Blackwidow TE Chroma V2 Turns Off Randomly | Razer Insider
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Question

Blackwidow TE Chroma V2 Turns Off Randomly

  • March 27, 2025
  • 1 reply
  • 41 views

RedoRedaft

Often when being used, approximately every hour to hour and a half, my keyboard will just turn off then back on. Most of the time this disruption lasts for 5 seconds, where i hear the razer disconnect sound followed by the lights and keys turning off then a couple seconds later it reconnects. I have deleted and reinstalled the latest version of Synapse, turned off every power saving option that could be responsible, and changed usb ports on my pc, 2.0 and 3.0 both cause this issue. I am at a loss for what could be the reason, i’ve even done a fresh install of windows to see if the problem was on windows side but that didn’t fix it. The keyboard is probably around 3 to 3 and a half years old at this point and was the first keyboard i bought for my pc, is it just time to call it quits?

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1 Reply

Razer.Ten
  • Razer Support
  • March 28, 2025

Hey ​@RedoRedaft,

Just for isolation, can you test your keyboard on another computer to see if the issue continues? Please send me a PM with the serial number so I can verify it in our system and check for applicable workarounds that might address the connection issue.

 

 

*Thread locked to curb conversation to PM.