Issue with gear

Are you on a laptop? I had a similar issue when I tried to run off of a laptop. Switched over to a tower and everything is fine now.

No im on pc

I saw someone describing a similar issue with a recent Synapse update. Keep updating Synapse and hope that they fix this bug.

SolidPinkcardirect749
Hi, i have full razer gear (headphones,mice,keyboard) and i have a problem. My gear keeps randomly disconnecting and i have to unplug it and plug it back in.

Questions:
1-Format PC, means? clean windows installation? or reset settings?
2-Did you ever try external USB hub yet?
3-Did you do any modifications/Mod to your BIOS? (is yes just restore default BIOS)
4-Front pc USB port or rare or all faulty?


Check these by priority.

0-Go to device manager and uninstall " Razer Electra V2" drivers first.
*1-Disable / Enable the USB controllers, from device manager.
*2-Disable the Selective Suspend feature
3-Make sure "Power management" is off for "USB Root Hub" [ check attachment ]
4-Check your motherboard's BIOS, if update available.

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EXTRA: you may use: "Nirsoft USBDeview" to mark all USB devices and uninstall them first.
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*1:

To disable and re-enable the USB controllers, follow these steps:

• Click Start, and then click Run.
  
  
  
• Type devmgmt.msc, and then click OK. Device Manager opens.
  
• Expand Universal Serial Bus controllers.
  
  Note You might have to scroll down the list to find this item.
  
• Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
  
• Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.
  
• Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
  
  

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*2 (on your own risk of registry malfunction)

To disable the Selective Suspend feature, follow these steps:

• Click Start, and then click Run.
  
  
  
• Type regedit, and then click OK. Registry Editor opens.
  
• Locate and then click the following registry subkey:
  HKEY_LOCAL_MACHINE\\System\\CurrentControlSet\\Services\\USB
  
• If the DisableSelectiveSuspend registry entry is present, double-click it. If it is not present, create the entry. To create the entry, follow these steps:
  
  
  
  • On the Edit menu, point to New, and then click DWORD.
    
  • Type DisableSelectiveSuspend, and then press ENTER.
    
  • On the Edit menu, click Modify.
    
  
  
• In the Value data field, type 1 to disable the Selective Suspend feature, and then click OK.
  
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