Order held in US Customs, Razer support still won't respond | Razer Insider
Question

Order held in US Customs, Razer support still won't respond

  • 24 July 2023
  • 1 reply
  • 78 views

I placed a order for a Razer 17 on July 11th, since the 18th its been held at US Customs in Indiana stating that the package is missing the MID number. I’ve contacted Fedex, they stated that its an issue on the shipper end. I’ve tried twice now to submit support tickets to Razer and have gotten nothing but the automated response. 

 

How can I get my order moving again? 


1 Reply

It seems like your Razer 17 order has been held at US Customs in Indiana due to a missing MID number, and you've encountered difficulties in resolving the issue with both FedEx and Razer's support. While you've mentioned that you've submitted support tickets to Razer and received automated responses, it's worth continuing to follow up with them. Try reaching out to their support through different channels, such as phone support or live chat, if available. Persistence can sometimes help escalate your case to a human representative who can assist you further. 

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