DEVICE DESCRIPTOR REQUEST FAILED, RAZER CYNOSA V2 | Razer Insider

DEVICE DESCRIPTOR REQUEST FAILED, RAZER CYNOSA V2

  • 18 October 2022
  • 8 replies
  • 68 views
R
Need help!! the computer stopped seeing RAZER CYNOSA V2, writes ERROR 43. I used all the methods I found on the Internet for almost 8 hours, somehow I managed to connect it, and it worked, but then it stopped again. Writes the error (DEVICE DESCRIPTOR REQUEST FAILED). Help please.
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8 Replies

R
A driver error occurred, the computer froze and forced me to download the Razer Inc HIDClass driver. After restarting, the keyboard worked until I started writing an answer here, there was a driver conflict again and everything went to hell, please release the FIX
Razer.Zionzedd
Userlevel 7
Hi @romanshumkin9,


Are you using a USB hub for the keyboard? You can also try the troubleshooting steps here for further isolation. Otherwise, it's highly likely a hardware problem. Feel free to check our self-help page for product updates and troubleshooting steps or PM me anytime should you need further assistance.
R
Razer.Zionzedd
Hi @romanshumkin9,


Are you using a USB hub for the keyboard? You can also try the troubleshooting steps here for further isolation. Otherwise, it's highly likely a hardware problem. Feel free to check our self-help page for product updates and troubleshooting steps or PM me anytime should you need further assistance.


no, I don't use a usb hub, everything I found on the Internet I tried everything, the problem is the same on your forum, only no one solves it, windows doesn't want to see it for some reason or error, or some update occurred that caused it, I'll try reinstalling the system today and see what will happen.
Razer.Speedcr0ss
Userlevel 7
romanshumkin9
no, I don't use a usb hub, everything I found on the Internet I tried everything, the problem is the same on your forum, only no one solves it, windows doesn't want to see it for some reason or error, or some update occurred that caused it, I'll try reinstalling the system today and see what will happen.


Please gather the following so I can help you initiate and investigation:

a. MSinfo logs.
b. Screenshot of Windows version.
c. Screenshot of Synapse version. Click the gear icon at the top right. For Synapse 3.0, click About.
d. Synapse 3.0 logs.
e. Windows event logs.

Save the files via Google Drive or any online drive account, then paste the link in your PM. Ensure to set the link's settings that allow access to its content. Thanks for your cooperation.
FiszPL
Rank
Userlevel 7
Badge +1
romanshumkin9
no, I don't use a usb hub, everything I found on the Internet I tried everything, the problem is the same on your forum, only no one solves it, windows doesn't want to see it for some reason or error, or some update occurred that caused it, I'll try reinstalling the system today and see what will happen.

Before you'll reinstall OS - do you've check the keyboard on other PC? Also I assume, that "other USB ports" that you've tested are direct ports on the back of the motheboard? Because some USB ports on PC case acts like a hub, causing some problems.

Also you can try to remove all razer drivers with cleanup tool, then restart PC and check it again if it fail or not: https://rzr.to/Tf53xj
R
Razer.Speedcr0ss
Please gather the following so I can help you initiate and investigation:

a. MSinfo logs.
b. Screenshot of Windows version.
c. Screenshot of Synapse version. Click the gear icon at the top right. For Synapse 3.0, click About.
d. Synapse 3.0 logs.
e. Windows event logs.

Save the files via Google Drive or any online drive account, then paste the link in your PM. Ensure to set the link's settings that allow access to its content. Thanks for your cooperation.


(*Google Drive link omitted)
Razer.Speedcr0ss
Userlevel 7
romanshumkin9
(*Google Drive link omitted)


Thanks for sharing the link. I'll be reviewing your files first. Let's continue our conversation over your initiated private message.
C
Ways to fix-
Plug USB Device Into a Different Port.
Perform Scan for Hardware changes.
Use Hardware and Devices Troubleshooter.
Repair Broken or Corrupt Registry Entries.
Disable Fast Startup in Windows.
Disable the USB Selective Suspend Setting.

Regards,
Rachel Gomez
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