Headset and Outside Microphone issues

Got a Kraken v3 headset yesterday and have had an issue. When I go to play a game my “outside microphone” (not the one connected to headset/ is also NOT a razer microphone) Stops working all together. Doesn’t pick up audio at all, but when not in a game I can see that the mic works perfectly. I can’t figure out the issue. I tried to find solutions online but haven’t seen anything relating to my issue, I also tried looking in synapse but couldn’t come up with a solution. The closest I got was removing the game from the mixer, this would cause my mic to work but would stop my headset from working! So confused pls help.

TL;DR: Kraken V3 headset wont work with outside microphone.