Recently active topics

Sorry for the long title :DI just got the “Razer BlackShark V3” headset, and it was working fine on dongle. I didn’t test it on wire mode, but it was charging normally.However, after firmware update, the dongle stopped working (lightning doesn’t show at all), and I cannot connect the headset to it . It does register in windows settings though: I cannot do firmware update now, because I cannot pass the check for “Connect the headset to your PC using the usb type a to usb type c cable”, because it doesn’t register the headset for some reason.I cannot update either the firmware for “BlackShark V3” or “RazerAudioPairingUtility” - same thing happens.I think this is similar to this question, but additional problem is that the headset is not detected.I also tried different cable, but the result is the same.Also when I change modes with double clicking on the right button, sometimes it beeps twice. I don’t know why, but maybe that means something.One important thing to notice is that the heads

Has anyone here gotten their Hyperflux V2 to charge their Naga V3 Pro?  i recently just purchased both, the mouse connects fine via the Hyperflux V2 but it does not wirelessly charge it.I have tried everything so i contacted Razor Customer Support and the representative said the Naga V3 Pro is not supported by the Hyperflux V2….which is weird because if you go on the Hyperflux V2 product page it claims that the Naga V3 Pro will work with it… I also found a guy reviewing both on youtube with them both clearly working together… is anyone else have trouble with their Hyperflux V2 not charging their Naga V3 Pro? has anyone else got them to work together?   

Just got this today brand new from Razer. Took it outta the box and the right click was not working. I’ve updated the firmware, ran it on another computer without synapse installed, and uninstalled and reinstalled synapse. It still does not work. 

I just bought this keyboard last week. Great feel, loved the idea of upgrading to a true gaming keyboard.It randomly stops working in game and out of game. I have completely uninstalled synapse and everything that came with it. Tried going with just the keyboard on windows software, same issue no change. Reinstalled synapse and tried doing the factory reset… same issues. It looks like a lot of people are having this same issue.Unplugging it and plugging it back in fixes it until the next time.I’m playing games where a frozen keyboard means losing the battle and thusly all your hard earned gear. I’d love to keep this keyboard, I really like the feel and performance when it is working. Is there a way to rollback the firmware to a more stable version, or can we expect an update soon? I don’t have another computer to test this on. I saw that question on the other threads :)

I’ve gone through all windows and razer settings and i can’t get my audio input to go pass 1% For context it was working perfect for years, i turned my PC off by the socket for 2 weeks, mic no longer picks up even with all settings set to max. It doesn’t even pick up in synapse or on other devices.I have tried everything from installing, reinstalling software's, resetting PC, fiddling with control panel and advanced settings, literally every solution on google, AI & Reddit. any suggestions? It could just be the mic all of a sudden has died after a couple years which would be a shame.

My razer viper v3 Pro is not charging with plug with its original mouse. If with dongle its working. Now its no battery and cant use it. I really love the mouse. Is there any fix?

Hello, i bought the headset razer blackshark and i dont know why when i plug the dongle in the pc it does light up a little bit but after a second it  turns off

Hello, I had my Blackshark V2 Pro for 4 years and the ear cushions have been wanting to come out for some time now. I am looking to replace them, but I do not seem them under “Replacement Parts”. https://www.razer.com/shop/replacement-parts/replacement-parts-audio Where can I purchase new ear cushions? I am not looking to purchase new headphones.   

I have always used my mouse in wireless mode with the dock. Recently, whenever the usb was pluuged into the dock or the computer, I would consistently get the windows device disconnecting and reconnecting sound effect. I have tried various different things and it seems to be the USB dongle that is causing the issue. Is there any way to get an OEM replacement or have the parts been phased out?

Hi, I have a Razer BlackShark V3 X HyperSpeed, model RZ04-054201. I lost the original HyperSpeed USB dongle. The replacement dongle for this model is not available on the Razer EU store. Is it possible to purchase a compatible replacement dongle from Razer? I live in Finland.

Hey , I have lost the dongle for my blackshark v2 pro 2022 model , Razer doesn’t sell the dongle replacement part, was wondering if someone can order it. Will be really helpful when I get help in this matter as the dongle was lost when I was moving into a different home. BR.

Dear Razer Support Team,I am contacting you regarding an issue with my Razer Kiyo V2 X webcam S/N: 632538K01400832. The camera has suddenly stopped functioning properly on both Windows, I have tested in 3 different computers with Synapse and Windows camera app. The firmware is updated to the latest version, and no changes have been made to my computer setup prior to this issue.The camera is detected in the system and appears in applications, but when selected, it fails to display any image and it shows a gray screen. I have tested it on multiple USB ports and different computers, but the issue persists. I have also reinstalled Razer Synapse, checked privacy settings, and ensured no conflicting applications are running, to no avail.Could you please assist in diagnosing this issue or provide guidance on next steps?  I can provide any additional details or logs required. The Camera has been used less than a year (its on warranty).Thank you for your support.Best regards,BGC.

My Tartus v2 wont let me use my custom key maps after the latest update. It says I need Synapse 4 running, which it is. I tried the repair options, I also tried a clean re-install. But nothing. I use this for both work and gamming, so this really has me in a bind as it was apart of my workflow. Any help would be appreciated. Im on windows 10 but with the most updated security features.

Hi everyone,I'm experiencing a very strange issue with my Razer Monitor Stand Chroma (RC21-0232), and it appears to have started after a recent Synapse/Chroma update.The important thing is that I have now completely reinstalled Windows 11 from scratch, so this is a completely clean installation with no previous Razer configuration or leftover software.The problemWhen the computer starts, the entire LED strip works perfectly.If I disconnect and reconnect the Monitor Stand while Synapse/Chroma is not running, 100% of the LEDs work correctly.The physical Chroma button also works correctly and cycles through the built-in lighting effects with the entire LED strip illuminated.However, as soon as Razer Synapse/Chroma starts and takes control of the Monitor Stand, part of the LED strip turns off.It is roughly half of the strip, slightly less.The affected section is always the same.For example:Static → affected section is OFF Breathing → affected section is OFF Spectrum Cycling → affected sect

my razer hammerhead 2nd gen left earbud wont charge and does not turn on

The analog thumbstick of the Razer Tartarus Pro V2 (released in September 2026) is physically rotated 90° counter-clockwise. The X-axis is up-down and the Y-axis is forward back. This is counter intuitive because you have to move your thumb left-right to go forwards and backwards. The previous version of the Tartarus Pro had the orientation correct. Most people on reddit and YT-streamers mention this as well. There is also no way to change/correct the rotation of the axis in Synapse. There definitely has to be a solution for this issue, e.g. firmware update.

Good afternoon,My Razer Viper V2 Pro mouse dongle stopped responding out of the blue. I’ve had this dongle plugged into my motherboard usb slot w/ a clear line of sight to the mouse for 3 years since purchase. I tried repairing it w/ the pairing utility, reinstalling mouse drivers, factory resetting my mouse, & tried w/ the dongle plugged into my work laptop; no luck. Updating the firmware for both my Mouse & Dongle claims the dongle is not plugged in. The mouse works perfectly fine wired. Have there been any successful resolutions to this issue? Or is this just an issue only Razer seems to have & they couldn’t care less?Edit: Some of the more recent threads about this issue seem to be being addressed, so I wouldn’t say they couldn’t care less.

Today, I received my €219 Tartarus V2 Pro 2026. First of all, I have to say that the package arrived quickly from China to Germany and was completely undamaged.Unfortunately, the product itself does not work as expected — but I’ll get to that in a moment.First, I genuinely have to ask your product and marketing management teams whether the people responsible for these decisions actually know what they are doing. How can you use essentially the same name for two different generations of a product? Why couldn’t you simply call the new product the “Tartarus V3”?The new product name overlaps far too much with that of its predecessor, which creates unnecessary confusion, especially when trying to find solutions online. Whenever I search for troubleshooting information or solutions to problems with the new model, search results, forum discussions, guides, and reported issues relating to the older Tartarus frequently appear as well. This makes it unnecessarily difficult to determine whether a

My battery dies as soon as I take it off the charger I really need a replacement and can’t afford to send it in for services is there a diy solution thanks ahead of time 

Hello!Recently my Naga V2 started having issues with the left click and the side plates, so I was looking to replace it with a Naga V2 Hyperspeed when I saw there’s a Naga V3 Pro, and I wanted to ask any users that have it what is the experience so far with itAlso, can you rebind the AI button to something else? I don’t care for AI so I’d like to know if I can change it to something differentThank you!

Hello,I’m experiencing an unusual thermal behavior on my Razer Blade 18 with the Intel Core i9-14900HX processor. While monitoring CPU temperatures using Core Temp, I noticed that Core #5 reaches 100°C, even though the laptop is idle or under minimal load. The rest of the cores remain in a much lower range (around 48–57°C).I’ve attached a screenshot showing the temperature readings for reference. This behavior is concerning because: The system is not under heavy load (no rendering or intense applications). The laptop is running Windows High Performance mode and Balanced mode in Razer Synapse. Only one core spikes to the thermal maximum (100°C), suggesting a possible thermal imbalance. Could this be due to a cooling issue, uneven heatsink contact, or a known issue with the thermal design or BIOS behavior? I would appreciate your assistance in diagnosing whether this is within expected operating conditions or if service is recommended.System Info: Razer Blade 18 (2024 model) Intel

Hello, my Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz is having issues where I lose ways for any key input at random times after the September firmware update. The lightning still works fine.When can we expect an update containing a fix for that?

I couldn’t add my new Razer Blackshark v2 X to my account, system saying it is already registred! What should I do?

I won the #MyFavoriteChairRazerStore giveaway and I provided my shipping address, phone number and email address. I’ve never won anything this big before and I don’t know what to do in the meantime or what to expect. Do I get an email about the shipping status or something? 

need a neww code for surround sound had lost it