Hey all,

The issue I’m having is as follows:
As soon as I get into a call on Discord, the volume in my Spotify and makes it sound like the game audio (in this case Final Fantasy XIV) is coming through a filter as well as being lowered. It’s like I’m listening to it through water and it’s horrible.
When I’m not in a call in Discord, there’s no issues.
The headset also fails to show in Razer Synapse as an option, only my mouse (Razer Viper Ultimate) shows as an option.

I feel like I’ve tried everything at this point. I’ve tried the following:
1. Uninstalling and reinstalling the Bluetooth driver.
1a. I use a Bluetooth 4.0. I understand this shouldn’t make a difference.
2. Uninstalling and reinstalling the headset driver from device manager.
3. Uninstalling and reinstalling Synapse (The headset doesn’t show as an option).
3a. No there’s no option for Razer Stereo in my devices so this isn’t the issue with Synapse.
4. Checking the input and output devices in Windows 11.
5. Checking the input and output devices in Discord.
6. I’ve checked for updates on the drivers to make sure everything is up to date on the headset, bluetooth and Synapse.
7. I’ve tried using the headset on my phone, using Discord and Spotify on it, and there’s no issues with audio from my phone with the headset. The music volume from Spotify isn’t lowered and Discord is clear.

Any help would be greatly appreciated as I’ve noticed others are also having this issue. Most have found fixes with the issue being around Razer Stereo, but I don’t have that option. I’m using Windows 11 as well and I’m on a desktop PC, not a laptop.

This has been an issue for over the past 4 hours and I’ve not been able to find a fix.

Please help because I don’t want to return the headset.