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Razer Gold Failed

  • December 4, 2019
  • 7 replies
  • 62 views
G
I attempted to reload my Razer Gold account. One Payment method failed twice immediately and said to use another. I used another method that appeared to go through initially. However, the website said the transaction was still pending. When I check the transaction history, all three are now pending. How long does this generally take to resolve? and will I now end up being charged three times? Thanks
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    7 Replies

    xCryptik
    Vanguard
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    • xCryptik
    • Vanguard
    • 869 replies
    • February 7, 2020
    pantheryt92
    Facing the same problem but payment cut from account and then deposit again but purchasing failed again and again
    interactiveDarkLava491
    same here..
    Hi pantheryt92 & interactiveDarkLava491, Kindly submit a ticket to Razer Gold Support Team by clicking the link below: https://gold.razer.com/ticket-inbox/submit OR You can reach the Razer Gold LiveChat support from https://gold.razer.com/help at the bottom right
    Razer Gold Support via Live Chat https://gold.razer.com/us/en/help OR Razer Gold Submit Ticket https://gold.razer.com/my/en/help/ticket-submit
    I
    same here..
    P
    • pantheryt92
    • 1 reply
    • February 6, 2020
    Facing the same problem but payment cut from account and then deposit again but purchasing failed again and again
    xCryptik
    Vanguard
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    • xCryptik
    • Vanguard
    • 869 replies
    • December 5, 2019
    greatWisteriaportal595
    How long does it usually take for pending transactions on Razer gold to clear? Razer is unresponsive other than generic copy paste messages that are of no help
    Hi greatWisteriaportal595, Usually within 3-5 days based on my personal experience if it's pending due to bank checking/holding up the transactions. If your funds are still on hold one week after the transactions pending/failed, please contact your bank for assistance.
    Razer Gold Support via Live Chat https://gold.razer.com/us/en/help OR Razer Gold Submit Ticket https://gold.razer.com/my/en/help/ticket-submit
    G
    xCryptik
    Hi greatWisteriaportal595, Kindly submit a ticket to Razer Gold Support Team by clicking the link below: https://gold.razer.com/ticket-inbox/submit OR You can reach the Razer Gold LiveChat support from https://gold.razer.com/help at the bottom right
    How long does it usually take for pending transactions on Razer gold to clear? Razer is unresponsive other than generic copy paste messages that are of no help
    G
    xCryptik
    Hi greatWisteriaportal595, Kindly submit a ticket to Razer Gold Support Team by clicking the link below: https://gold.razer.com/ticket-inbox/submit OR You can reach the Razer Gold LiveChat support from https://gold.razer.com/help at the bottom right
    Thank-you
    xCryptik
    Vanguard
    Forum|alt.badge.img
    • xCryptik
    • Vanguard
    • 869 replies
    • December 4, 2019
    greatWisteriaportal595
    I attempted to reload my Razer Gold account. One Payment method failed twice immediately and said to use another. I used another method that appeared to go through initially. However, the website said the transaction was still pending. When I check the transaction history, all three are now pending. How long does this generally take to resolve? and will I now end up being charged three times? Thanks
    Hi greatWisteriaportal595, Kindly submit a ticket to Razer Gold Support Team by clicking the link below: https://gold.razer.com/ticket-inbox/submit OR You can reach the Razer Gold LiveChat support from https://gold.razer.com/help at the bottom right
    Razer Gold Support via Live Chat https://gold.razer.com/us/en/help OR Razer Gold Submit Ticket https://gold.razer.com/my/en/help/ticket-submit
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