Mice and Surfaces

Hello,Razer Naga V2 HyperSpeed bought 28.11.2024 on Amazon – Invoice for 303-0842771-6348369I am writing to report serious technical issues with my Razer Naga mouse, which I purchased from Amazon EU S.a.r.l. The problems have been ongoing for a few months now, and the mouse has become very frustrating to use.Here are the specific defects I am experiencing:Connectivity / Sleep Mode Issue: Whenever the mouse is idle for more than 10 minutes, the computer completely stops detecting it. To get it working again, I am forced to turn the switch to OFF, wait about 20 seconds, and then turn it back to ON. This happens every single time. Button Malfunction: Buttons 3/12 on the side panel are constantly auto-clicking on their own without being touched. Because of this non-stop ghost clicking, I was forced to completely disable these buttons in the software, making them unusable.Since the product is still covered under the 2-year warranty, I would like to request a replacement or a refund.I have a

I’m using an Apple Mac laptop to play my Favorite game that I’ve been playing for years but  My favorite razer Mouse does not have the software support for Apple Mac so I’m kind of crippled or limited for what I can do and I really just need support for my mouse for my Apple Mac.  gaming on Apple isn’t that bad. I just need support for my mouse on an Apple Mac so I can have all the features. My favorite mouse that i use is a RAZER Naga v2 HyperSpeed. I just really need this to happen.

Has anyone here gotten their Hyperflux V2 to charge their Naga V3 Pro?  i recently just purchased both, the mouse connects fine via the Hyperflux V2 but it does not wirelessly charge it.I have tried everything so i contacted Razor Customer Support and the representative said the Naga V3 Pro is not supported by the Hyperflux V2….which is weird because if you go on the Hyperflux V2 product page it claims that the Naga V3 Pro will work with it… I also found a guy reviewing both on youtube with them both clearly working together… is anyone else have trouble with their Hyperflux V2 not charging their Naga V3 Pro? has anyone else got them to work together?   

I'm a long-time Basilisk user with large hands who loves the shape and thumb rest, but the V3 Pro is way too heavy for competitive FPS. I’d love to see a Basilisk V4 Pro that keeps the ergonomic design but uses the new tech from the DeathAdder V4 Pro—like the 45K sensor, Gen-4 optical switches, and lighter build. Strip the RGB, drop the weight under 80g, and it could be a serious esports contender.

i was looking at razer’s mice recently in anticipation of getting an updated razer trinity, as my old (wired) naga trinity is aging. i noticed that razer now only offers the razer naga trinity as a wireless mouse, the only wired versions of the naga being a naga with fixed 12 buttons and the left hand edition of the mouse. why is razer only offering the best edition of the naga (and i imagine many of their other models are doing the same thing now), the naga trinity, with only wireless connectivity and not wired? dear razer, wireless peripherals are a major security vulnerability. please continue to offer the trinity version of the razer naga with a wired version. not everyone wants to use insecure peripherals that do nothing but provide a majorly insecure attack vector for cyber attacks for literally no logical reason whatsoever; wireless peripherals are not only useless, they’re literally detrimental.

Hi, I’m having a trouble wwith my Deathadder v2 hyperspeed mouse.It keeps on phantom clicking and jumps across the screens. I have tried to fixed it by changing out the battery, reconnect the dongle in a different port as well as cleaned the lens but it still bugging out. Other mouses seems to be fine when plugged in my computer

Tried every solution on the internet but my device didnt show up in Razer Synapse 4. Appreciate for the helps 

Hey,tried everything:reinstalled synapse updated firmware to 2.2.0.0 used RazerUSBHyperspeedDongleUtility_v1.00.16_r1 removed every device from device manager that was named Deathadder and HID-compliant  restarted the pc, the mouse tried different usb portsThe mouse worked yesterday fine, and my blackshark v2 works fine too. Generally don’t know what other troubleshooting steps to take - any suggestions?

Hello,The wireless dongle for my Razer V2 pro won’t detect on any device. I’ve tried several devices and different usb ports I think it’s dead. My mouse works perfectly if I connect it via usb and cable. Where can I purchase a replacement dongle. 

Hi everyone,After about 4 years of loyal service, my Razer mouse is finally starting to show some battle scars. The rubber grip under the side buttons has developed a small worn spot and a bit of peeling.To be fair, considering the amount of hours this mouse has seen, I can’t really complain — it actually held up pretty well.That said, I’m curious about something:Is there any way to replace just this rubber grip piece, even outside of warranty?For example, does Razer sell replacement parts, or is there any official grip kit designed for this area?I’ve seen some universal grip tapes online, but I’m not sure if there’s something closer to the origina

Hello Razer Team,I’ll be direct: this isn't your typical customer support ticket. My birthday is coming up very soon, and instead of asking for random gifts, I decided to reach out to the brand that actually shaped my whole gaming childhood.You see, Razer was the very first gaming brand I ever touched. About 6–8 years ago, my journey started with a pair of legendary Razer Kraken headphones and a cool, fully-branded Razer mouse mat. Later, I upgraded to what I still consider a masterpiece — the Razer DeathAdder Elite / V2. I was absolutely in love with that mouse.Now, after a break, I am standing at a new starting point. I want to seriously dive back into gaming as a beginner, and I want to start this new chapter with the company that started it all for me.I want to run a little experiment and see how a beginner grows with the right gear. I’m looking to put any Razer mouse (even a budget one, an older model, or a refurbished unit gathering dust in your warehouse) through a passionate ga

Hey guys,So, this is driving me nuts. I’m using my Basilisk V3 Pro on the Firefly V2 Pro, and there’s this weird grinding/rattling noise coming from the Slider Switch area every time I move the mouse. It’s not a click, it’s more like plastic rubbing or a tiny loose part vibrating when I glide it from A to B. From Master GuideHere’s the setup:Mouse: Razer Basilisk V3 Pro (RZ01-04620) Pad: Razer Firefly V2 Pro (RZ02-0492)I used to run the Basilisk V3 26K on the exact same pad, and it was dead silent. Zero issues. So I’m pretty sure it’s not the pad itself, but something specific to the V3 Pro’s build or how these two interact.Already done the basics:Cleaned the pad and wiped the mouse down with a dry cloth. Checked the skates — they’re clean and smooth. Updated firmware for both the mouse and the pad in Synapse to the latest version.If it’s a hardware thing, I’d rather RMA it now. If there’s a fix (like tightening something, changing grip pressure, or even swapping the side panels), hit

Can someone please recommend a good mouse? I am tired of picking up the mouse three or four times to get my cursor across the screen. 

Hi guys !A little question about Polling Frequency : I have the Basilik V3 Pro, I connected it to the Mouse Dock Pro because it said it could go up to 8K (instead of the USB dongle that goes up to 2.4K), but whenever I want to go higher than 1K, I got a message telling me that the battery autonomy might be reduced, and that the CPU might be busier.Is it really worth it to go above 1K ?I mostly play MMOs, so honestly I don’t see the difference,  except that if I set my Polling Frequency too high my games actually run slower 😉Thanks !   

Dear RAZER teamLook what you’ve got with the Basilisk V3 PRO 35K!Just tweak some of its features and you’ll have the perfect mouse for office / CAD / photo / design that’s ahead of all competitors:store the lighting effects in the mouse without the need to run Synapse (business environment) implement mouse config via browser to avoid the need of software installation (managed IT environment) improve the auto toggle scroll wheel to the level of Logitec’s MagWheel but keep the tilt (that’s great!) silence the buttons a bitI bought the Basilisk V4 PRO 35K for office use and it is great! Tweak its features and it would become gorgeus. :-)Best regards

As a left-handed gamer, I’ve always appreciated that Razer offered an ergonomic mouse designed for, specifically, the Deathadder Left-Handed Edition. I just wanted to throw in a suggestion (in case this is somehow seen by the Razer team), it would be amazing to see a left-handed version of the V3 or any future models. I was a big fan of the original and would love to see support for lefties return.