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Issue with gear

  • September 25, 2020
  • 4 replies
  • 11 views
S
Hi, i have full razer gear (headphones,mice,keyboard) and i have a problem. My gear keeps randomly disconnecting and i have to unplug it and plug it back in, the issue doesnt occur with non razer gear (at night i use membrane 10$ keyboard to not wake up anyone in my house, and this keyboard never disconnected). Im using Razer Synapse 2 because for some reason Synapse 3 doesnt work for me, it turns on but it never displays a window. When i rightclick it on taskbar, few options are shown but after i click them nothing happens. I reinstalled Synapse few times, i even formatted my pc still nothing. This whole situation began in April when i bought Razer Electra V2, i thought its headset issue so i planned on sending it back but the same day my mice disconnected too.
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    4 Replies

    H
    Are you on a laptop? I had a similar issue when I tried to run off of a laptop. Switched over to a tower and everything is fine now.
    S
    No im on pc :/
    H
    I saw someone describing a similar issue with a recent Synapse update. Keep updating Synapse and hope that they fix this bug.
    A
    • azithro
    • September 26, 2020
    SolidPinkcardirect749
    Hi, i have full razer gear (headphones,mice,keyboard) and i have a problem. My gear keeps randomly disconnecting and i have to unplug it and plug it back in.
    Questions: 1-Format PC, means? clean windows installation? or reset settings? 2-Did you ever try external USB hub yet? 3-Did you do any modifications/Mod to your BIOS? (is yes just restore default BIOS) 4-Front pc USB port or rare or all faulty? Check these by priority. 0-Go to device manager and uninstall " Razer Electra V2" drivers first. *1-Disable / Enable the USB controllers, from device manager. *2-Disable the Selective Suspend feature 3-Make sure "Power management" is off for "USB Root Hub" [ check attachment ] 4-Check your motherboard's BIOS, if update available. ------------------------------------------------------------------------------------------------ EXTRA: you may use: "Nirsoft USBDeview" to mark all USB devices and uninstall them first. ------------------------------------------------------------------------------------------------ *1: To disable and re-enable the USB controllers, follow these steps:
    • Click Start, and then click Run.
    • Type devmgmt.msc, and then click OK. Device Manager opens.
    • Expand Universal Serial Bus controllers. Note You might have to scroll down the list to find this item.
    • Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
    • Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.
    • Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
    ------------------------------------------------------------------------------------------------- *2 (on your own risk of registry malfunction) To disable the Selective Suspend feature, follow these steps:
    • Click Start, and then click Run.
    • Type regedit, and then click OK. Registry Editor opens.
    • Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\\System\\CurrentControlSet\\Services\\USB
    • If the DisableSelectiveSuspend registry entry is present, double-click it. If it is not present, create the entry. To create the entry, follow these steps:
      • On the Edit menu, point to New, and then click DWORD.
      • Type DisableSelectiveSuspend, and then press ENTER.
      • On the Edit menu, click Modify.
    • In the Value data field, type 1 to disable the Selective Suspend feature, and then click OK. -------------------------------------------------------------------------------------------------
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