Bought the RAZER KRAKEN KITTY V2 not eligible to receive a 7.1 Surround Sound activation code? | Razer Insider
Question

Bought the RAZER KRAKEN KITTY V2 not eligible to receive a 7.1 Surround Sound activation code?

  • 15 August 2023
  • 1 reply
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Bought the new Razer Kraken Kitty v2. It is adverstised as the following: 

  • What is the audio system used in the Razer Kraken Kitty V2?

    The Razer Kraken Kitty V2 supports 7.1 Surround Sound on Windows 10 64-bit, which provides accurate positional sound to heighten your game awareness.

Registered the product in Razer Id. Never got the activation code. Also, when I put in my serial number, the following message appeared: “ Your Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products.”

 

Please give me the activation code or I am returning this. Or is this just false advertisement? 

 

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Razer.Speedcr0ss
Userlevel 7

Bought the new Razer Kraken Kitty v2. It is adverstised as the following: 

  • What is the audio system used in the Razer Kraken Kitty V2?

    The Razer Kraken Kitty V2 supports 7.1 Surround Sound on Windows 10 64-bit, which provides accurate positional sound to heighten your game awareness.

Registered the product in Razer Id. Never got the activation code. Also, when I put in my serial number, the following message appeared: “ Your Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products.”

 

Please give me the activation code or I am returning this. Or is this just false advertisement? 

 

H nikkivivi1! Thanks for your interest in our Razer Kraken Kitty V2. This device is part of the 7.1 Surround Sound which can be seen from this article. Please send me a PM including the email address associated to your Razer ID and the headset’s serial number so I can check its registration status and verify if there’s a code allocated in your account. I’ll be locking this thread now to divert our conversation privately. Thanks for your cooperation.

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