you need to send a migration request

i don’t know how but I know a mod can do it on your behalf
 

https://insider.razer.com/members/razer-aero-944147 ^  message Razer.Aero explaining your situation and provide all the information below 

- Full Name
- Mobile Number (old one)
- Email Address
- Serial Number of Registered Devices (proof of previous transactions will work as well)