My mouse is brand new, got it not that long ago. It worked fine for a while, then randomly just stopped working from time to time. Reconnecting it fixed the issue. But a few days ago it stopped working at all. Windows says f“Last USB device you connected malfuntioned so windows doesn’t recognize it”. I tried a lot of things. Restarting pc, reconnecting, reinstall sypapse, delete mouse from device manager. Still doesn’t work. Any suggestions will be a great help.
error message:
![](https://uploads-us-west-2.insided.com/razer-us/attachment/e4242017-9bfa-4170-9154-c407b52cd672.png)
![](https://uploads-us-west-2.insided.com/razer-us/attachment/dc3a7c9f-53c9-4be2-8611-7d16fac0a6a5.png)
![](https://uploads-us-west-2.insided.com/razer-us/attachment/3ed32a6e-385b-426e-ae84-9ec36f0e1f7f.png)