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Bought headset+sound card on a marketplace as a gift for my nephew.



Finally came to his house half year later, wanted to play and realised that 7.1 Surround Sound doesn't work. Tried to activate it on https://mysupport.razer.com/app/self-help/surround-sound/search, but saw message: "Your Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products."



My product is RAZER BLACKSHARK V2 — got to be eligeble. Box was lost, so I have date when I bought headset, S/N, P/N. Asking for help.
siteIcterineradio802
Bought headset+sound card on a marketplace as a gift for my nephew.



Finally came to his house half year later, wanted to play and realised that 7.1 Surround Sound doesn't work. Tried to activate it on https://mysupport.razer.com/app/self-help/surround-sound/search, but saw message: "Your Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products."



My product is RAZER BLACKSHARK V2 — got to be eligeble. Box was lost, so I have date when I bought headset, S/N, P/N. Asking for help.




Hi siteIcterineradio802,





The Razer Blackshark V2 headset is already THX enabled and you just need to install the Synapse 3 app to activate this feature. Check this master guide for more detailed steps to set up your headset. Feel free to check our self-help page for product updates and troubleshooting steps or PM me anytime should you need further assistance. Thanks!



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