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Hello Razer Support Team,I am experiencing a critical issue with my BlackShark V3 headset following the latest firmware update. I have been trying to resolve this for hours without success.The Problem: The headset works perfectly via Bluetooth on my phone, which confirms the hardware is functional. On PC, the dongle is detected by Windows and Razer Synapse. In Windows Sound Settings, I can see the green audio bars moving, but there is absolutely no sound reaching the headset speakers and the microphone is not picking up any voice. I am hearing unusual "beep... beep-beep... beep" sequences when turning on the headset while connected to the dongle. What I Have Already Tried: Used the Razer Pairing Utility; it says "Pairing Successful," but the issue persists. Tried standard Firmware Updater v1.3.0, but it says the device is already up to date and won't allow a re-flash. Completely reinstalled Razer Synapse and performed a clean driver wipe in Device Manager. Tested on differe

Hello guys, I’m having trouble installing my Synapse. I’ve formatted my PC today with the same ISO as before (it’s a Windows 11 LTSC) and I've updated all the drivers. I installed Synapse, but right after I log in, it starts to download a 235kb file for a few minutes and then returns a message saying "installation failed". I’ve been trying to solve this problem for hours now. What I’ve tried: https://insider.razer.com/razer-synapse-4-55/i-can-t-install-razer-synapse-87352https://insider.razer.com/razer-support-45/razer-synapse-4-installation-issue-90450https://mysupport.razer.com/app/answers/detail/a_id/5996/I’ve also tried the cleanup tool, tried to download Synapse from Chocolatey, and I even formatted the PC again, but nothing seems to work. I also tried to create some folders manually, but with no success so far. Do you have any insights for this? I would appreciate it a lot.

Hi, basically I bought “opened” product pro local dealer in my Country and somehow the package doesnt have the Dongle to connect headphones. Is there any possibility to purchase the Dongle as separate piece ? Thanks

I lost my microphone for my headset. Headset works fine just can not find the mic. Hoping that there is a replacement for it.

Chegou meu mouse novo ontem, dia 08/10/26 até então usava um deathadder essential desde 2018 e nunca tive problemas com o razer synapse antes. Coloquei o usb do mouse no pc, o mouse foi detectado só que quando fui instalar deu Falha de instalação, então desinstalei o razer synapse e instalei novamente, ou pelo menos tentei pq não saiu nem da primeira tela, agora o razer synapse nem abre, só fica em Falha de instalação e eu nem consigo configurar meu mouse.

I have a Huntsman HE magnetic keyboard (version RZ03-0592) that I purchased a few days ago that randomly stops registering key inputs.  The only fix is to unplug and replug the thing.  I tried downloading the firmware updater, but it says that the firmware is current.  Need help, otherwise I would like to request a refund as this is completely unacceptable for a gaming keyboard.

O Razer Synapse apresenta uma falha de instalação depois de  tentar instalar o 235 kb como eu faço para resolver esse problema?????

마우스장패드 as문의 드립니다.구매한지 얼마 안되어서 손목부분이 뜹니디

I want to turn off the lights of my headphones

A while ago I uploaded a profile into my naga v2 hyperspeed mouse.Now I want to change that but I can’t find how to do so in razer synapse 4. While synapse is running my new profile works.But as soon as I close synapse, it reverts to my old key bindings. Any help would be appreciated.

Hi, can't figure out how to add delays between actions in Phased Macros.I also couldn't find a way to assign an existing macro to a phase.Am I missing something, or are these features currently not supported?Thanks!

Looked on here for help, ran the firmware updater, tried different ports, different cable, nothing seems to want to work. The mouse is just stuck in the charging stance at 52%, the mouse is possibly 2 maybe 3 months old and never had this problem before. 

Need an escalation for an open email ticket. My new Mouse Dock V2 Pro shows in Synapse 4, but Windows 11 permanently says "driver is unavailable." It won't connect to any device. I'm trying to connect my basilisk v4 pro and cobra pro but neither will connect. Both mice work with the mouse dock pro v1.​Troubleshooting:-bought replacement mouse dock v2 pro -tried different USB cables -Ensured no other dongles are connected or competing • Clean Synapse wipe (deleted hidden ProgramData folders)• Disabled Core Isolation/Memory Integrity• Direct motherboard I/O connection (MSI MEG Z890 ACE)• Forced manual .inf install in Device Manager (Windows rejects it)​Since there's no standalone firmware updater for the V2 Pro yet, I can't hard reset it. Is this a known Synapse 4 / Windows 11 driver bug? I also ordered a replacement mouse dock v2 pro and the replacement does not work either. I just tried. Will not connect to any device at all. The original mouse dock connects to anything compatible that

Razer Naga V2 Pro Firmware Update Bricks the DeviceI was on firmware version v1.3.0.0.Tried updating to:v2.61.01_r1 v3.00.00_r1In both cases, once the update reaches 99%, the mouse does not turn on again (getting an error that says the mouse is not connected). After this, Windows does not register the mouse at all any more. I have tried this on multiple machines.I had to hard reset back to v1.3.0.0 (using left + right + middle mouse buttons together) to even get Windows to recognise that a device is input and using the v1.3.0.0 firmware to update.I know the v3.00.00_r1 firmware update is only a few days old but the issue persists. Please fix this.

Basilisk v4 pro won’t pair with mouse dock v2 pro.  I can pair my basilisk v3 pro with no problems.Cheers!

For mobile devices, when you are connected to office, we keep our mobile devices like mouse and keyboard. Only when going to meeting room will we use the mouse. But seldom will we check the battery status and for full day meetting, the mouse may not last if battery level is under 10%. Was having an intensive meeting week and this somehow disrupted my meeting presentation.This mouse device disappear when not switched on. So I may not be able to check the battery status at my cubicle even if the mouse is switched off.As this mouse is only used for this laptop, it will be great to:track the switched off mouse “last battery level” to prepare for the next meeting where required. Currently it is only shown with mouse is switched on. Warn with a custom battery level on the Razer icon if any of the devices is below e.g. 30%. The color of razer icon can change to orange OR red!!! This will be a subtle feature.    

Por favor, posso solicitar um novo código ou redefinir minha autenticação em duas etapas? Por favor, me ajude. 1. bitMaximumRedheaven592 2. fernandoqueirozsantos9@gmail.com  3. 14/08/2008 4. Fernando Queiroz Santos  5. 75 9912749246. Brasil

Hi,The HyperSpeed dongle of my Viper V2 Pro stopped working. I tried different USB ports and another PC, and nothing happens. The mouse still works fine wired, so it's just the dongle.I bought the mouse on Amazon.nl on 30 October 2023 and I still have the invoice. I'm in the Netherlands. Could you check if you have a replacement dongle in stock for my region? Thanks.

I have a Razer Tartarus V2 and I have been using the keymapping feature of Razer Synapse for quite some time now. However due to the recent updates to Synapse 4, it no longer works. I am given the message “mappings require razer synapse” and hence no longer works.Edit: Upon further tinkering, it seems as if its just the D-Pad that just doesn’t work anymore? 

Hello, the USB converter of my existing blackshark model headset is lost. Where or how can I get this converter or can I get it back?

Similar to many other users, I am experiencing the firmware issue with my Razer Huntsman V3 HE Magnetic Tenkeyless 8KHZ.The keyboard stops responding randomly. No key presses register, and absolutely no inputs are sent to my PC. However, the RGB backlighting remains lighted, so it is still receiving power with no input.Here is what I have already tried to troubleshoot the problem, but unfortunately, none of them resolved it:Reconnected the USB cable directly to the USB ports (fixes temporarily, but eventually disconnects again at random times) Reinstalled Razer Synapse 4/Not having it installed Performed a hardware factory reset on the keyboard.

I purchased a headset labeled as "new" two days ago from Komputronik, a well-known electronics retailer in Poland. I received the product yesterday. After fully charging the headset using the original cable provided in the box, I connected it via Bluetooth and via the included USB dongle. The headset paired successfully and plays audio without issues.However, none of the Razer applications – including the Razer Audio mobile app, Razer Synapse, the Barracuda Firmware Updater, or the Pairing Utility – detect the device at all. The same issue occurs both on my desktop PC and my laptop. I also tried plugging the dongle directly into the device, with no success.Additionally, in Windows Device Manager, the headset appears only as "USBAudio1.0", which seems generic and not Razer-specific.So far, I have tried the following troubleshooting steps: Reinstalled Razer Synapse. Uninstalled and updated the driver manually via Device Manager. Tried different USB ports on multiple devices. Tested

I’ve had the Basilisk V3 Pro mouse for three years and recently got the Firefly V2Pro mat.  Mouse is working great normally but when using with the mat it has tracking issues.  Mouse cursor momentarily doesn’t respond when clicking a link on a site or when clicking a file in Windows, usually requiring a second click.  Mouse is set up wirelessly to the mouse dock pro. 

I completed my profile over 24 hours ago and still have not received the promo code in my e-mail for the $20 off. I see a lot of other threads about this and support sending the code. Can someone help me?

hi i need help por install razer synapse 4 before login he crash in dowload 0 a 235 kb i need help for dowload pls I installed all the apps updated version widows everything but it doesn't resolve