Infinity loading screen Razer Cortex | Razer Insider

Infinity loading screen Razer Cortex

  • 25 August 2023
  • 7 replies
  • 171 views

After the latest Razer Cortex update (10.8.15) when starting it stays at an endless loading screen, I've waited a long time and it just never gets past that screen.  I uninstalled and installed it and tried various methods but still the same. 


7 Replies

Hey there!

 

Thank you for reaching out to us via this thread. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to be of your assistance. 

 

We sincerely apologize for the inconvenience this issue has caused you. To help us figure out the cause, could you provide us with your Razer Cortex logs via pm? 

 

We look forward to yout reply soon. Appreciate your patience and feedback. 

 

Michelle

I have the same issue

Hey there!

 

Thank you for reaching out to us via this thread. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to be of your assistance. 

 

We sincerely apologize for the inconvenience this issue has caused you. To help us figure out the cause, could you provide us with your Razer Cortex logs via pm? 

 

We look forward to yout reply soon. Appreciate your patience and feedback. 

 

Michelle

can you help me to since i cant use razer cortex anymore even after reinstalling

Hey there!

 

Thank you for reaching out to us via this thread. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to be of your assistance. 

 

We sincerely apologize for the inconvenience this issue has caused you. To help us figure out the cause, could you provide us with your Razer Cortex logs via pm? 

 

We look forward to yout reply soon. Appreciate your patience and feedback. 

 

Michelle

can you help me to since i cant use razer cortex anymore even after reinstalling

Hey there!

 

Thank you for sharing your issue with us here. We apologize for the inconvenience this issue has caused you. To help us quickly figure out the cause, could you provide us with your Razer Cortex logs via pm?

 

We look forward to your resply soon. Thank you for being patient. 

 

Michelle

I have the same problem, since the last uptade. 

I have the same problem, since the last uptade. 

Hey there!

 

Thank you for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am delighted to be of your assistance. 

 

We sincerely apologize for the inconvenience this issue has caused you. We will resolve this issue very soon in our next version. Please remember to update your Razer Cortex to the latest version. 

 

Before it, please follow the steps below to resolve this on your side:

1. Exit Razer Cortex
2. Find the “appsettings.json” file under this directory: %ProgramFiles(x86)%\Razer\Razer Cortex.
3. Copy and paste the “appsettings.json” file on the desktop.
4. Right-click the file and open it with a notepad.
5. Delete the three modules: "DealsModule", "ImageAdjustModule", and "SpaceRadarModule".
6. Save the file.
7. Replace the original “appsettings.json” file under this directory %ProgramFiles(x86)%\Razer\Razer Cortex with the one you edited and saved on the desktop.

As the three modules were removed, some features in Deals and Rewards may not work normally.

 

Thank you for being patient. 

 

Michelle

I've tried every method ive deleted it and downloaded it i also did other things can someone pls help me cortex wont stop loading

 

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