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I’m here simply to advocate for Linux support. I have 3 Razer devices, headphones, keyboard and mouse and they struggle to work with Linux. Us Linux users should not have to settle for third part software like OpenRazer. While I respect their work it should not be on them to have to make these tools. We paid money for our devices, we expect support on Linux. 

Hello,I'm having an issue with my Razer Hammerhead V3 X HyperSpeed for PlayStation earbuds and was hoping someone could help.I purchased them from Amazon, and I've been experiencing this problem since I first took them out of the box. When I connect using the USB-C dongle connected to my PS5, I hear the game audio for about half a second before the sound cuts out completely.Here are the troubleshooting steps I've already tried: Confirmed the earbuds are fully charged (the charging case shows a green light). Verified that the HyperSpeed USB dongle is connected properly. Checked the PS5 audio settings and set the audio output to the connected headphones. The PS5 recognizes the earbuds as connected, but I still don't get any audio. When I go into the PS5 microphone test, the microphone works and my voice is detected correctly, but I still have no audio output through the earbuds. I also tested the earbuds on my MacBook using Bluetooth, and they work perfectly there. I can hear a

I received my Razer headphones, but the 7.1 Surround Sound activation code/card was missing from the package. Could you please help me get a replacement code so I can activate the feature?

I have blackshark v2 pro headphones, recently there is a problem with the mute button. After muting the microphone, when I try to turn it on, the microphone doesn't work, I have to turn the headphones off and on again and then the microphone works. Or unplug and replug the USB stick.I have tried updating the firmware, updating Synapse 4, even completely my computer and built a new one with a fresh install and still, just about every time I mute, I can no longer unmute. I’m about to throw these in the trash its so frustrating.

How can I buy the replacement mic for my headset? I don't want to buy some cheap Amazon knock-off. Since it's detachable, Razer really should sell it. I love my headset, but if I have to buy a whole new one just to replace a lost mic, I'll just go with another company’s product. 

Hello,I would very much appreciate the support with my new Razer mouse - Deathadder v3 Hyperspped.I purchased it apx 1 month ago, and today one of my side buttons stopped working - “Mouse button 5”.So far I have tried few things in order to resolve this but unfortunately nothing helped:Uninstalling mouse drivers: https://mysupport.razer.com/app/answers/detail/a_id/4118/~/how-to-uninstall-the-mouse-drivers?_ga=2. [removed by moderator] [removed by moderator] 544- [removed by moderator] 577544 Firmware update: https://mysupport.razer.com/app/answers/detail/a_id/13817/kw/razer+deathadder+v3+firmware?_ga=2. [removed by moderator] [removed by moderator] 544- [removed by moderator] 577544 Reinstalling Synapse Draining the mouse battery to 0 and then filling it again up to 100% Windows updateAny other ideas I could try before concluding it’s mechanical issue and bringn it to service for repair?

Hello, my viper v4 pro came in and the right click will not work with the dongle, or wired. Any help would be greatly appreciated 

 ok so I have a blackshark V3 . love the hardware. synapse is a 400mb electron app that autostarts on boot and sometimes forgets the headset is plugged in, so I thought, fine, I'll just write my own little tool to control it on linux.I captured every byte of every command synapse sends. EQ, sidetone, battery, THX, mic mute, the whole thing. wrote a clean python library. tested it on windows first - works perfectly. battery percentage, button events, EQ readback, all of it, ran literaly the same python code on linux. every command I send goes through (THX audibly toggles, EQ writes work, sidetone changes). but the headset will not send a single byte back. ever. no battery readout, no button events, no nothing. the IN endpoint just sits there empty forever.I've been at this for two weeks. same hidapi. same bytes leaving the machine, verified at the USB level. same init handshake. same everything. the firmware just refuses to talk back to linux. it's not the protocol, it's not permissions

Hi everyone,I’m having an issue with my Razer Basilisk V3 (wired). The mouse constantly disconnects and reconnects. Sometimes, lights on the mouse flash Red/Pink about once every second.Has anyone else experienced this problem and found a solution? Any advice would be greatly appreciated.Thanks! 

Can't access my old phone number, and without it I can't change my phone number or any account details.I see nowhere to open a ticket about this.Incredibly frustrating as I want to make a purchase, but won’t with incorrect account information.  

I have gone through the install process for all three of the most recent firmware updates, have confirmed that my bios and other systems are up to date, but Synapse still tells me that I need to update my bios and the version detector is in constant overdrive.  I need help or I’m going to throw this brick under a door to hold it open since that’s about what this hunk of garbage is worth. 

I just bought new brand black shark v2 x and when I want to register it, it says this device has been registered, pls help me to fix it

Hi,I, unfortunately, created my Razer ID using Sign in with Apple and Apple's Hide My Email feature.Apple Private Relay forwarding is enabled and working. I previously received a couple of Razer emails (they initially ended up in my spam folder), but I no longer receive any new 2-step authentication verification emails.I have:Enabled Apple Private Relay forwarding. Checked both my inbox and spam folder. Requested multiple new verification codes. Waited between requests.The emails don’t arrive anymore, so I'm unable to verify my account.Could someone please help me what to do to verify my email address or if I can reset the email verification/2FA for my account?

Has Razer lost interest in this? I don't think I've seen one person from Razer reply to a post on this thread yet. Your competitors have MacOs support fyi.

I recently had uninstalled razer synapse 4 and reverted to razer synapse 3 after hours of trying to troubleshoot issues with razer synapse 4 crashing over and over again but I decided to try to give it one more chance and for some reason I thought, what if I try continuing as guest when logging in? FOR SOME REASON, THIS SOLVES MY CRASH ISSUE. I tried logging in again and IMMEDIATELY the program crashes over and over again. I uninstall and reinstall and  but log in this time to find that, sure enough, it still crashes on startup repeatedly. Uninstall and reinstall and continue as guest- NO CRASHES. So weird I don’t understand why this would be the case, maybe there is a bug with the profiles syncing or somehow my profiles got corrupted or something, I don’t know,… I also don’t know if this will solve the issue long term, and would like to be able to sync profiles or have access to my old profiles saved to my account, but for now at least it seems to work as a temporary fix for the crash

As the title impllies when I mute my Mic with snyapse 4 open it cause the iunput volume to go to 0 however unmutting the mic doesnt bring it back up only munally increasing it works. This is a pain and makes the mute worthless. The problem only started happening on the 20/05/2026 and is affecting my black shark v2 pro 2023. Synaspse 4 is just problem after problem and its making me rethink my future razer purchasing deciusions due to how aful the software now is

I’ve searched all over and seen similar issues but not exact and no resolution. Hoping someone else seen this or knows fix. Any Thoughts?Problem: When I do a forced windows shutdown (shutdown.exe /s /f /t 0) with Synapse App Engine running, the keyboard does not initialize during POST or when Windows starts. I have to unplug the usb and back in to get it to activate. However If I exit the Razer Synapse app then do forced shutdown, the keyboard initializes fine during POST and Windows load.Few work arounds I found:1) Leaving synapse running but using another brand keyboard attached doesn’t have this behavior (did this just as test)2) Shutdown /s /t 0 (not forced) has no issue with Synapse.3) Also doing shutdown using Start > Shutdown has no issues with Synapse running. and KB works find in POST/WIN4) Yes I can stop doing the forced shutdown but I have it as part of script to execute when certain triggers occurs. For now I’ve created script to kill all RazerAppEngine processes before

Ok, so this is probably a dumb question but how do I associate a Chromo Studio profile with a keyboard profile on my Blackwidow v4 Pro Keyboard in Synapse v4? I used to be able to do it really easily in Synapse v2 (I skipped v3). To be clear when I change to keyboard profile 1 I want to display  only the QWERTY keys in green and everything else in blue. When I change to profile 2 I want it to display only the QWERTY keys in blue and everything else in green. Simple (and not real) example but I can’t make it work. I don’t want the change to be linked to a specific game, the only thing changing is the keyboard profile. I can make it work if I select quick effects in the lighting tab but when I select Advanced Effects it doesn’t save different choices under the Chroma Studio dropdown. I’m sure I am missing something obvious but for the life of me I can’t see what. Thanks in advance for any help you can give

Hello, I'm having an issue with my Razer BlackShark V2 X where the 7.1 surround sound activation code is showing as "already used." Here are my details: SERIAL ID:(removed for security purposes) PRODUCT NUMBER:RZ04-03240100-R3M1 DATE OF PURCHASE: [2026-07-16] PLACE OF PURCHASE: online store I have not activated this code before. Could someone please check on your end whether this code/serial has already been registered to another account, and help me get it resolved? Thank you! 

I lost the dongle of my blackshark v3 X hyperspeed, is there anything that can be done?

bonjour,quelle application utiliser pour un vieux tartarus (2e du nom) pour utiliser les macros des touches?

I’m having this issue where on my huntsman mini v3 pro after inactivity it sits on the fast rainbow color changing rgb but then goes back to the green ripple, which also doesn’t register any keys in game, and I also can’t use synapse because I’m on ps5, and all the methods like esc-caps lock-space bar doesn’t reset anything but a year ago the method did work which confuses me because around 2 months in I had this issue and fixed it with esc caps lock and space bar but now it doesn’t work. I’m starting to think that buying this keyboard was pointless and a waste of money because the methods that work for every other keyboard aren’t compatible with this one

My one-year-old white Razer Huntsman V3 Pro TKL keyboard appears to be stuck in what I suspect is a demo mode. This issue appears after starting PC post a power outage, and also occurs when starting my computer from a complete shutdown. I have tested this on two separate desktop PCs with the same result.Immediately out of the box, the keyboard is recognized by Razer Synapse 4/3. I can change the lighting effects, switch profiles, and the volume scroll wheel functions perfectly. However, none of the keys register any input.I have already attempted the following troubleshooting steps to no avail: * Connecting to Multiple PCs: The issue persists across two different computers. * Software Reset: I have tried resetting the keyboard through both Synapse 4 and by installing and using Synapse 3. * Firmware Update: The keyboard is already on the latest firmware version (v1.04.00_r1), so an update was not possible. * Demo Mode Exit Combination: I have tried the standard method of holding down "E