Firmware for the HyperPolling Wireless Dongle wrong version | Razer Insider
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Question

Firmware for the HyperPolling Wireless Dongle wrong version


Ataemonus

Recently Razer published a firmware update for the HyperPolling Dongle that enables 8kHz polling rate on all supported mice.

Razer HyperPolling Wireless Dongle | RC30-04410 Support & FAQs

The version in question is 2.00.02.

However, when accessing the support page, the download link actually downloads a much older version, 1.00.00_r9 to be precise.

Razer, please fix this.

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12 Replies

HotMagentafirstsecret139

I don't know if this has anything to do with it, but after installing this firmware, the dongle no longer works.


fizzleswang
  • Insider Mini
  • 3 replies
  • December 12, 2023

I am having the same issue as @HotMagentafirstsecret139 

 

HELP, RAZER!


Ataemonus
  • Author
  • Insider Mini
  • 5 replies
  • December 12, 2023

Maybe needs re-pairing with the mouse ?


fizzleswang
  • Insider Mini
  • 3 replies
  • December 12, 2023

I've done that. I also searched through some Reddit forums for the answer and others ran into the same problem. I was hoping the fix would be here. Preferably something simple.


Ataemonus
  • Author
  • Insider Mini
  • 5 replies
  • December 12, 2023

Is the dongle simply not recognized anymore ? Like, when you download the stand alone firmware upgrade which I posted above, is the dongle recognized or not ? Or by Synapse, though I hate Synapse and refuse to use it, lol.


fizzleswang
  • Insider Mini
  • 3 replies
  • December 12, 2023

It appears to be recognized by Synapse but it doesn't have the led illuminated anymore. It's not recognizing the Deathadder V3 Pro anymore either. I don't get it. Maybe the mouse won't connect to the dongle? 

 

It worked fine before the firmware update and now it doesn't work. I'm not sure what to do.


Ataemonus
  • Author
  • Insider Mini
  • 5 replies
  • December 12, 2023

HotMagentafirstsecret139

The problem of Synapse recognizing the device but not working was resolved by using the Device Detection Troubleshooting Tool.

https://mysupport.razer.com/app/answers/detail/a_id/5776


anyone fixed it ? I have the same problem

 


HotMagentafirstsecret139 wrote:

I don't know if this has anything to do with it, but after installing this firmware, the dongle no longer works.

have you fixed it now ?


  • Insider Mini
  • 2 replies
  • March 3, 2024

So, how fix that ? I have the same problem (((


  • Insider Mini
  • 2 replies
  • March 3, 2024

Got it! Need update mouse firmware through a cable 


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