Can't buy using Razer Silver | Razer Insider
Question

Can't buy using Razer Silver

  • 19 October 2023
  • 4 replies
  • 59 views

Userlevel 4

Hi.
As most of my points are approaching their expiration date, it's time to exchange them for a reward.

I chose a white PS5 controller charger from the list, added it to the cart, went further and... nothing.
Nothing happens.
I click Continue to shipping method and nothing happens.

When I try to do the same using the Razer Cortex app on my phone, I select the product, click "redeem", continue to the summary and the app asks me to log in.
When I enter my data, the following message appears:
“TEXT_ERROR_EMILY_400”.

Whats have to do?


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4 Replies

Userlevel 7
Badge +1

Yup, I have the same issue since month or more. I’ve submitted few cases but still nothing :| @Razer.Zionzedd / @Razer.Speedcr0ss - it’s website (razer shop) related bug - maybe you guys could help us?

Userlevel 4

Yup, I have the same issue since month or more. I’ve submitted few cases but still nothing :| @Razer.Zionzedd@Razer.Speedcr0ss - it’s website (razer shop) related bug - maybe you guys could help us?

the worst thing is that on October 31st I lose almost 30,000 points, so I want to use them.

Hello mini2109,

I’m sorry to hear about the issues you experienced redeeming your points. I suggest you submit a ticket to this link so our Razer Gold Support Team can assist you better. You can also reach them via live chat by clicking the green button at the bottom right. Just PM me your case number after submitting the ticket so I can call their attention to your concern. All the best!

Yup, I have the same issue since month or more. I’ve submitted few cases but still nothing :| @Razer.Zionzedd@Razer.Speedcr0ss - it’s website (razer shop) related bug - maybe you guys could help us?

Hello FiszPL,

Please PM me your case ID number so I can further investigate and escalate your concern for fast resolution. Thank you, and stay awesome!