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I can't do any transaction due to old phone number and I already lost my phone. I need to change new phone number and I don't have 2 authenticator so really headaches with this system. Help me to solve the problem please 

I received my headphones but I haven’t recieved my overwatch hello kitty skin code yet

I have my email address, but I've lost my phone number and I can't access the backup codes to change it. Please help.

I haven’t had my old email address that I used to create my Razer account for many years. I’m trying to buy a Razer product for my Huntsman Elite, but the Razer site is making it extremely difficult, you’d think it’d be the opposite. I’m a 68 yo Retired Veteran that was stationed at NAS Moffett Field CA. in the heart of Silicon Valley for 16 years. I really don’t have time to play children's games. I’ve been computing since 1983. As quickly as possible I’d like my email changed so you can send my receipt for my purchase to the proper person (ME) for record keeping purposes. You’d think that when it comes to making money, you know, the crazy human pastime, that it be much easier and less time consuming.So could someone please let me know the quickest way to accomplish this, apparently, monumental feat. TIA (Thanks in Advance) (<-something coined during the earliest days of internet computing in the early 1990’s)Thanks again!!Joe

Hi, never really used this forum before so i’m unsure if this is the proper place, but i have lost complete access to the email attached to this account but am still logged in on the app, i was wondering if there was any way to change it to my new one somehow? Thanks

I’ve made an order during a guest session on my phone, since I never had a razer account. When I check my email to see to check my order status, it gives me an error no matter I try it as guest or with account , I wouldn’t think much of it since i gave both email and number. How can I see my order status since I already paid for the product?

windows 11 computer RZ09-02888E92secure boot signature not detected but  boots when I disable secure boot. How can I fix this?

Hello,I have been experiencing a recurring issue with my Mouse Dock Pro. Every time I start or restart my computer, the dock is not recognized and appears disconnected. The only way to make it work is to physically unplug the USB cable from the computer and reconnect it. Once reconnected, the dock is detected under USB devices and works normally.My setup: Windows 11 Home Razer Basilisk V3 Pro 35K Razer Synapse 4 All drivers and firmware updated to the latest versions This behavior occurs consistently on every boot and is quite frustrating, as it requires me to manually reconnect the device each time.Could you please assist me in resolving this issue?Thank you in advance for your support.P.S.: I have attached a screenshot from Device Manager showing the situation after startup. Reconnecting the dock temporarily fixes the problem. Please note that I have also formatted the system, but the issue still persists.  

The bugs I do still have, sometimes the PC reboots or cold boot lead to chroma studio don't open correctly and they stuck on green color (yeah I've reinstalled trillion times and never got fixed) and also one is interesting, if you put the PC on power saving and use the feature everything turn off when monitors do, sometimes keyboard (cynosa V2) never light up again, replug is the only fix, sometimes RGB effects feels laggy, to fix this you need to open chroma studio and reselect your own profile (cloud) to fix this.None of those things I had on synapse 3, literally, none. 

3 million Razer Silver and 10 game keys are up for grabs. Download Razer Cortex on PC and use my invitation code b9d561560e7b for more entry tickets. Don't miss out! https://deals.razer.com/share-and-win/b9d561560e7b?id=47share and win extra points

I'd like to thank Razer.sushi.boi for all his help. He was very patient and understanding. He helped me with all the issues 10/10!

I formatted my PC a few minutes ago and wanted to install Razer Synapse, but when I try to open it, I get an error (RazerSynapseInstaller.err). Inside the folder, it says (Failed to write installer file (Permission denied)).I’m running Windows 11 and have already disabled the firewall and antivirus, but it still isn’t working.I look forward to a reply.

Hi Razer team and community,I'm experiencing constant audio crackling and volume instability on my BlackShark V2 Pro whenever THX Spatial Audio is enabled in Synapse 4. The moment I disable THX (switch to Stereo), audio returns to perfect quality immediately. This is 100% reproducible every time.**Setup:**- Headset: Razer BlackShark V2 Pro- Software: Razer Synapse 4 (latest version)- OS: Windows 11 (fully updated)- Audio format: 16-bit, 48000 Hz (DVD Quality)- Connection: USB dongle, direct to motherboard (no hub)**Symptoms:**- Constant crackling/popping sound when THX Spatial is enabled- Volume fluctuates up and down unpredictably- Affects all audio sources (games, browser, music — not app-specific)- Disabling THX Spatial immediately resolves the issue- Stereo mode works flawlessly — hardware is not the problem**What I've already tried (none resolved it):**1. Disabled exclusive mode on the playback device (Advanced tab → unchecked both boxes)2. Set Windows Communications tab to "Do no

this is my code 9283d78d16fc

Here’s my invite code: 00fdfe60a274. Redeem this for 10 tickets and feel free to post yours below. Cheers! 

I am writing to report a serious issue regarding counterfeit Razer products being sold on the online retailer eMAG.hu. I recently purchased a product advertised as authentic, but upon receiving and unboxing it, I discovered it is not a genuine Razer product.Product Name: Razer Orochi V2 Wireless Gaming Mouse Product Link: https://www.emag.hu/razer-orochi-v2-vezetek-nelkuli-gaming-eger-18k-dpi-ultra-konnyu-2-4-ghz-bluetooth-fekete-rz01-03730100-r3g1/pd/DD8YJKMBM/The following issues were identified with the product:Inferior materials and components: The materials and components (e.g., the switches) used in this product are of significantly lower quality compared to an authentic Razer product. Non-genuine adapter: The adapter provided in the package is not the same as the official adapter included with authentic Razer products. Software incompatibility: The product is not recognized by Razer’s official software. Unregistered serial number: The serial number provided on the product is not

My Razer Hammerhead TWS Pro right side bud is not working out of the box. No response to gestures, no sound. nothing. Left side works well. Right side seems dead out of the box. I bought this online from Japan. I know it’s a 6 year old brand but to get a faulty Razer out of the box is disappointing. Is there a solution to this?

Crazy to think I can spend 140 bucks on a nice mouse only to have a scroll wheel issue which is important in a lot of games, frustrating. and sending it back will mean ill be mouse less. Also insane that you keep selling this mouse when you know you have this problem for the amount thats being paid 

I was given this razer wireless headset as a gift after the 1st month things went great but as soon as January hit it started breaking audio went buggy it would power its self off after an ear bleeding sound mid game on 87% battery i contacted the support team to hear that its natural wear and tear after 3-4 months of use do not buy the wireless head set there here to just scam you and lie about there own products warranty 

Just recently got Viper V4 Pro. Seen people talk about this on reddit and hope if anybody could shed some light on the matter. The LOD feels high for me on Viper V4 Pro when using low LOD settings, especially in comparison to Viper V3 Pro. I am able to perform tracking motions by hovering the mouse above my pad without the skates touching. Never tested the mouse with stock/base FW. Saw there was a FW update on launch and figure it had to do with their web based synapse, so just performed the FW update right away. Also I think there’s a distinct jitter timing at 8khz when performing swipe test on MouseTester that’s not present on Viper V3 Pro on 8khz. Wonder if anybody could possible educate me on the matter as well. Thank You for taking the time to read this post. Hope you all have a wonderful one 

So I am currently searching for help, have a Barracuda X 2.4, wireless headset with a usb c dongle, connects just fine and pairs immediately every time I plug it in or turn my pc on, however recently started disconnecting and saying pairing at random times, when I unplug my dongle and reconnect it it immediately pairs back to the pc (sometimes with lower audio than before making it hard to hear), but when I'm mid game it makes it a pain trying to listen for footstep or gun audio and suddenly losing it. Doesn't show on synapse, and cant find a way to check if it needs an update, if anyone has information that can help please reply or contact me via discord @apollomocha

Hey,I have a Naga V2 Pro and a Blackwidow V4 Low Profile. Which 2.4ghz dongle do I have to buy to pair both devices with one dongle? Beste regards,Sebastian

It's not the same key. In the above I had the r and f key randomly appear. r just after keyboard and f after spam. (and just in that sentence I had the a key randomly appear). I used to have another Razer keyboard before this. The hybrid (r key inserted here I just backspaced) membrane/mechanical keyboard. IT started to fail so I decided to replace with full mechanical keyboard omegle. But I'm getting letters, numbers and characters randomly appear when I'm typing. It's getting old. I've not done any macros. I've never used a macro on a keyboard mouse in my life. What is going on? (It's driving me bonkers. The keyboard is physically great to type on, but the drivers are god-awful).