Mouse does not have the software support for Apple Mac so I’m kind of crippled or limited for what I can do and I really just need support for my mouse for my Apple Mac.  gaming on Apple isn’t that bad. I just need support for my mouse on an Apple Mac so I can have all the features. My favorite mouse that i use is a RAZER Naga v2 HyperSpeed. I just really need this to happen.

Hi Razer Support,I’m using a Razer Basilisk V3 (wired, USB-A) on macOS, and I’d like to enable the HyperScroll Smart-Reel mode (automatic switch between tactile and free-spin).However, Razer Synapse for Mac does not recognize the mouse, so I can’t access the scroll wheel settings.Could you please confirm: Whether Smart-Reel can be enabled on macOS for the Basilisk V3 If there is any alternative way to enable or configure Smart-Reel without Synapse (or if support is planned) Thanks in advance for your help.Best regards,

Can anyone please advise if there’s a Razer mouse that meets these requirements?Must have a left/right tilting scroll wheel Must allow the programming of the left and right tilt to be any keyboard keys that I want Must be supported on MAC OS, including the tilt wheel configuration, preferably the latest version of Synapse(Note I wasn’t able to get Synapse 2 working on my MAC, it stuck at the login screen)

My razer viper v2 pro receiver stop works out of no where I have another receiver for deathadder v2 x from a friend and I try razer software pairing utility and it's refuse to Pair keep telling me there is a error any help or way 

I’m installing this mouse on a laptop that was re-imaged and all my programs wiped. Downloaded and installed Synapse 2.0. It recognizes the mouse but I am stuck with click buttons that match the right-handed version. I am able to toggle between the left- and right-handed modes, but the control never follows.I don’t see a “save” button to force the left-handed mode into the mouse. Exporting the profile only creates a save file for a folder.What am I missing?  

Уважаемая команда поддержки Razer,Мой донгл сломался, не знаю почему, но у него сломался, этот донгл из Mouse Razer, Cyberpunk Editions, и я не могу егокупить, потому что я русский и не могу его найти. Я хочу купить её новой.

I’ve already blown air into the mouse, then when that didn’t help, I disassembled it and cleaned the contacts with a Q-tip. The latter helped for a few weeks, but now I’m back to the scroll jumping by pages or scrolling the wrong way. It’s obviously out of warranty.Do the contacts wear out? Or can I replace the wheel itself? I can’t imagine the wheel is unique to the leftie mouse. I adore this mouse and don’t want to replace it. I’d rather fix it and keep it out of the landifll.

I’ve had this mouse for probably almost a year, and a couple months ago it started eating through batteries. I have to replace them every week or two. The only advice I can find on this is to try updating the firmware and reinstalling drivers. Which makes sense. Except Razer doesn’t seem to have software for it at all. The firmware page lists Basilisk V3 Hyperspeed, and Basilisk X Hyperspeed, but neither of those works. Because I don’t have a mouse called either of those names. I have a V3 X, not a V3 or an X. It’s clearly not the same thing, or one of those updaters should have worked. I did see there’s a thread about this problem from a year ago, but Razer staff seems to have completely ignored it, so let’s try again. A lot of us would like an answer. 

A couple of weeks ago, I got a DeathAdder Essential mouse; just wanted a mouse to be able to navigate better. Problem is, after some time, I started to notice random stutters that were never present before getting the mouse. I play RL (Rocket League), stutters. Youtube? Stutters. Work? Stutters. Its like as if anytime I do anything with my mouse, my pc starts to stutter. It is making me mad. What could it be? Please do help!!! (P.S: The mouse is new and I made sure to have everything set up correctly. Also, as mentioned, my pc was running perfectly smooth in RL, Youtube, and in other things such as work/homework. These random stutters happen every 10~11 seconds. Again, this all started happening after getting the mouse and plugging it in!)

My Razer Ultimate mouse wireless dongle has malfunctioned. It continuously disconnects. I have tried it in multiple different USB ports and on two PCs and it has the same issue. Links for replacement dongles lead to dead 404 pages and I have seen other threads on these forums where users haveposted about this same issue, so I am hoping that by posting a mod will reach out about finding a replacement. Please can you help me find a replacement dongle? Thanks.

I am using a new mouse basilik v3 pro 35K , and a mouse dock pro, all connected to desktop PC.freq the mouse is not rekonized by windows and refuses to work, i dissconnect the dock and connect it and sometims this helps, on other ocasions i need to reset the mouse and need to pair it with dock, this is also an pain because it wil not find or pair with it….Sometims after restart win11 the mouse wont work at all…. , synapse dont show mouse in screen…I cant seem to find firmware version on mouse? and update screens on site are not for desktop and mouse dock so how do i update firmware if i have this config.For the prize off this trio (mouse basilik v3 pro, dock and Blackwidow board i had hoped for better piece of software but is a nightmaremouse is working know after 3 restarts and multiple connect /disconnect of dock ? 

Hi !Please help. I cannot update the firmware using firmware updater. After I run it, it asks me to insert a usb dongle, so I do. But then nothing happens, there is no error but the update stays at 0% and doesn't progress. . The mouse itself works on 2.4 and via bluetooth. Tried it on several computers (Win 11 and Win10, also tried running the updater as Administrator).  

Is there any way to rebind some of the sensitivity buttons to be mouse buttons? (ex. Sensitivity Clutch → Mouse 6, creating a new mouse button that can be bound) I’ve looked pretty much everywhere on Synapse and I can’t find anything that would let me do that. Is there something that I’m missing or is this just not possible?