7.1 Surround Sound does not start | Razer Insider
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7.1 Surround Sound does not start

  • August 23, 2022
  • 7 replies
  • 23 views

When I try to run the program itself, I do not have a window with a code activator and I cannot activate the product code, the program icon itself appears, the window itself no
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7 Replies

FiszPL
Vanguard
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  • VANGUARD
  • August 23, 2022
Did you've tried reinstalling the 7.1 surround app?

  • Author
  • August 23, 2022
FiszPL
Did you've tried reinstalling the 7.1 surround app?
Yes, reinstalling it several times didn't help

FiszPL
Vanguard
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  • VANGUARD
  • August 23, 2022
Any errors in Windows Event viewer? Also please check if you have .net 4.8 installed, if not - install it. If you have Microsoft Visual C++ - please uninstall it, then reboot PC and try.

  • Author
  • August 23, 2022
FiszPL
Any errors in Windows Event viewer? Also please check if you have .net 4.8 installed, if not - install it. If you have Microsoft Visual C++ - please uninstall it, then reboot PC and try.
There were no errors in viewing events, I have net 4.8 installed, deleted all installed versions of Microsoft Visual C++ after I deleted it, rebooted the PC and tried to run Surround Sound 7.1, it did not start, but the icon is there

FiszPL
Vanguard
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  • VANGUARD
  • August 23, 2022
Try removing 7.1 surround app (again), and use this tool to remove any drivers/leftovers: https://rzr.to/Tf53xj Restart PC, then install surround app again (as administrator).

  • Author
  • August 23, 2022
FiszPL
Try removing 7.1 surround app (again), and use this tool to remove any drivers/leftovers: https://rzr.to/Tf53xj Restart PC, then install surround app again (as administrator).
I used the program to remove the drivers, reinstalled it 7.1 Surround Sound and started it as an administrator, it does not start, but again there is only an icon

Razer.Zionzedd
@MOL1K have you tried using a different internet connection for further isolation? Perhaps you're using a public or business connection with some restrictions? If you're still experiencing the same issue, please let me know through PM so I can start a case and forward your concern to the Software Team.