Hey there!

Thank you for bringing this issue to our attention. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am delighted to assist you with your issue. 

We sincerely apologize for the inconvenience this issue has caused you. Before we start could you provide us with your Razer Cortex logs  via Private Message? Our engineering team will investigate them and figure out the causes. 

After you get your logs with the log collector tool, please upload it on a cloud service, and share the link with us. 

We look forward to your reply soon. Thank you for being patient. 

Michelle

Hi, Michelle,

Thanks for following up, here is the link on Bai Du Disk for the Cortex log:

链接: https://pan.baidu.com/s/1KrIuAbjJbTvKON5tNzhxaw?pwd=9tb5 提取码: 9tb5 复制这段内容后打开百度网盘手机App，操作更方便哦

Keep me updated, pls, and feel free to contect with me thought nancyjia1126@gmail.com if there is any further problem with the baidu disk link.

( Btw, what is the difference between GMS & GMS 3? The GMS 3 is not working from what i can find so far. Attached the screenshot in this e-mail for your reference, it will stop by itself even after i clicked start)

All the best,

Miya

Hey Miya,

We have receieved your message and record it. To protect your privacy, please delete it. We will be in touch with you and get you posted. 

Thank you!

Michelle

Hi, Michelle,

Thanks for the hint, looking forward to hear from you again, thanks!

All the best,

Miya

We will let you know asap when there is any update. Thank you for being patient.

Michelle

Any luck?

We sincerely apologize for the slow response. Will chase our engineering team and let you know the update. Thank you for being so patient. 

Michelle