I think I'm done... | Razer Insider
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I think I'm done...

  • January 18, 2023
  • 2 replies
  • 8 views
S
I have been a longtime customer/supporter of Razer Mice and products for at least a decade. Initially, razer mice were of good quality and would last 4-5 years. Over time, this quality has diminished and what used to be 4-5 year life expectancy, has turned into 2-3 years, and now under 12 months.... I have never leveraged Razer support before, but when I tried to create a ticket today, since my product is less than 12 months old, I'm faced with a wonderful notice that my product is out of limited warranty and I will have to pay a fee for repair support. I think its time to make the switch to Logitech or Roccat. Good luck gamers, I hope you have better luck than I have. But if you don't, you won't get lengthy warranty support.
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    2 Replies

    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • January 19, 2023
    All Razer mice have 2 years of limited support. @Razer.Speedcr0ss - could you help?
      Razer.Speedcr0ss
      SN4KECAKES
      I have been a longtime customer/supporter of Razer Mice and products for at least a decade. Initially, razer mice were of good quality and would last 4-5 years. Over time, this quality has diminished and what used to be 4-5 year life expectancy, has turned into 2-3 years, and now under 12 months.... I have never leveraged Razer support before, but when I tried to create a ticket today, since my product is less than 12 months old, I'm faced with a wonderful notice that my product is out of limited warranty and I will have to pay a fee for repair support. I think its time to make the switch to Logitech or Roccat. Good luck gamers, I hope you have better luck than I have. But if you don't, you won't get lengthy warranty support.
      Hi SN4KECAKES! Sorry to hear that you are experiencing challenges while using a Razer device and while contacting our dedicated Support Team. Allow me to submit a support ticket on your behalf by sending me a PM. I'll be locking this thread now so I can divert our conversation privately. Thanks for your cooperation. Thanks for the tag, FiszPL! Have a great day.
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