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this is more of a request than anything but would it be possible for the tech support team to provide razor controller owners with the option to change joystick response curve like other pro controllers given the price tag for the device. All pro controllers including the duelsense edge provide this option in their software which hive gamers a competitive advantage. Please pass this idea on to the dev team as the controller itself is very good but the lack of customization for the joysticks other than changing the deadzones is a massive downturn for the controller

Hello, about a month ago the dongle for my viper v2 pro stopped working on its own, wirelessly it works just fine, i tried putting the dongle into different USB ports, but it still doesn’t work, could i get a new dongle for my mouse?

SummarySynapse works normally for several days after a Windows reboot.Eventually, Synapse enters what appears to be a failed or corrupted state. Once this happens:Executing any Synapse macro causes Synapse to immediately crash or terminate. The issue is not tied to a specific macro. Multiple different macros exhibit the same behavior. Chroma freezes in its current state. Synapse functionality is lost. Macro functionality no longer works.RecoveryOnce the issue begins:Restarting Synapse does not permanently resolve it. The problem immediately returns the next time a macro is executed. The only reliable fix I have found is a full Windows reboot.After rebooting, everything works normally again for several days before the issue eventually returns.ReproducibilityOnce Synapse has entered the failed state:Launch Synapse. Execute any macro. Synapse immediately crashes. Chroma freezes. Repeatable 100% of the time until Windows is rebooted.Troubleshooting Already PerformedTo avoid the usual first

How to buy deathadder v3 pro blooth dongle? i lost it please where to buy it?

Subject: Razer Synapse 4 Bug — Unable to Reassign Mouse Buttons After October 28 UpdateHello Razer Support,I am experiencing a problem with my Razer DeathAdder V2 X HyperSpeed after updating Razer Synapse 4 on October 28, 2026.Synapse version: 4.0. [removed by moderator] Two mouse buttons are affected:* The side DPI button next to the left mouse button.* The middle mouse button (mouse wheel click).Both buttons are stuck on their default assignments. Whenever I try to assign a macro, a keyboard key, or any other action, Synapse automatically reverts the assignment to “Default.” I cannot save a different assignment.I have already tried the following:* Creating a new profile.* Assigning keyboard keys instead of macros.* Switching between 2.4 GHz wireless and Bluetooth modes.* Restarting the computer.None of these steps resolved the issue.Everything worked correctly before October 28. The problem appeared suddenly on that date, so I suspect it may be a bug in the latest Synapse 4 update.Co

I am having an issue with my Basilisk V3 Pro’s scroll wheel, the same as described in this post about the Basilisk V4 Pro. I tried all the mitigation steps that person tried, and similarly had no luck. The only differences being that closing Synapse does not seem to affect any part of the beeping or system lag, but enabling free scrolling did a little bit.

I just purchased a Razer USB 4 docking station, and it mostly works great. The only exception is the monitor support. For clarity, I have a MacBook M5pro, and a 1440p monitor and a 1080p monitor. When I plug both monitors in via the HDMI and DP ports, only the 1080p monitor shows up in MacOS (No matter if I use DP or HDMI), and the display is duplicated to both monitors, and I cannot find a way to extend it, as MacOS only sees one monitor.When I unplug the 1080p monitor, the 1440p monitor is correctly identified and display scaled, and if I plug the 1080p monitor into the HDMI port on the MacBook itself, both displays are correctly identified and I can rearrange them. Having dual monitor support is why I bought this docking station though, so it’s not very useful if I have to plug the second monitor in via HDMI anyways.Are there any troubleshooting steps that I’ve missed or should take, or any way to know if the docking station is working properly?

When connecting the Razer Hammerhead V3 HyperSpeed to the Nintendo Switch 2 using the 2.4GHz USB-C Dongle, the audio volume automatically increases (or changes erratically) on its own every few minutes during gameplay.Key Details: Trigger: Happens continuously while playing games in 2.4GHz mode. Symptom: The volume steps up automatically without pressing any touch controls or volume buttons. Isolation Test: This issue does not occur when connected via Bluetooth to a smartphone, indicating it is related to the 2.4GHz Dongle protocol / Firmware communication on the Nintendo Switch 2 console. Thank You

Could I please get a replacement box for my headset because sadly I had bought the headset and took out the headset and usb c doggle and left everything else inside the box. But my mom mistakenly took the box and threw it away in the trash with everything else in it so the mic, the charger cable, and the other cables are gone. Can I get any of that back the serial number is AC2620D25404251

Hi razer team, I have a razer enki pro and after a year or two of having it my right armrest has been falling apart from heavy usage and I just need to get it replaced I don’t know if I still have warranty but I’m fine with paying if I don’t I just need to get a new arm rest for the right side cause it’s starting to bother me

Hi I have an old barracuda x headset (Headset 1) that is no longer in usable condition but i have a new one but I've lost the dongle for it (Headset 2), I've been trying to repair the dongle from headset one to headset 2 but the pairing utility wont pair the headset.is there a specific version of the pairing utility that works for the gen 1 barracuda x headsetsKind Regards Eddisson

  Hello, My Razer Blackshark V2 Pro (2023) dongle doesn’t work anymore and I can’t use my headset on my computer anymore.   Is it possible to get a dongle replacement?   Thx.

Trying to use a Razer Turret for Xbox One I just purchased used but there isn’t a dongle and from what I read, the standard Hyperspeed dongles don’t work. I can’t find any of the RC30-028201 dongles on the market, is there someone who can locate one for me? Many thanks.Serial PM2335F32600071

Hello Razer team! I purchased a Viper V3 Pro through Best Buy. Long story short, the movers lost my dongle in the process of changing my room. How can I request a replacement dongle for my mouse? The serial number is 632536H32209831. Thank you!

I was trying to register my Deathadder mouse which I bought recently but encountered below error. Please help and thanks.  

I’m here simply to advocate for Linux support. I have 3 Razer devices, headphones, keyboard and mouse and they struggle to work with Linux. Us Linux users should not have to settle for third part software like OpenRazer. While I respect their work it should not be on them to have to make these tools. We paid money for our devices, we expect support on Linux. 

What would you suggest for Galaxy s25 playing Metalstorm on phone. I had kishi v3 pro but left thumb stick stopped working after 3 months

Good morning Razer Team.I really need your help with this:Yesterday i was updating my Razer Blade 18 (2023) and i after the reboot i can see the red,infamous “security” error and after that i can enter in bios and then “Security”-->”Secure boot” and the  voices i can see are these:- System mode : Deployed- Vendor Keys : active- secure boot : enabled  All these voices are in black but nothing can be selected and/or changed.So basically i can not do nothing.I also tried this procedure https://insider.razer.com/razer-support-45/solved-secure-bootload-thanks-to-el-sade-91551but after 5 minutes or more of disconnected coin cell battery and main battery , connecting them again abd re-start the notebook still the same red security error and inside the bios still the same situation of above inside the secure boot screen...So basically i can not do nothing...Please help and thanks for your patience in advance.  

Hello, just reaching out to everyone to ask about my Razer Naga, I’ve had probably for a decade now at this point. I noticed Razer updated their Synapse, and saw for a brief moment they do not support legacy items, or equipment. Does this mean my Razer Naga MMOG RZ01-0028 is not supported anymore, and that’s the reason for why my left mouse click is not responding, or even registering on the new Synapse? If anyone has an ideas, let me know. Worse case I’ll buy a new mouse.

Mon blackwidow v4 ne marche plus, mais il est toujours reconnu par Razer synapse, les leds s'allument toujours, je peux  toujours les personnaliser sur Razer chroma, j'ai tout testé: change le port USB, mettre a jour le firmware, le tester sur un autre pc (même problème)Maintenant je vais expliquer d'où viens le problème: le clavier (les leds du clavier en réalité) déconnait un peu depuis quelques temps et je voulais le réinitialiser pour voir si cela réglais le problème, j'ai donc cherché comment faire sur Google et j'ai fait: débrancher le clavier et en le rebranchant, appuyer sur espace+echap+ver.majJe l'ait fait directement sans trop réfléchir mais maintenant mon clavier est inutile!Aidez moi j'ai besoin d'aide 

Where can I get the latest driver for the Qualcomm Fastconnect 6900 Wi-Fi Adapter? Wi-Fi adapter is missing.

Hello!, I can’t seem to login to my creator account, So, I had originally created my account Using the google button and changed the email a while back, and it wasn’t an issue until I shut my computer down and had to re-login. Now every time I try to login with google it puts me into a standard account or prompts me to make another creator account. And so, I tried to link up my social channels (TikTok) and it said it was already taken, So.I’m not quite sure what to do, I even tried to change the password using the original email and it never sent me an email to either inbox.  

I formatted my PC a few minutes ago and wanted to install Razer Synapse, but when I try to open it, I get an error (RazerSynapseInstaller.err). Inside the folder, it says (Failed to write installer file (Permission denied)).I’m running Windows 11 and have already disabled the firewall and antivirus, but it still isn’t working.I look forward to a reply.

Of course, this was done with the help of ChatGPT, but maybe it helps someone, as I have encountered people with this problem. Also one of my Lancehead Wireless was purchased on Ebay as not being able to pair. It works now.https://github.com/dadach-ai/razer-lancehead-2017-pairing-fix