Has anyone been fixed regarding Stargazer? | Razer Insider

Has anyone been fixed regarding Stargazer?

  • 16 March 2023
  • 1 reply

Hi guys. I was able to find a Stargazer I bought years ago. This is a brand new, rarely used Stargazer.

I just happened to be using the Windows Hello feature, so I tried to use this camera, but it says I can't use it.

I searched the forums and saw that many people had the same problem as me. Did Razer fix this? is there any way to use this?

1 Reply

it's possible that the Stargazer is not compatible with this feature. It's worth noting that some cameras may not support Windows Hello due to technical limitations.

However, you mentioned that other users had the same problem as you, so it's possible that there is a solution out there. I recommend checking with Razer support to see if there are any updates or drivers available that might help with this issue.

Another option would be to try using the Stargazer with other software or applications to see if it works there. If it does, then it may just be an issue with Windows Hello specifically.

I hope this helps!