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I my razer viper ultimate is nog charging beyond 4%. I have cleaned everthing around the dock and the mouse and still nog charging beyond 4%. But i can use the mouse multiple hours/days on this. Anything that can fix this so the red flikkering light goes away?Kay

Hello Razer!I'd like to make a comment and a suggestion. I'm a huge Kuromi fan and I'd really love to buy the Kuromi gaming chair and headset. But I live in Switzerland, and I find it a shame that I can't order from them. Is it possible to make it possible to order from your website for Switzerland someday?

its ok on phone but if i connect it to pc its very muffled and silent bass is non existent i am using the splitter cable it came along with it 

My Naga Pro scroll wheel has a mind of its own. it use to jump or not spin, but now its just scrolls all the way up or down after some usage. i have tested this on a windows machine and a mac, bluetooth and 2.4, compressed air, and hard scrolling. Am i SOL’d or is there a solution (manual fix) that is out there that i have not found yet? at this point i’m pretty sure its a hardware issue. 

Hey guys, so my problem is that i bought a license for THX spatial audio in january this year and just yesterday everything was fine but when i booted up my pc today it told me to activate  a license again as if I never bought it. It wont even let me log into my account on the app so now I have no clue how to get it back. Anyone help?

Hey Razer Insiders,Hope everyone's having an amazing gaming week! Today, I wanted to kick off a discussion that's all about leveling up our gameplay. Whether you're a seasoned pro or just starting your gaming journey, we can always learn something new from each other.[Share Your Best Gaming Tip or Trick]I'll start: I recently discovered that fine-tuning the sensitivity settings on my Razer DeathAdder Elite mouse has significantly improved my precision in FPS games. It's amazing how a small adjustment can make a big difference!Now, I'm curious to hear from the community. What's your go-to gaming tip or trick that has helped you dominate in your favorite games? It could be related to Razer peripherals, in-game strategies, or even general gaming advice.[Razer Gear Spotlight]If your tip involves a specific Razer peripheral, give it a shout-out! Let's share the love for our favorite gaming gear.[Encourage Discussions]Feel free to respond to others' tips with your thoughts or ask questions.

I recently bought and registered my BlackShark V3 X HyperSpeed headset but I still didn’t receive an email with my activation code for the 7.1 surround sound feature. It’s been more than a week since I registered the product and I also made sure to check my spam/junk folder but it’s not there. When I try to obtain a “new” activation code it says that my “Razer device is not eligible to receive a 7.1 Surround Sound activation code” though it should be. Any help would be appreciated 

I have a razer kraken . I scratched off the activation code to get the item registered on my account and downloaded the 7.1 Surround Sound program. It prompted me to log in and I did, but than nothing pops up. I go to the bottom right of the task bar to check the program, it says it is on, but when I click on it nothing happens but a small window above it to directs to me a website that is my account. I have uninstalled and reinstalled the program multiple times now with nothing changing. I have ran it in admin mode and it still wont let me use it, I tried to run it in compatibility mode and it still wont work. My pc is a 64-bit system, so that shouldn't be an issue. In the debug I get this error over and over again. [1209/124735.207:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2) *This is a repost, I was not sure if I should have needed to posted this in Razer Support or here in Audio to receive help, first time on the forum*

My old phone number was already lost due to my phone being stolen but i still have access to my email. How can i have it updated? Please help me 😭 Badly need this to be updated. 

I want to change a phone number that I no longer use and cannot change.

I’m trying to Install Linux on my new laptop (specifically Fedora)  The Os should work with Secure boot but Every time I try I get a red box saying to check boot policy in bios.If I disbale Secure boot it works but then when I try and use Windows I get errors regarding pin not working due to secure boot being disabled 

I am a long time Tartarus user, I used it extensively to speed up y work as a movie sound editor. I had to stop using the Tartarus when Razer cancelled Synapse compatibility with Mac Os. Please Razer! Add the Tartarus to you compatible devices list. Many professionnels like me are waiting for you! I will make a video on how to integrate Tartarus with Pro Tools and other Daws and you will sell many! 

Hello, I recently purchased a new black shark v2 x and when I tried to register it to activate 7.1 surround sound, I received a message saying that the product has already been registered. I bought this item brand new and would appreciate your help in checking this issue and advising me on the next steps. Thank you for your support.

Hello everyone, first time razer customer here. I picked up a Tatarus V2 after seeing some people online talk about how great it works for video editing (my profession).  I got really excited about it, but was sad to see that it isn’t supported in the synapse for max preview yet. My question is: is it planned to ever be supported on synapse for Mac? Will products as old as the Tartarus be included in this new software? Or should I just return the Tartarus to Best Buy Thanks 

Has anyone recently been banned from CoD Warzone?  I recently reinstalled my Synapse application because the software wasn't working.  Almost immediately after reinstalling the software, I was banned from CoD Warzone.  When reaching out to Activision, they stated software that changed the game was detected on my computer.  There are absolutely no cheats or exploits on my PC and I find it odd that I recently reinstalled the Synapse suite for my keyboard, mouse, and mic.

Anyone travelling somewhere exotic for these holidays?

Hello Razer Team,Good day! I got the Blackshark V2 X Headset as a gift from my friend recently. I wanted to enable the 7.1 surround sound for which I needed the activation code. The problem is when I went to register the product via my Razer ID, I got the prompt saying “The product is already registered. Contact the Razer support.”My friend didn’t claim the activation code I confirmed. Please help.

I purchased a secondhand Razer Lancehead mouse. The dongle was not included with the transaction. Can I purchase a dongle, pair it and use this mouse?

My razer viper v3 pro just wont turn on, the led wont flash, or anything at all, whenever i plug it into my pc it doesn’t work either, ive had the mouse for a couple months with 0 issues, it didnt start until last night i updated windows and shut down my pc and i woke up this morning and now it just wont work at all, ive tried plugging it into a different pc with different chords including the usb-c chord that it came with and ive had no luck.  Side note: I also had this problem with the viper v2 pro where the wireless dongle wont work so i have to use it wired which is why i decided to upgrade

Hi, I read that I don't need the software to change the lights to 1 static color.But after doing some googling, I can't figure it out.Some say Fn + Ctrl + 2 works to cycle through colors, but that just cycles through my browser tabs instead.Am I doing something wrong? 

I’m here simply to advocate for Linux support. I have 3 Razer devices, headphones, keyboard and mouse and they struggle to work with Linux. Us Linux users should not have to settle for third part software like OpenRazer. While I respect their work it should not be on them to have to make these tools. We paid money for our devices, we expect support on Linux. 

Hello.I’m trying to register my Razer Kunai Chroma Triple Pack on the Razer website, and it asks for the serial number, part number, and purchase date.I chave the part number and purchase date, but I can’t find the serial number anywhere (box or fans).👉 Do these fans have a serial number? If not, what should I enter in the S/N field?Thanks!