Basilisk v3 wired no mouse pointer. | Razer Insider
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Just plugged this mouse in and the pointer does not show on the screen? Plus there is no light on the optical sensor underneath.

The devices is detected in Razer Synapse, and the buttons and scroller work, just no pointer, rebooted (several times) and updated firmware.

Tried it on a second device (Dell Laptop) same result, of no pointer (Have not installed the razer software on this device, but seen the windows notification of the drivers being loaded, again basic buttons work and scroller work just no Pointer)

I assume this device is faulty?



Windows 10 64Bit Version 21H1

Having same exact issue

 

Hi guys, 

 

I would love to lend a hand. Can you PM me the serial number of your mouse so I can validate its model and check for other workarounds to help you address the issue? It will also help me kickstart a case should we need to escalate your concern to the relevant team for further investigation. Thanks!

same exact problem. anyone found a solve?

 

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