I cannot get the laptop to use the RTX graphics card for any use. One day I was playing Diablo IV and the next day it stopped working. 

The laptop still performs standard activities with no issue.

I tried a number of things including:

updating drivers

disabling reenabling GPU in device manager

reinstalling drivers

resetting laptop (not factory)

I am a graduate student and can use this laptop as a convenient way to run simulations and give presentations. 

I am reasonably good with computers but I cannot be sure that the hardware is broken.