HELP PLEASE | Razer Insider
Skip to main content
Question

HELP PLEASE

  • July 26, 2023
  • 10 replies
  • 248 views

i tried to register warrenty i did everything with photo proof and every thing until i typed the seriel number and it was UNRECOGNIZABLE and i got this error that said UNRECOGNIZED SERIAL NUMBER 

Please double-check similar characters such as:

"I" and "1"

"O" and "0"

and i tried several times and i got the same error can anyone help PLEASE?

(DeathAdder 2013 mouse)
Synapse 2.0

10 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • July 26, 2023

Is this a new mouse? Because it’s not sold since few years. And if yes - this might be counterfeit unit.


  • Author
  • Insider Mini
  • July 26, 2023

Yea it is a new mouse  but i bought it at December 29st 2022


  • Author
  • Insider Mini
  • July 26, 2023

 


FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • July 26, 2023

Any photos of the mouse (connected to PC)? From top and bottom (sensor) view.


  • Author
  • Insider Mini
  • July 26, 2023

sure wait one second


  • Author
  • Insider Mini
  • July 26, 2023

 


  • Author
  • Insider Mini
  • July 26, 2023

 


FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • July 26, 2023

It’s hard to say, because of the photo quality - took the bottom once again, leave your mouse connected (powered on), also you can leave 4-6 first digits of serial number.


  • Author
  • Insider Mini
  • July 26, 2023

so what should i do about it?


  • Author
  • Insider Mini
  • July 26, 2023

i have the case box if you want