Hello easyJASPEROuterSpace822,

I'm sorry to hear that you’re unable to redeem your Razer Gold PIN. Unfortunately, I don't have much visibility into that part of the system. However, you can submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. If you need additional assistance, please PM me so I can assist you accordingly. Have a great day!