I lost my phone and I don't have my backup codes for 2FA | Razer Insider
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Question

I lost my phone and I don't have my backup codes for 2FA

  • November 17, 2023
  • 1 reply
  • 111 views

UTzediqel

Lost phone and my backup codes and authenticator… Is there any way to solve this problem? Reset or something like that

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1 Reply

Razer.Aero
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  • Razer Support
  • November 17, 2023

Hello UTzediqel,

I understand that you wanted to change the phone number associated with your Razer ID. Please PM me with the following information below for verification of your account and for me to initiate a ticket on your behalf:

Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:

*Thread locked to curb the conversation to PMs.