Bad sound in the microphone

First sorry I use google translate I bought a Blackshark v2 Helmet and before I had a Razer kraken X This is the first time I have received a cable with connection via USB Except that the sound of the microphone is horrible the sound is muffled and it saturates I have changed many things in the software razer (Synapse) it does not change anything it stay awful On the other hand, if I use a 3.5mm jack (I have to use the Kraken X splitter to be able to have the microphone & sound cable) the sound has become very good, on the other hand, I do not have the sound to improve the blackshark V2 Did you know how to solve the microphone problem so that it works well with the USB and that I can fully use the BlackShark V2?