I updated my basilisk v3 pro software to 2.00.03 and now my 8khz dongle can’t find my mouse anymore. I updated because I heard it’s capable of 8khz now.
- Razer Support
- 2388 replies
RaksmeyC wrote:
I updated my basilisk v3 pro software to 2.00.03 and now my 8khz dongle can’t find my mouse anymore. I updated because I heard it’s capable of 8khz now.
Hi
Have you already tried reinstalling its driver or rebooting your PC? Please PM me the serial number so I can kickstart a support ticket and escalate your concern to the relevant team so they can have a closer look at the firmware problem. Thanks!
Razer.Zionzedd wrote:
RaksmeyC wrote:
I updated my basilisk v3 pro software to 2.00.03 and now my 8khz dongle can’t find my mouse anymore. I updated because I heard it’s capable of 8khz now.
Hi
Have you already tried reinstalling its driver or rebooting your PC? Please PM me the serial number so I can kickstart a support ticket and escalate your concern to the relevant team so they can have a closer look at the firmware problem. Thanks!
I got it now. The dongle and synapse update was a bit late. After all of those got updated, everything worked normally.
Reply
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.