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I want to be able to change the lightning when holding the hypershift key. I chose to write it in a scrum user story to make it easily understandable what the specific actions I want to be able to do. I only have a keyboard but I dont see why this wouldn't apply to mouses too.I think this feature has been requested before but not in the beta so I thought might aswell post it here too. User story: A user wants to be able to change the lightning profile that shows on the keyboard when holding down the function key to easily see what keys has a hypershift action bound to it. Said profile should be easily customizable by the user in the chroma software. Diffrent colors can be assigned to each button to indicate to the user a diffrent action.Acceptance Criteria:All keys with a hypershift action bound to them should be clearly highlighted in the chosen lighting profile as default. When the user holds down the function key, the keyboard should display the specified lighting profile. The user

Seems a Common Issue  not my 1st set of Razer Headphones  and they sound Good If they stayed on my Head!  WHY can’t Razer fix this common issue???  Soon they will break and then I will be told no warranty cause they fell!   ANY REAL IDEAS????  And now My Wolverine Controller is randomly stops working need to unplug and insert fixes for a while.Both these Products are under a year old. HELP PLEASE. And yes I have all the down loads and latest Software. 

Hello,I am unable to connect my Razer Viper V3 HyperSpeed mouse to my HyperPolling Dongle (which is listed as compatible in the documentation) purchased from the Razer Store.I have read all the topics related to this issue and followed the various tutorials for pairing these two devices, but without success.Any assistance would be greatly appreciated.

Hello,I am unable to connect my Razer Viper V3 HyperSpeed mouse to my HyperPolling Dongle (which is listed as compatible in the documentation) purchased from the Razer Store.I have read all the topics related to this issue and followed the various tutorials for pairing these two devices, but without success.Any assistance would be greatly appreciated.

Hey Insiders! 🐍Happy 2026! I’ve been busy in the workshop lately and wanted to share my latest creation with the community. I’ve put together this Futuristic Cyberpunk Forest wallpaper.The Inspiration: It features deep obsidian shadows, glowing neon green vines, and wet, reflective surfaces.Chroma Sync: I designed this specifically with Razer Green accents in mind.I’d love to hear your feedback on the nature/tech hybrid style!

Hi Razer Team,Need help here!I facing some issue regarding my FN key on my Razer Blade laptop. The FN key is disabled because of the synapse apps, I did every-single tutorial on google and none of them is working.Can you help me to fix this?  Best

Hey everyone, since Synapse 2.0 support ended, my keyboard and mouse have been temporarily disconnecting while I'm playing online games, and sometimes I've had to unplug the cable. I'm so used to my mouse that I don't want to look for an alternative. What do you recommend? Please help, I'm desperate. 

I have several razer pheripherals. By defualt I have chroma set up so that a wave colour gradient from left to right goes across my devices. Since upgrading to Synapse 4, the way the wave travels is no longer smooth. I can visibly see the colours stepping from one shade to another as the gradient moves across the devices. The effect this produces is not nearly as pleasing as it looked when the gradient was smooth. I switched back to Synapse 3 and the problem is not there. Unfortunately it looks like the Wolverine v3 Pro isn’t compatible with Synapse 3 or I would stick with that. I don’t really understand how razer have managed to ruin this effect, but I’m wondering if anyone has the same experience or if we can expect a fix.

My name is Luís Augusto, my country is Brazil, my old number is , my new number is and my Razer ID is..., my registered Gmail is , my date of birth is, my country is Brazil

so for 3 months Ive been having my PC freezing and didn't know what it was I didn't everything till I found out Razer Synapse has been the cause. If you have problems and don't know what it is uninstall anything razer and it will helpm 

Razer Winter Specials: Enjoy €15 off all orders over €99, plus an exclusive gift when you spend €150 or more - whenever I try to buy razer huntsman v3 tkl 8khz - 15 eur off discount code doesnt apply to my cart. But in promos its stated “off all orders over 99” so im confused. 

I just upgraded from Synapse 3 to 4 and when I went to play my game, the keys were no longer bound the way I had them.  I did some research and was told  I had to import my synapse 3 profile (why wouldn’t this be automatic????).  So I got the instructions for importing and tried it and the end resut was the error message I pasted below.  So my question is, How do i import my synapse 3 profile?  I did some research here and found a thread on here wherein the user was told to load the profile manually via the controller portion of the software.  I tried that but when I opened up the file location, there was nothing there.  Help!  It took me a lot of time to get my controller setup and I’d really rather not do that again.  

I was playing Rainbow Six Siege with the mouse and I felt it was a bit jittery, the aim I mean so I went and checked the Razer Synapse App to see the polling rate, it was set to 1000hz so I went ahead and tried to check it online, whilst on 1000hz set in synapse, on the browser or even the razer polling rate test it was reading 125hz max. If I set in synapse to 8000hz, only then the razer app for polling rate was reading 1000hz, something is wrong with it. Note: I had a pulsefire haste 2 from hyperx before, it could also go up to 8000hz polling rate but I never got wrong readings on that. Something feels off on this one, the aim is jittery, I am afraid the mice got a mismatch on polling rate values.I tried changing the USB port, updated firmware, everything. I don’t know what to do anymore

Where can i get a placement? I’ve looked everywhere and can’t find one. My current mic doesn’t work.

My order is being held in Memphis and its being delayed. The tracking information says they have insufficient shipping details. I guess its an issue with customs. I saw on the website that shipping to the US would likely be delayed. Is there anything I can do to expedite this process or is it all on razer to do something?

Hi. I’ve just purchased for ps5 and plugged into controller but it’s not working.? Any ideas ? 

Since the new year my razer naga pro has stopped working, but this issue seems to only be software related. I’ve tried multiple different things to remedy this and nothing seems to work.  Anytime I install synapse the mouse completely ceases to function. If I fully uninstall all razer software the mouse works as it did originally. Its beyond frustrating trying to pinpoint what is causing this. Also extremely disappointed that I can’t even open a support ticket without warranty. Pretty absurd practice to not offer any kind of support, especially since its rather obvious that this issue is software related and not the hardware itself.Things I’ve triedReinstalling SynapseUpdating mouses firmwareUsing the mouse on another device (works fine on my laptop)Uninstalling the associated drivers Please let me know if you have any ideas.

I purchased the Razer V3pro on November 30th, 2025, BRAND NEW (just to make sure I clarify that). The mouse is great WHEN it is working. I’ve been intermittently experiencing these issues since the first few days of use.  I thought it could be interference issues, so I:1.) moved the wireless dongle2.) changed the usb port being used by the mouse3.) changed the port I use for my wireless headset’s dongle4.) use my wireless headset in WIRED MODEWhen this didn’t work I:5.) installed and updated drivers through synapseNOTHING WORKED…AND I’m STILL having issues. The mouse will just turn off randomly for 3-10 seconds and then cut back in and the light will blink a few times or it starts lagging, stuttering and just completely becomes UNUSABLE. At this point I have 13 more days to return this and I hate returning products but this is unreal. Should I just return it and go back to FinalMouse, like this is so unacceptable. PLEASE HELP.

As the title suggests I want to replace my mouse’s side panel as its reliability has declined, is this a service you can provide?

So I broke my wireless dongle for my Viper Ultimate and want to know if the Hyperspeed Replacment Dongle is compatible with my Viper Ultimate?

Hello my birthday promo code doesn’t work. (I think its because I used it in another session but didn’t finish the purchase there - is there any solution to this)thank you

Meu nome é Luís Augusto meu país é Brasil meu antigo numero é o meu novo numero é  

Hi,I’m currently having a problem with my Razer Blackshark v2, where the sound is uneven, the right side is clearly louder than the left side when it is plugged in using the soundcard, i even try went for the sound settings and set the level to balance to no avail. It is normal when i use the jack 3.5 though, but then no synapse settings for me 😅. Please can someone help me.

My Razer Seiren V3 Chroma’s lighting stopped working. After my laptop restarted last week, the lights never turned back on. The microphone itself works perfectly fine, but there are no longer any visual indicators. For example, the light doesn’t change when I press the mute button and it doesn’t show the chroma effects I configured in my chroma studio.I’ve already tried switching USB ports, unplugging and reconnecting the microphone, and resetting Chroma Studio, but none of these have resolved the issue. I’m looking for any suggestions on what else I can try.