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Question

Keyboard guarantee

  • September 5, 2023
  • 1 reply
  • 57 views

Hey quick question, my razer huntsman elite keyboard isnt fully working anymore. I have bought it on 10th November 2021 (on Amazon). Do I still have a guarantee for her or could i still exchange her?

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1 Reply

Razer.Aero
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  • Razer Support
  • September 7, 2023

Hello there!

I’m here to help. Please PM me with your device serial number, and tell me more about the issues you’re experiencing. This way, I can better understand your situation and look into possible solutions. I’d appreciate it if you could send a short video showcasing the problem for me to take a closer look. You can upload the sharable file to Google Drive. About your warranty concern, be informed that the keyboard has a 2-year hardware limited warranty. You may also visit Razer Warranty Policy for your reference. All the best!