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So I’ve been trying to add Fortnite to Cortex since it didn't auto-install, and it gives me an error saying that I've already installed this app. please help ive tried repairing and reinstalling but nothing seems to work. i cant record my Fortnite clips

Dear Customer Support,I am contacting you because my mouse has developed several problems. It frequently registers a double-click when I click only once, and sometimes the buttons or cursor stop responding altogether.I have already updated the software and drivers to the latest version, but the problems still persist. Therefore, I believe the mouse may be defective and would like to request a replacement with a new one.Please let me know what information or documents you need to process the replacement.

Hi Razer, I’ve strolled the entire internet for a replacement battery to replace my RC30-0367 battery in my Razer Blade 15 2021 model, sadly without success. Can you please help me get a replacement battery ASAP? I need to get back to work and have already waited 4 days as I had ordered the RC30-0248 model thinking that would fit… Kind regards,J

Hi everyone,I'm having two issues with my Razer setup and hoping someone here can help:1. Persistent firmware update notification:Whenever I pair my Razer BlackWidow V4 Pro Low Profile TKL and my DeathAdder V3 Pro together using the multi-device pairing feature (both devices on one HyperSpeed dongle), a firmware update notification keeps popping up and won't go away.2. W key randomly stops registering while gaming:In this setup, the W key (held down) also randomly stops responding while gaming and the input just cuts out. It happens irregularly and without any obvious trigger.Important detail: Both issues ONLY happen with multi-device pairing. As soon as I connect each device through its own USB dongle instead, the notification disappears and everything works fine.My setup:- Keyboard: Razer BlackWidow V4 Pro Low Profile TKL- Mouse: Razer DeathAdder V3 ProHas anyone else run into this with multi-device pairing? Is there a fix, or is this a known bug?Thanks in advance!

I'm looking to upgrade my gaming mouse and would appreciate some recommendations from the Razer community.I run a gaming website called TomodachiLifeROM, where I test Nintendo 3DS games, write guides, and spend a lot of time gaming and creating content. I'm looking for a Razer mouse that's comfortable for long sessions and offers excellent precision.I'd like to know:Which Razer mouse would you recommend for gaming and everyday use? Is the Razer DeathAdder or Razer Viper a better choice for long gaming sessions? How reliable is Razer Synapse for customizing DPI and button profiles? Which model offers the best value for someone who games and creates content regularly?I'd really appreciate hearing about your real-world experience with Razer mice. Thanks in advance!

I tried all the method suggested by google AI but to no avail. My laptop can detect my Nommo V2X, but my PC can’t. But my PC can detect it via bluetooth. I reinstalled, repair synapse 4 but still can’t work. It can detect my Ornata Chroma and Deathadder Elite, just not my nommo v2x. Any help?

  Hi,I own a Razer Blade 15 Advanced Model (2018) and have been experiencing a "Secure Boot Violation" BIOS error after a recent update.I attempted the USB recovery method suggested on the forums, but the folder referenced in the instructions does not exist on my system.While troubleshooting, I accidentally selected the OS Recovery option, which restored the laptop to its factory settings. To boot into Windows, I had to disable Secure Boot in the BIOS.The system is now running an older version of Windows, and I am unable to install some applications because they require a newer Windows version. Additionally, Windows Update is not allowing me to upgrade to the latest version.I suspect the Secure Boot violation issue may be preventing the Windows update from completing successfully.Could you please help me resolve the Secure Boot error and update my system to the latest version of Windows?Thank you. 

When I tried to register my Blackshark V2 X it says that it's already registered even though I just bought it. Anyway I could fix it?

i just  got my  new razor black sharkv3 yesterday from amazon they are wireless and have the hyperspeed but i can only use them in  bluetooth  and wired and when i do that the  mic  sounds so bad and  the sound is so bad to  and  whenj  i use the hyper speed i  cant hear  or  use my mic  

Current button assignments:Mouse Button 4 → Ctrl + VMouse Button 5 → EnterAfter using these buttons repeatedly, the Ctrl key occasionally becomes stuck, as if the Ctrl Up event is not being sent. Windows behaves as though the Ctrl key is still being held down.What I have observed:The problem does not occur immediately after resetting my mouse or recreating the Synapse profile.After using the mouse for several hours or a day, the issue gradually becomes more frequent.Pressing Mouse Button 4 and Mouse Button 5 again usually clears the stuck Ctrl state.I have already:Set the macro playback to Play Once.Adjusted macro delays (20 ms to 100 ms).Recreated the macro.Reset the mouse/profile in Synapse.My questions:Is this a known issue with Razer Synapse or the Razer Cobra?Has anyone experienced modifier keys (Ctrl, Shift, Alt) getting stuck after repeated macro usage?Is there a firmware update or workaround that permanently fixes this issue?System Information:Mouse: Razer Cobra (Wired)Software

So, I’m obviously not the first person to say this, which makes it even more infuriating, but Synapse 4 is the worst experience I’ve ever had with a software in my life. I don’t understand how a supposed “upgrade” to Synapse 3 is STILL a broken and buggy mess this long after it’s been launched, when Synapse 3 worked perfectly fine. If I could, I’d just stay with Synapse 3 indefinitely, but of course, Razer is forcing everyone to switch over within the next few months. I’ll just start with the main minor inconvenience I’ve dealt with: Synapse 4 takes absolutely forever to start up. So instead of seeing the custom profile that’s stored in my keyboards’ onboard memory, I see the generic ugly solid orange, green etc., until I fully log in and wait 10-15 seconds. This isn’t the end of the world, but definitely an annoyance, because with Synapse 3, it was pretty much instant and even started up when I was still on my computer’s log-in screen. What is even the point of having the onboard memo

Hello Razer Support Team,I am contacting you regarding an issue with my Razer V2 Pro White mouse that I purchased in December 2024 from Amazon.The scroll wheel is not working properly. While scrolling down, the mouse sometimes registers an unexpected scroll in the opposite direction and moves up. This happens frequently and affects my normal use, especially during gaming and everyday computer tasks.I purchased two Razer V2 Pro White mice, and unfortunately both devices have the same issue. This makes me believe that it may be related to the model or a possible manufacturing issue.I live in Tunisia, and returning the products to Amazon is very difficult for me. I would appreciate your assistance with a warranty solution or any troubleshooting steps you recommend. Please let me know if a repair, replacement, or another solution is available.Product information:    ●    Model: Razer V2 Pro White    ●    Purchase date: December 2024    ●    Place of purchase: Amazon    ●    Country: Tunisi

I just bought Razer Hammerhead V3 HyperSpeed headphones, but when I connect them, the app shows the error "Unable to find device." Can you tell me if there's a way to fix this?• I reinstalled the app• I rebooted the phone

Hi there. I just received my BlackShark V3 headset for Xbox, but the dongle doesn't light up when I plug it into my Xbox, so the headset won't connect.Do you have any solutions?

My razer huntsman v3 mini suddenly stopped working when I opened the razer synapse app and the usb I use for the keyboards still works I tested it on different keyboards I got this from my friend because he didn't use it anymore I believe he got the keyboard in 2025. He got the keyboard on amazon and this keyboard has been going on and off constantly.

Hi,Many keys will double type onn my Huntsman V2 Analog and also not type at all sometimes.If i open the Razeer software the keeyboard actss nnorrmal.Without it it’s all ove the place.Currrently don’t hav it installd. I’ve tried wiping the drivers with the azere synapse rmoval tool.Whats sstange is the once th e software is opn thn issue goes away.Any help would be apperciatdThanks

I allready have an ornata V3 X keyboard, basilisk V3, basilisk V3 hyperspeed and a barracuda X 2022. This last product it came in a gamming set i bought as an offer and it came without the microphone and the dongle. Is there a way i can buy this items to complete de barracuda X set and use it in it full potential?I would love to be able to do it, mostly the dongle (i think a microfone replacement would be very eay to find), but i’ll buy the two easily, original and new! The [removed by moderator] Thanks in advance.André Gomes

This driver has been trying to re-update and re-install over itself ever since it came out, every single day. It keeps failing with Install error - 0x80070103 but the update history  says it was successfully installed, each time. For some reason when it first came out two identical updates were issued, and this has been going on ever since, back in March i think. Windows says they can’t do anything because it is the driver vendors issue. Please help.

I us this controller for my ps5 on wired mode and I came back after an hour of not using it and it won’t turn on now and I’ve tried resetting the controller and the cord works fine but nothing is working. 

Getting a blank screen when laptop tries to load windows after selecting DGPU only mode in BIOS.Works fine if I select DGPU through Nvidia control panel but I’m tired of the occasional screen freezing when it switches from IGPU to DGPU and vice versaRazer Blade 14 2025 5070 all drivers up to date.Reinstalled drivers with DDUAny suggestions? 

Mouse: Razer Basilisk V3 Pro 35KIssue: Bluetooth stopped appearing on Windows and phone, despite working wired and via HyperSpeedSymptoms: Slow blue breathing light, profile button would not enter pairing modeWhat fixed it:Held:Left clickRight clickScroll wheel clickAll three side buttonsProfile buttonMouse entered Bluetooth pairing mode and became discoverable again. The usual left/right/middle click reset method reported for other Razer mice did not work; this combination did.(I speculate this mouse is just handsy-r lol) It's worth noting this happened after installing Synapse 4 and updating firmware and troubleshooting, Bluetooth became stuck and this method recovered it. Hope this helps, peace.   

No, i don’t want to use Macros.No, i don’t want RGB.Even the default binds don’t work anymore after closing the Synapse 4 program.No, i never used Synapse 3 before.I’m on a PC with a new fresh Windows Installed.

 Razer BlackShark V3 Pro – Random Audio Cut (Chat Endpoint Investigation)Issue Description Audio randomly cuts out during gameplay (mostly CS2). The headset remains powered on. There is no disconnect/reconnect sound. Windows does not show the device as disconnected. I must power cycle the headset to restore sound. Gameplay recording still captures both game and Discord audio even when I cannot hear anything from the headset. Key Observations When audio cuts out: Windows still shows the device as active. No USB disconnect event occurs. No RF disconnect sound is heard. Recorded clips still contain full game + Discord audio. ➜ This confirms the PC audio stream is still active. The issue appears more frequently when using: BlackShark V3 Pro – Chat endpoint for Discord. When switching Discord output to: BlackShark V3 Pro – Game The audio becomes: Noticeably louder More stable No random cut so far When disabling and re-enabling: THX

I recently took my laptop to IT to get the CMOS battery replaced. They pointed out that my laptop battery was puffed up and recommended replacing it. I want to purchase a battery so I can replace it myself as I rely on my laptop and cant really send it in but razor doesnt recomended buying batteries elsewhere. I cant find where to purchase a battery on the website though. The battery model number is RC30-0248.