egér | Razer Insider
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egér

  • September 5, 2023
  • 1 reply
  • 28 views

SI1824H04806005
Hello, my problem is that it does not accept the product number, I have 12 numbers on my mouse and it asks for 16 for registration. And it says that the product number is not invalid, please help, thank you
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1 Reply

Razer.Aero
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  • Razer Support
  • September 5, 2023

Hello SI1824H04806005,

I understand that you’re having an issue registering your device serial number to your account. You can visit this link as your guide on how to check your device serial number. I hope this helps. If you have any other concerns, feel free to send me a PM so I can verify its model. Have a great day!