Shout out to our Razer Support Rockstars

Thank you Razer.ScarletRouge for helped me and answered my questions.

Thanks for grate support!

Razer.scarletrouge has been fantastic in supporting me for my razer iskur chair issues. Very quick to respond and address my concerns. 

I got a problem on my Razer Naga left hand edition after the auto-importing profile from Synapse 3 to Synapse 4. After creating a post (sadly my mouse was around 5 years old and out of warranty) and not receiving an answer, i send a message directly to Razer.sushi.boi and he answer quickly to me, and opened it the case to the support! Now i’ll be only waiting for the support team to change my mouse,  but his help and answers was what i was really looking for!Five stars to him and hope this message reach all of the Razer’s Naga left-handed community who got stuck!Send a PM to him and you’ll fly!

I got a problem with my Razer Blade 16, and could get it solved thanks to the support of Razer.ScarletRouge and the customer support I could get it solved. Thank you very much!

Razer.ScarletRouge really is a support rock star.  Quick on the communications & solutions.10/10.  Would ScarletRouge again.

Thank you Razer.ScarletRouge for the quick help

Thank you Kimberly!  Had problems with my Blackshark V3 X Hyperspeed & Kimberly helped and answered all my questions! 

Had an issue with my Razer Barracuda X (2022), but Razer.sushi.boi came to the rescue! 🎉 Big thanks for the quick and helpful support! 🙌

So I have this Viper V3 Pro Faker Edition with a creaking problem on the left mouse button and claimed the limited warranty.Unfortunately, in their investigation it was deemed "cosmetic in nature," "considered within normal wear and tear expectations," and that it "does not indicate a hardware defect"; thus, cosmetic irregularities are not covered under warranty since they "do not affect the intended functionality of the device."Fair but absurd.I told them that I only used the mouse for three months and ten days, staggered, because I have two more Viper V3 Pro mice (black and green), and even though it was not affecting the performance of the mouse, it affects the satisfaction and comfort of the user. Sadly, it was not reconsidered.After a day or two, I reached out to Razer Support again to reconsider my case. I told them my concern and the issue of my case, and to my surprise, the internal team reconsidered and replaced the mouse.Kudos to Teddy! The guy, Teddy from Razer, is the one w

Responded quickly and was ready and able to help, even though i had already sorted the problem out on my end. 

Today, I just want to take a moment to publicly thank someone who truly helped me during a difficult situation — Razer.Sushi.Boi.As someone living in Vietnam who purchased a rare Razer mouse model from Japan through a proxy shipping service, my warranty case became extremely complicated. There were language barriers, missing invoice issues, reseller limitations, and many stressful moments during the process.But through all of that, Razer.Sushi.Boi continued responding patiently, respectfully, and professionally. Instead of ignoring my situation, they actually listened and tried to help me find solutions step by step.In customer support, small actions and simple kindness can mean a lot to people. And honestly, the support and attitude I received from Razer.Sushi.Boi made me feel heard and respected as a customer.I know many people only post when they are angry or frustrated, so I also think it is important to publicly appreciate people when they genuinely try to help.Thank you again, Ra

Shout out to ​@Razer.Ten for helping me creating a ticket towards finding replacement parts to to my Enki X gaming chair. Despite not knowing if the parts will be available and if I will in fact solve my issue, ​@Razer.Ten did a fast and very responsive job on guaranteeing that my technical issue will be addressed by the tech. team!

Had an issue with my Razer Viper V3 Pro, Sushi.boi sorted me out super quick, was really responsive and helpful! Thank you for making the fix easy! :D 

Very quick support and created a ticket and helped me. Thanks

Thank you ​@Razer.sushi.boi for your parallel support to my ticket. You are helping me a lot. Lets hope everything is solved in a satisfactory way for everyone.

he helped me with my headset and and uhh yeah 5 stars

I'd like to thank Razer.sushi.boi for all his help. He was very patient and understanding. He helped me with all the issues 10/10!

Recently had to change my phone number, and encountered razer.aero. His service was exemplary; was friendly and worked efficiently. Thanks Aero!

Want to thank Razer.sushi.boi for the very helpful dialogue we had! 5/5

Excellent support; they helped me a lot with my problem.

Very helpful and speedy reply 🙌🏻

Thank you razer.aero for helping my case for changing account authorization.

Great Customer SupportAnd as busy as the team must be I didn’t have to wait long for an answer.:-)

Was able to get a replacement for a viper dongle. Not only was it quick but he was super nice and professional. Thanks again!