Issue with Razer Silver Redemption for Razer Kraken Kitty Edition V2 Pro - Quartz | Razer Insider

Issue with Razer Silver Redemption for Razer Kraken Kitty Edition V2 Pro - Quartz

  • 29 November 2023
  • 0 replies

I noticed that the Razer Kraken Kitty Edition V2 Pro - Quartz has been recently added to the Razer Silver Catalog (the black one has been there for a while, the pink one was recently added), so I decided to aim for it since I had something I needed to load Razer Gold for and my Razer Silver was expiring. I was probably only about halfway to the amount needed (200,000), and after putting in what I needed, I still needed to load up probably around an extra 60k worth, so I just poured everything into Razer Gold (needless to say, skipped Black Friday shopping as well) so that I could redeem Razer Kraken Kitty Edition V2 Pro - Quartz (which I’m aware is pretty silly since that’s putting in an extra 10x compared to just buying it).
However, when I finally reach the amount needed and tried to redeem it, it keeps linking me to the checkout cart without giving me a voucher code or anything sort. While it appears on, it doesn’t seem to be on the catalog on
More than 30k Razer Silver (over 1k USD worth) expires at the end of this month, and I sent a ticket a few days ago but haven’t received a response.
I don’t really know what to do. I’m pretty sure support can’t help me if my points expire. I could try to get a voucher for the black one, but my guess is that they won’t allow me to change it for a pink one once I do. Plus, I really wanted the pink one, and getting a black one really makes it hard to justify going for a pink one later in the future. I already went over my budget by getting the remaining Razer Silver I needed, so I can’t build up again. Plus, almost 50k is going to be expiring next month after this.

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