It’s referring to your Razer ID. If you have further questions regarding Razer Gold transactions, check support page here. Razer also has a dedicated team handling all Razer Gold and Silver-related concerns. You can reach them through this link: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number through PM and I will coordinate with the relevant team for an update.
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