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Hi I’m having an issue with my Razer Basilisk V3 Pro 35K. The scroll wheel middle click suddenly stopped working with normal presses. It only registers when I apply quite a bit of extra force. Is this a common issue, and is there a quick fix or should I just claim warranty/RMA?

Dear Razer Support Team,I am reaching out for technical assistance with my Razer BlackShark V3 Pro headset. The headset is experiencing a critical connectivity issue: it fails to connect or pair wirelessly via either the 2.4GHz HyperSpeed USB dongle or Bluetooth. The only way the headset currently functions or outputs audio is when it is physically connected to my PC via a wired USB cable.This headset has worked perfectly fine for about 2 years now. The issue started suddenly when the battery was dying, so I plugged the headset in via the USB wire to continue playing. While I have done this frequently in the past without any issues, this time the wireless connection completely broke after unplugging the wire and has not functioned since.When attempting to use it wirelessly, the headset will not pair with the dongle or register on Bluetooth devices, effectively rendering its wireless capabilities entirely non-functional.To resolve this, I have already thoroughly exhausted the following

I bought this mouse in June last year and it was great . But a few months ago I started consistently having an issue where I could not be touching the mouse and the cursor will still drag across my screen very slowly. It’s gotten progressively more frequent. I’ve seen some suggestions here and there that mentioned blowing on or cleaning the sensor which I’ve done a few times now but the problem persists. Have also thought about trying to do a RMA but I’ve read so many nightmare stories about the razer’s rma process.

SummaryThe main RazerAppEngine.exe process (the one without --type=) starts leaking GDI objects about 40 minutes after launch, at a steady ~70 objects/minute, until it hits the default per-process limit of 10,000. While the leak is active, the whole Windows UI stutters: taskbar, window dragging, app rendering. The input-language hotkey (Alt+Shift) also becomes unreliable. Restarting RazerAppEngine immediately resets the count and the symptoms disappear. Measured over 3 days with per-minute logging plus an ETW kernel trace.EnvironmentWindows 11 26H2, build 26300.9550 NVIDIA RTX 5080, driver 32.0.16.1714; two monitors (240 Hz + 60 Hz) Razer Synapse 4.0.827.114, autostart (--url-params=apps=synapse --launch-force-hidden=synapse --autoStart=1), 10 RazerAppEngine processes Only Razer device connected: BlackShark V2 Pro (USB)Measurements (per-minute log, main RazerAppEngine process)After start: 39–82 GDI objects, stable. USER objects stable at ~170. Private memory stable at 160–300 MB, so th

Hello, I have a Razer Barracuda X Chroma and I need a replacement Dongle. How can I get one?

I was using a viper 8k the other day when clicking on the scroll wheel to ping items in game stopped working. I assumed maybe it was just getting old and had a mechanical issue, but when I started synapse software (beta) it started working again normally. I didn’t think much of it, but a few days later, using a deathadder v3 wired on the same pc, the same issue happened and was fixed by opening synapse (beta). It also happened with a viper v2 pro (on that same pc). I was going to chalk it up to synapse beta, but I just had this happen on a deathadder v2 pro on a different pc with regular non-beta synapse where the scroll wheel would not click until opening synapse. All of these mice have the latest firmware and synapse/synapse beta are always updated. Seems connected to the synapse software, which I usually only run when I need to change some configuration. Is there some kind of fix for this other than to open synapse when it occurs (and/or remap the button, and/or reset to default). 

Just purchased the Razer Naga V2 hyperspeed and the scroll wheel is way too sensitive, I will not touch it or barely touch it will the side of my finger and it will switch weapons in Outer worlds 2 and overwatch. Some times I can be just walking around not touching the scroll wheel at all and it will suddenly start to switch weapons.  there is a scolling sensitvity in the synapse app for the Pro version from what I can find on google but not the cheapo version that I have.  Please Help, I have taken to unbinding the scroll wheel in all the games I have been playing it is that bad. I am almost thinking of sending it back I have had it for maybe 48 hours and it is driving me insane. I have had a ton of different naga’s over the years and this is the first time I have ever had this issue.

Charged my mouse came back 2 hours later and it just died i guess🤷‍♂️no led wont charge doesnt work when connected to the pc directly either what can i do?

hi, i only have 1 backup code left and i dont know which one is it and i want to generate new.backup code.what should i do?.I tried submitting a ticket but I couldn't do it ,it is just showing loading… . please help 

Every once in awhile my mouse will randomly stop working and it’s because Synapse has turned my mouse to save power after 0 minutes of idle time. It will go idle while I’m actively moving the mouse because of this. When this happens I have to continuously plug my mouse in and out of my pc to hopefully get a long enough window to manually change the setting myself before the mouse turns back off. If it turns back off I’m unable to change the mouse’s settings as the window for my mouse disappears. I’ve looked into it online and haven’t found similar issues happening to others.if anyone could tell me why this is happening that’d be great

I have noticed that there is a significant bug with Razer Synapse that is causing disconnection issues galore. Occasionally, Razer Synapse will start and set wireless power saving all the way to the left (which should be 1), but it actually shows “0” on the slider, which is causing my mouse to connect for about 1 second and then disconnect and turn off and then cycle that process every 10-15 seconds. Please fix this bug!!!

After a power outage, the speaker is no longer recognized by Windows. Previously, I would perform the "power drain" suggested in the troubleshooting steps for this issue and it would work, but this time it isn't working at all. I need some help with this problem—thanks.

As same as other users, I am experiencing the firmware issue with my Razer Huntsman V3 HE (TKL).The keyboard stops responding randomly. No key presses register, and absolutely no inputs are sent to my PC. However, the RGB backlighting remains lighted, so it is still receiving power with no input.Here is what I have already tried to troubleshoot the problem, but unfortunately, none of them realy resolved it:Reconnected the USB cable directly to the USB ports(It would fix it for a few moments)Firmware Version 1.2.0.0

I have had my Leviathan V2 Pro for awhile and occasionally had an issue where the source couldn’t be changed from USB to Bluetooth/vice versa but hard resetting, unplugging cables, holding power button to drain the battery would work after a few attempts but I have just tried that no less than 30 times and I still can’t change source/connect to my PC. I have tried different cables and everything; no go. I need help figuring out how to get this thing back to functioning.

Hi everyone,After about five days of using my Razer Viper V4 Pro, the left mouse button started feeling loose. I don’t even have to click it — simply resting my finger on the button can make it produce a strange little popping sound. It feels as if the button shifts slightly before the actual click, which is uncomfortable and especially distracting when playing CS2.Sometimes, clicking several times or pressing the button more firmly makes the popping go away temporarily, but it eventually comes back. It seems to depend on how I press the button.Has anyone else experienced this? Is there a fix, or should I return the mouse? It’s only a week old, so this is pretty disappointing.Thanks!

I ordered the new Razer Naga V3 Pro, and it showed up yesterday.I was disheartened to see that it's not recognized in the Razer Synapse for Mac software (Version 4.0. [removed by moderator] ).So I decided to use a technique that I've used with previous Razer mice that have onboard memory.I'm posting this here on the chance that it helps some of you.The only major downside is that you need access to a Windows machine that can run the current Razer Synapse software. Luckily, I have an old laptop that works great for this.Connect the Razer Naga V3 Pro to the Windows machine.Install/open the Synapse software on that Windows machine.Use Synapse to configure all of the mouse buttons, scroll wheel & tracking options.These settings will automatically be saved to the onboard memory of the Razer Naga V3 Pro.Connect the mouse to your Mac and all of your settings should be present and functioning natively.A bonus discovery that I made yesterday: I have discovered that you can use the Windows k

Hello, while pairing my new v4 pro controller, after a reboot I’m seeing a solid pink light. Is that a normal behavior? Because I’ve tried resetting but nothing works. Controller works fine though. Thanks

I have recently misplaced my headset dongle and I am looking into how I can get a replacement. 

Hello Razer Support, I own a Razer Blade 14 (2017) and I am looking for an original replacement battery. Could you please confirm whether an original battery is still available for this model and whether you can ship it to Algeria? My laptop serial number is: [removed by moderator] . Thank you for your assistance. Best regards

I lost my phone so now I want to change my mobile number in my id

Hi everyone,I'm experiencing a very strange issue with my Razer Monitor Stand Chroma (RC21-0232), and it appears to have started after a recent Synapse/Chroma update.The important thing is that I have now completely reinstalled Windows 11 from scratch, so this is a completely clean installation with no previous Razer configuration or leftover software.The problemWhen the computer starts, the entire LED strip works perfectly.If I disconnect and reconnect the Monitor Stand while Synapse/Chroma is not running, 100% of the LEDs work correctly.The physical Chroma button also works correctly and cycles through the built-in lighting effects with the entire LED strip illuminated.However, as soon as Razer Synapse/Chroma starts and takes control of the Monitor Stand, part of the LED strip turns off.It is roughly half of the strip, slightly less.The affected section is always the same.For example:Static → affected section is OFF Breathing → affected section is OFF Spectrum Cycling → affected sect

Purchased card today, gave as a gift. He tried to use it and it comes up invalid. HELP PLEASE!