dongle issue | Razer Insider
Skip to main content
Question

dongle issue

  • October 25, 2023
  • 2 replies
  • 47 views

ONYXSandDunefirst774

I have the kraken v3 pro hypersense, but my dongle broke and I can’t use them wirelessly now, I can’t get a new dongle directly from Razer because it won’t ship to my country (Mexico). So my question is if this have a solution like to pair a generic dongle or something like that 

2 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • October 26, 2023

“generic” dongles will not work.

How it’s broken? Is the dongle detected in Windows device manager, when it’s connected?


ONYXSandDunefirst774

No it’s not detected, it just doesn’t do anything when I plug it in, I have tried in many computers but nothing, no sound cue when connected nothing