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Hello Razer Support,I’m experiencing repeated instability and application crashes that appear to be linked to Razer background services.System context:Windows 11 High-performance gaming PC (RTX 3060 Ti GPU) Games affected: Battlefield / RedSec (DX12)Issue description:While gaming, I get random crashes after a few minutes of gameplay. The system itself remains stable, but the game closes unexpectedly.Logs / observations:Windows Reliability Monitor and Event Viewer show repeated issues involving:RzDeviceManagerEx Razer background services (Synapse / Cortex / Axon components) “Stopped responding / stopped working” entries Multiple service interruptions during the same timeframe as game crashesNo consistent hardware failure (no system reboot or BSOD), suggesting a user-mode/service-level conflict rather than full system failure.Steps already tested:Reinstalled GPU drivers Tested game stability under different GPU settings Monitored system logs for hardware errors Isolated other background

I’ve been using a tartarus v2 pro gamepad for a while to play WoW and the joystick stopped working a few days ago. All the other keys work but the joystick has no inputs in game. I tried other games and also tried updating windows and my firmware. Still no joystick input. Is there a fix for this issue? I bought a second tartarus gamepad thinking it was a malfunction with the actual gamepad, but the second one has the same problem- no joystick input. Help appreciated. 

Confirmed the D-Pad / joystick works just fine w/o the software running. With it, no inputs go through whatsoever (defaults, other macros, etc.)Curious if anyone else has seen this issue and if Razer team are able to put out a hotfix.Windows 11Synapse Version 4.0. [removed by moderator]

Hi,My Discord account is currently linked to another Razer ID. Many years ago, I connected my Discord to a different Razer account, but I no longer remember the email address or password for that account.I would like to unlink my Discord from the old Razer ID and link it to the Razer ID I'm currently using.Could someone please help me with this process?Thank you!

The display on my Razer Blade 15 Advanced model wasnt working, but it was working on an external display. I proceeded to (stupidly) follow these steps on the Razer website: https://mysupport.razer.com/app/answers/detail/a_id/5586/~/how-to-fix-a-razer-blade-that-displays-a-blank-or-black-screen Now that I deleted the graphics driver as recommended, my external monitor wont work either! I have data on the machine I need to recover and an urgent project.  Does anyone know how I can get into the BIOS or something to get it working again?Thank you :)

Hello ! I use a lot the controller and i would like to know if there any ways to get remplacement thumbstick caps ?

My USB dongle to allow wireless functionality to my Razer Basilisk Ultimate recently broke. I am trying to find a replacement, and my last attempt seemed to be a dongle for the Razer Basilisk X hyper speed so it won't connect. Does anyone have a link to 3rd party compatible dongle since the official razer parts store seems to have been sold out for like 5+ years. SN: 632138h13251986

I honestly don’t like razer at this stage. All these expensive laptop can’t even use for few years that’s a clear shame to the company. I’ve 2020 advanced 15inch laptop and my internal display wasn’t working. I then followed the instructions that razer put in and did: “Test the display by connecting an external monitor.” After that boom, no display in any of the internal or external 

Good afternoon,I am having the same issue as discussed in this thread https://insider.razer.com/razer-support-45/blade-14-rtx-3070-error-code-43-48998. When going to device manager and clicking into my Nvidia Geforce RTX 3080, I get this status message "Windows has stopped this device because it has reported problems. (Code 43)". Please help as I use this laptop for work and need my graphics card to be working.

Hi Razer community,I’m having an issue with my Razer Blade 14 (Ryzen 9 5900HX, RTX 3070). The GPU display adapter is showing Error Code 43, and I’ve tried everything I could think of to fix it, including:Updating the GPU driver. Rolling back to older GPU drivers. Doing a fresh install of Windows. Updating the BIOS.Despite all this, the problem persists.Has anyone dealt with this issue before? Could it be a hardware issue, or is there something I might have missed? Any tips or advice would be greatly appreciated!Thanks in advance!  

Hey, recently my cable seems to have broken from my Razer Deathadder V3 Wired, was wondering if it was possible to get a new cable for my mouse.S/N: PM2329H269H26800616Model No. RZ01-0464 The mouse is now almost 3 years old

Hey all, hoping someone's run into this before.My RTX 4070 Laptop GPU is showing Code 43 in Device Manager ("Windows has stopped this device because it has reported problems") and I can't get it to clear no matter what I try. What I've tried so far, all with no change:EC reset / power drain (which helped the frame rate drop I experienced) Uninstall + auto reinstall via Device Manager Full DDU clean wipe in Safe Mode + fresh driver install (clean install option) Updated to the latest BIOS Reset BIOS to defaults Switched GPU Mode in BIOS from Dynamic Display Switch to discrete GPU only Ran sfc /scannow (found and fixed some corrupted files) and DISM RestoreHealthStill the same error after every single one of those, with reboots in between each step. At this point I'm fairly convinced it's hardware, but wanted to ask here in case anyone's seen Code 43 survive all of that and still turn out to be fixable. Appreciate any ideas before I open a repair ticket.

As we're closing off the year and prepping for the new one, I'd love to hear from the community what new products you'd like to see in 2015. Let me know in the comments below!

- The BIOS is in System Mode: Deployed with Secure Boot enabled and greyed out- There are no Key Management, Reset to Setup Mode, or Restore Factory Keys options available- The system will not boot from the internal SSD or any external USB media (including a freshly created Windows 11 recovery drive)- Restoring BIOS defaults has had no effect Based on my research, this appears to be the known Secure Boot certificate issue affecting Razer Blade laptops related to the 2011 Microsoft certificate expiration. Because the BIOS is locked in Deployed Mode with no key management options, I am unable to resolve this myself. I am requesting the Secure Boot recovery firmware package for the Razer Blade 18 (2023) that can be applied from a USB drive without booting into Windows, or any alternative procedure to reset the Secure Boot keys and Platform Key for my device. Device details:- Model: Razer Blade 18 (2023)- [removed by moderator] Please advise on the fastest path to resolution. Thank you.

Hello Razer , Hello all fans ! I’ve a little question , will new languages be available soon for the OLED Display on Kraken V4 Pro ? like french for exemple  Thanks !

Dose anyone have a solution to this issue I currently have.I've recently bought the Razer huntsman v3 pro tenkeyless 8k keyboard, and using the rapid fire profile. 4/10 times when booting my pc up the lighting on keyboard dose not work, unless I go into the synapse app and under the light tab turn the light on again. I really hope there's a simple fix for this. Things I've currently trieduninstalling and reinstalling synapseDisabling windows dynamic lightingchanging to another profileChanging usb ports 

I finally purchased my first ever Razer product!I am a 42 year old man writing to you from Dubai - U.A.E. Iv been a gamer since childhood but like many couldn’t afford to buy games and Accessories growing up. Iv been a fan of Razr products since many years but still couldn’t afford it. i used to see your products online and just wish.  I finally got a amazon coupon and with the sale managed to get the Razer Hammerhead V3 x Hyperspeed. Earlier i used to use those generic cheap anker earbuds.My mind was blown after using the Hammerheads, i could hear sounds in my game that i never knew existed.I know this may sound stupid but i just wanted to share with you guys how amazing the product is and how much i love it!Thank you! 

I have had this headset for less than six months. I have reinstalled synapse and nothing appears to be working. I did nothing to create this issue or altered with any of the settings of the headset. This started occurring after I had the headset charging for some time.

Hi Reddit/Razer Community,I have a Razer Edge that I luckily won as a physical prize from the Google Play Super Weekly Prizes back in November 2025.Recently, the internal mini fan started making a severe, loud physical scraping/friction noise. It sounds like the fan blades are rubbing against the internal chassis or the bearing is misaligned.I checked the serial number on the official warranty page, but it shows "Out of Warranty" (probably based on the manufacture date). However, since I received this brand-new unit in November 2025, it is actually still within its 1-year limited warranty period. Because it was a Google prize, I don't have a commercial purchase receipt.I've tried contacting live support, but the chat window isn't loading for me. I really want to get this sent in for an official factory repair (RMA) as I don't want to risk damaging the motherboard.Device Info:Model: Razer Edge S/N: (I will PM/DM the Serial Number to the official support staff) Could any Razer support st

I have a couple of Razer gold cards I scratched off some of the digits how do I go about it 

Hi, we have a Razer Blade 15 laptop, purchased in 2022. The battery is swollen and needs to be replaced. Are there any authorized repair services available in Germany, or does the battery have to be replaced as a DIY repair? Are suitable replacement batteries available for purchase in Germany?

Hello,I own a Razer Enki X gaming chair that I purchased on Amazon France.The star base of the chair cracked and broke. I replaced it with a universal metal base, but it is not compatible with the original gas lift. The gas lift does not lock correctly into the new base, making the chair unstable and unsafe to use.I would like to purchase or receive the original replacement star base (5-star base) and, if necessary, the original gas lift for my Razer Enki X.Could you please tell me if these replacement parts are available and how I can order them?

Hi my Dongle has stopped working. Can I buy a replacement dongle?