I own a 2021 Razer Blade 15. It says it has USB 3.2 Gen 2 Type A ports, but the Kiyo Pro Ultra 4K isn't displaying. | Razer Insider
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I own a 2021 Razer Blade 15. It says it has USB 3.2 Gen 2 Type A ports, but the Kiyo Pro Ultra 4K isn't displaying.

  • July 10, 2023
  • 1 reply
  • 75 views
trey_dobbs

I own a 2021 Razer Blade 15 model (RZ09-0409BEC3). When I look up the specs, it shows that the USB Type-A ports on the device are all 3.2 Gen 2 ports. However, the 4K resolution in Synapse isn't detecting on the Razer Kiyo Pro Ultra webcam I recently purchased. The highest available quality is 1080p 60fps on the laptop. Could someone help me out with this? Will replacing the cable with a Thunderbolt 4 USB-C to USB-C cable fix this problem? Any advice would be much appreciated!

Note: When I’ve tested this on my desktop things work fine as intended. It’s ONLY on the Razer Blade 15 laptop.

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1 Reply

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  • Raige100
  • Insider Mini
  • 3 replies
  • April 11, 2024

I need help on this too - Kiyo Pro Ultra not displaying 4K on Synapse 

 

Razr support - please can you help

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