We are pleased to announce that Squad Rewards Season 12 is starting on May 04 at 02:00 UTC/10:00 SGT.
If we have 100k participants before the competition starts, the prize pool will increase to 5 million Razer Silver. Meaning, each winner of the grand prize will win 61k Razer Silver, which is enough to redeem a Razer BlackShark V2 headset.
100 Steam game keys for Stray Blade will be given away during the Post-Season GAME KEY GIVEAWAY event.
About 30 new games will be supported when the competition starts, including Dead Island 2, Resident Evil 4, Honkai: Star Rail, The Last of Us Part I, etc.
How to Participate?
Register with your Razer ID. If you do not have Razer Cortex installed on your PC, please download it here first: https://rzr.to/RazerCortex
Gather up to 3 friends to team up.
Win gameplay hours by playing the supported games and claim the Razer Silver prize.
Timeline
PRE-SEASON: MAY 04 02:00 – MAY 18 00:00 UTC
You can sign up and invite friends to squad up. If we reach 100k participants before the competition starts, the prize pool will be increased to a maximum of 5 million Razer Silver.
COMPETING: MAY 18 00:00 – JUNE 01 00:00 UTC
You can start to win gameplay hours by playing any of the supported games with your squad and compete for Silver prizes with these gameplay hours.
POST-SEASON: MAY 31 04:00 - JUNE 01 04:00 UTC
VOTE TO WIN EVENT: 1.2 million Razer Silver in the prize pool.
GAME KEY GIVEAWAY: 100 Steam game keys for Stray Blade
You can claim post-season prizes with your personal leftover gameplay hours.
If you want to know more details of the competition, please feel free to visit our FAQ page:
Note: Season 12 is only available on Razer Cortex 10. If you're using Razer Cortex 9, please upgrade here: https://rzr.to/RazerCortex.
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here we go again
Let’s go.
Good luck everyone :)
#FeelsGood #Razer
17 hours left. Still we need more players to have bigger prize.
Let’s go
CORTEX always cause issues cant earn the hour properly!
CORTEX always cause issues cant earn the hour properly!
We sincerely apologize for the inconvenience this issue has caused you. Please change another supported game to play when you encounter any gameplay time issues, or troubleshoot on your side with the methods on this page: https://deals.razer.com/squad-rewards/faq#trouble-shooting
At the same time, please provide us with your Razer Cortex logs for us to further investgate this issue.
Michelle
The system is so unfair doesn’t matter how hard you try, they already picked the Grand prize winner eariler. The system always 1 minute late to show our team gameplay time, but Grand prize,2rd prize already been fully redeem within 1 minute! Why other team always get 1 minute ahead eventhough we run the game all together? More worst that it show that my teammate has less gameplay time but actually he run the game 5 hours earlier before the reset time! Where is that missing time? After 1 minute it only the system calculate and show our gameplay time that we are on rank 1 but Grand prize,2rd prize already been fully redeemed by that time within 1 minute! And doesn’t make any sense 1 of the teammate has extra 1 minute. See on the screenshot.
Hey @grazcy ,
Thank you for sharing your concern about the gameplay time gap. We understand that this can be frustrating for users who fail to claim a prize after dogged efforts. Please allow us to explain below.
A few factors can affect the gameplay time gap.
After a supported game is detected to be launched and running for 5 minutes, Razer Cortex will send the gameplay information to backend servers. Network issues such as slow network or VPN access may disrupt the process. If so, Razer Cortex will attempt to send the gameplay information in the subsequent minute. This may cause a time gap between the gameplay time you have spent and the gameplay time recorded.
Playing games when the reset time occurs may affect your chance to redeem a prize as your gameplay time may not be reflected immediately on the leaderboard. Thus, it is advisable to relaunch the supported game when the daily reset time occurs.
The leaderboard ranking is a tracker to help you compare your progress with other top squads-information which can help you plan what Razer Silver prizes you want to claim. It will not affect your ability to redeem the prize in Squad Rewards.
If none of the above is your case, please feel free to provide us with your squad member’s Cortex logs via pm for us to further investigate this issue.
We truly appreciate your feedback and patience.
Michelle
we not even playing it we just launch it before reset time all the time. Nobody will only launch the game after reset time that will be 5 minutes delay as you said cortex only detect after running 5 minutes. They should make it sending record every sec. If you talking about the network that’s mean people who live far from US will never get the grand prize.
Even after 3 minutes it still said we didnt fully earn the 220 hours after refresh it for so many times. And all the Grand prize are fully redeemed.
Hey @grazcy,
We are sorry that your team did not claim the grand prize. Thank you for taking part in our campaign.
Even though Razer Cortex sends the gameplay information to backend servers after a supported game is detected to be launched and running for 5 miniutes, your gameplay time will be updated once Razer Cortex detects that the game is no longer running on your PC.
If you play in the middle of a game when the daily reset time occurs, your gameplay time will still be detected by Razer Cortex. However, this may not be reflected immediately on the leaderboard which may affect your chance to redeem a Razer Silver prize.
As we’ve pointed it out on our Leaderboard Ranking page:
After a supported game is detected to be launched and running for 5 minutes, Razer Cortex will send the gameplay information to backend servers.
Network issues such as slow network or VPN access may disrupt the process. If so, Razer Cortex will attempt to send the gameplay information in the subsequent minute. This may cause a time gap between the gameplay time you have spent and the gameplay time recorded.
Razer Cortex will continue to record every 5 minutes of gameplay time. Your gameplay time will be updated once Razer Cortex detects that the game is no longer running on your PC.
What happens if I am in the middle of a game when the daily reset time occurs?
Your gameplay time will still be detected by Razer Cortex. However, this may not be reflected immediately on the leaderboard which may affect your chance to redeem a Razer Silver prize. Thus, it is advisable to relaunch the supported game when the daily reset time occurs.
Hope my explaination helps. Thank you again for taking part in our campaign.
Part I, etc. 
