My Viper Ultimate stopped charging. It took ages to assert that it was indeed defective. I was asked to contact the reseller (Amazon marketplace) and we redirected to Razer. When writing this in the ticket the support asked me again to contact the reseller repeated that the reseller was actually redirecting me to Razer and I got a new anwser.
Yes of course they asked me to contact the reseller but even better this time, they are talking about a different mouse model.
Guess I won’t be looking at Razer Blades anymore because what’s annoying with a mouse would be excruciating when you $4000 laptop is broken and you have to engage a tiring chat with the support.