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Hey there. I own a blackwidow v4 x and my e and i buttons are not working properly. It’s difficult to write this ticket since i have to press e multiple times. I cleaned my keyboard multiple times. Plugging my keyboard to another pc fixes the problem on the other pc. I followed the steps from another article like updating firmware. Uninstalling synapse and installing again. Nothing seems to work. I would really love it if you could help me. 

Hello,I registered my device to receive the Razer 7.1 activation code. After that, I entered my device’s serial number to get the 7.1 activation code, but it only showed me an empty box.I also did not receive the activation code via email. I checked my spam folder as well, but it is not there and it is not showing up anywhere.  

Hi folks,Looking for advice. I have the 2021 Razer Blade 14 (3070 model) and am having issues with the speakers.There’s this intermittent crackling sound whenever I’m watching videos online on YouTube, etc. This crackling doesn’t happen in streaming apps, when listening to music on Spotify, or when gaming.I can’t be definite, but the crackling does also seem to stop when I unplug the laptop.I’ve tried resetting the device and uninstalling or updating audio drivers, both of which do seem to work for a short while, but eventually, the problem always comes back.Any other suggestions as to potential solutions I can try? Really frustrating issue, as it means I have to use another device to watch stuff on, and relegates this laptop for just gaming. Many thanks in advance!Fez

I was recently given a barracuda x chroma headset but was not given the dongle I was able to receive the headset and the usb c needed for charging. I am wondering if i could get a replacement dongle for the barracuda x chroma headset.

So I ordered an open box Blade 18 completely maxed out specs for a very sizable discount but Amazon sent me the blade 16 instead with the same core specs minus the change in cpu. I know I can return for a refund but it is still a large discount over list price. The 16 does have a very nice oled panel which was the one big downside of the 18. I was looking for an 18 inch laptop and if I return the laptop I’d definitely won’t be shopping in the 5090 category as without the large discount I couldn’t justify it for gaming. My main worry is the weaker CPU’s longevity for gaming. My last and current laptop is a blade 15 with 8750h and 2080 and I know that I disliked that the cpu has become the limiting factor in that setup and am worried that the same thing will happen. Having said that it has lasted me this long before considering an upgrade. 

after alot of experimention, clean installs, i found the weirdest fix ever 1.Add your games/apps to steam library as unsupported (you can hide them from your steam librarylater if you want) 2. Go back to razer synapse and click scan for games Games/apps should appear in the softwarez theyll have the correct file locations just no icons, you can add icons if you want

Hey so i have Synapse 4 updated but its not linking games whether its auto or manually linking game and while trying to run the auto linking it just locks and i have to refresh it to be able to to try manually and even when i do it manually it doesnt add the games to itI was Running old synapse 3 and it linked the game to it but profile migrations isnt even adding the gamesis there a patch for this fix in the works? Am I the only one running into this issue??

After installing synapse 4 I am unable to play decently, dpad on tartarus is stuck all the time, the naga trinity side panel sometimes doesnt light up/work… how can I downgrade to synapse 3?

Hello,I am having an issue with my Huntsman Signature;  the LEDs that light up to show how much pressure you are pushing on a key randomly stopped showing up.  They are functional if I try and use the shortcut keys to adjust the sensitivity levels on the fly but in regular use they are not visible. I’ve tried plugging this keyboard into my girlfriends computer who also has a Huntsman V3 & Synapse 4 (Her pressure LED are illuminating as intended) and it is the same thing on mine- just darkness. Reading through the user guide there is a Fn + LCtrl LED toggle functionality but I cannot seem to get that  to work on mine or her keyboard as a test. I’ve tried reinstalling Synpase, resetting all my profiles, uninstalling the device drivers. Etc. I am not sure what else to do or where to go regarding this issue.

Hello,I’m really frustrated with the current situation. I specifically need to use version 5.9.1 of Loupedeck because it’s the only one that still supports the Razer plugins (including Key Light Chroma). However, I can’t properly log in anymore since the old client doesn’t allow Google login or even email login due to outdated authentication.This leaves me stuck: If I update to the latest version (6.x), the Razer plugins don’t work at all. If I stay on 5.9.1, I can’t even sign in, which makes the version unusable. I feel like I’ve lost access to functionality that I originally bought the hardware for, and it’s really disappointing that there’s no official solution. Is there any plan to restore compatibility, or at least provide a way to use 5.9.1 in offline mode so we can keep controlling Razer devices as intended?Thank you for your time, but I hope this issue is taken seriously — it’s frustrating not to have a working path forward.

​Hi, I have a Razer Blackwidow V4 Pro Keyboard with some keys not registering all the time. For example some keys fire multiple times when pressed once, and other keys when pressed multiple times doesn’t register (example I press B 5x and only 3x work)I had replaced the keyboard at the shop and the new one still the same. Tried it on various computers and all the same. For now I am using an alternative keyboard but would like to have my Blackwidow working. 

Hello,I’ve been using synapse 4  since mid 2025. Back in the day I had to convert all my synapse  3 macro to, synapse 4 and they were working well since then on my naga pro v2. However yesterday, all my macro are gone and are nowhere to  be found on the synapse 4 macro  tab.I am still logged in, I still see the macro associated to my mouse  key  but the macro tab is now empty  

After the last update chroma connect devices do not show in chroma studio, thus no longer get signals or can be controlled? is this a bug, and is it to be fixed? 

Hello! Is synchronisation between Nanoleaf and Synapse 4 currently available? I keep getting an error message. Has anyone else encountered this? 

Hi, I see many threads on this matter over the last few weeks but I can't seem to find a solution. Returned from holiday and my computer won't boot unless I turn off secure boot. No way to correct this issue and this I'm locked out of games such as BF6.I've tried the password tricks for the bios which didn't help. Can't seem to find any solutions.can anybody help please?  

razer chroma decided to update today and since the update i have had the chroma connect on yet no option to adjust any settings for my case. The in-game aspect works correctly as far as i can see, yet if i try to go to the chroma studio there is no option to adjust the lighting for the chroma connect device

I just downloaded the RazerSurroundSound Installer but when I run it as an admin it says that the server access unavailable. What should I do? 

I've been using Serien V3 Mini for around a year without problems, today it just doesn't work, when I turn on the pc the indicator lights up for a second and goes out, device manager marks it as unknown and can't fetch drivers for it. I've tried restarting, uninstalling drivers, uninstalling synapse, using the driver cleaner recommended for similar issues, nothing seems to work.

Hello,I’m trying to get the game/chat mixing wheel to work on my PS5. I’m not using discord, just trying to chat within the game: BlackOps 6. Everything is up to date. I’ve tried everything I can think of. Please help Razer. Not being able to control this mix is a deal killer for me. Thanks.Hardware:Playstation 5Razer BlackShark Pro V3 headset. Sony controller.

HiI'm opening this forum to ask for help regarding crashes with Razer Cortex.First of all, I want to mention that I was a longtime user of this program, and I used it daily to gain a few extra FPS on my old build without ever experiencing any issues.At this point, my hardware no longer needs the small boost that Razer Cortex offers, but I recently heard on social media that Razer is integrating (currently in beta) a Remote Play feature, which I’m really enjoying.Because of this, I have returned to using the program daily, but the only issue I’m encountering is that Cortex seems to be causing my system to crash.Specifically, the problem I’m facing consists of a freeze in the game or program that I have open, followed shortly after by a complete system freeze.I started looking for ways to fix the issue, and the only useful and relevant solutions I found were:Disabling auto boost Disabling the in-game overlaySo, I did that, and I also proceeded to disable all the program features I don’t

Hi, ich habe schon einiges probiert..aber ich bin einfach hilflos mit dem Headset. Da ich dieses Headset nicht für Xbox benutzen kann, außer mit Kabel..habe ich es oft mal meinem Freund gegeben der über Ps5 gezockt hat mit dem USB dongle..per Bluetooth dann.. zwischendurch habe ich es für mein Handy benutzt mit dem USB dongle.. und dann wieder bei Xbox mit Kabel. Irgendwann hat es Rum gesponnen..alles schön und gut..bis es nur noch blau blinkte bis er sich verbindet, aber Headset macht kein Ton..sagt auch nicht bescheid das es sich verbunden hat.. oder reset geht auch nicht. Wenn es mit dem USB dongle sich verbindet..kein Ton..und man selbst über Mikrofon funktioniert auch nicht in einer Party.. . Falls jemand eine lösung hat bitte melden danke :)..und es tut mir wahnsinnig leid für jeden der das Problem auch hat. 

I'm looking for a replacement dongle for my razor turret for the Xbox One. I see a few replacements on the website but I'm not sure which one will work. Please help me get my razor turret up and running.