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Question

black shark v2 pro serial number

  • August 12, 2023
  • 1 reply
  • 44 views

fastretroJasper616

Hi ,

I have a problem with the headphones, the sticker with the serial number came off, unfortunately the headphones do not work as they should. I tried to claim them but the claim was rejected due to the serial number. The headphones were sent in the original box where the serial number is written. If necessary, I have the product registered directly with razer. Is there any way to solve this problem?

 

 

 

 

 

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1 Reply

Razer.Aero
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  • Razer Support
  • August 13, 2023

Hi fastretroJasper616,

Thank you for sharing your experience. Please PM me your case reference number so I can investigate and coordinate with the relevant team and know our options. I am hoping to hear back from you anytime soon.