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I attempted to reload my Razer Gold account. One Payment method failed twice immediately and said to use another. I used another method that appeared to go through initially. However, the website said the transaction was still pending. When I check the transaction history, all three are now pending.



How long does this generally take to resolve? and will I now end up being charged three times?





Thanks
greatWisteriaportal595
I attempted to reload my Razer Gold account. One Payment method failed twice immediately and said to use another. I used another method that appeared to go through initially. However, the website said the transaction was still pending. When I check the transaction history, all three are now pending.



How long does this generally take to resolve? and will I now end up being charged three times?





Thanks


Hi greatWisteriaportal595,

Kindly submit a ticket to Razer Gold Support Team by clicking the link below:

https://gold.razer.com/ticket-inbox/submit

OR

You can reach the Razer Gold LiveChat support from https://gold.razer.com/help at the bottom right
xCryptik
Hi greatWisteriaportal595,

Kindly submit a ticket to Razer Gold Support Team by clicking the link below:

https://gold.razer.com/ticket-inbox/submit

OR

You can reach the Razer Gold LiveChat support from https://gold.razer.com/help at the bottom right


Thank-you
xCryptik
Hi greatWisteriaportal595,

Kindly submit a ticket to Razer Gold Support Team by clicking the link below:

https://gold.razer.com/ticket-inbox/submit

OR

You can reach the Razer Gold LiveChat support from https://gold.razer.com/help at the bottom right


How long does it usually take for pending transactions on Razer gold to clear? Razer is unresponsive other than generic copy paste messages that are of no help
greatWisteriaportal595
How long does it usually take for pending transactions on Razer gold to clear? Razer is unresponsive other than generic copy paste messages that are of no help


Hi greatWisteriaportal595,

Usually within 3-5 days based on my personal experience if it's pending due to bank checking/holding up the transactions.

If your funds are still on hold one week after the transactions pending/failed, please contact your bank for assistance.
Facing the same problem but payment cut from account and then deposit again but purchasing failed again and again
same here..
pantheryt92
Facing the same problem but payment cut from account and then deposit again but purchasing failed again and again


interactiveDarkLava491
same here..


Hi pantheryt92 & interactiveDarkLava491,

Kindly submit a ticket to Razer Gold Support Team by clicking the link below:

https://gold.razer.com/ticket-inbox/submit

OR

You can reach the Razer Gold LiveChat support from https://gold.razer.com/help at the bottom right
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