I changed my phone but I use the same number, I can't access my backup codes and I don't know them. How can I reset my 2-step authentication? | Razer Insider
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I changed my phone but I use the same number, I can't access my backup codes and I don't know them. How can I reset my 2-step authentication?

  • March 11, 2025
  • 1 reply
  • 22 views
ADEMDUGER

I changed my phone but I use the same number, I can't access my backup codes and I don't know them. How can I reset my 2-step authentication?

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    1 Reply

    Razer.sushi.boi

    Hi there, ​@ADEMDUGER!

     

    I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

     

    *Thread locked to curb conversation to PM.

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