OTP problem | Razer Insider

OTP problem

  • 5 January 2023
  • 3 replies
  • 84 views

I am trying to purchase a welkin moon, yet it has been 2 days that there is a problem with OTP code. It gives me the below error. I cannot use my backup codes either because again I need to verify myself by OTP to be able to open Settings>Security>2-step verification.
Does anyone have any idea how to solve this issue? I tried different devices and my mobile data too.

3 Replies

Hi I am also waiting for a fix, today my phone can't receive otp anyway and I can't use my backup code
lin076087
Hi I am also waiting for a fix, today my phone can't receive otp anyway and I can't use my backup code


At least, we know we’re not alone. I don’t understand why Razer support isn’t replying any tickets, not even Twitter DMs. I don’t get the logic behind putting backup codes behind a OTP lock since I’d use the backup code when OTP isnt working anyways..

same situation with me I cannot get the code I try a lot

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