I have a Razer Viper | RZ01-02550 that worked great for years. Sadly all of a sudden my mouse wont work well on my mouse pad. It works fine on my desk and on another mouse pad that I tested it does not on paper or my mouse pad. It tracks well on my mouse pad but only if I move it very slowly. I tried everything: cleaning, reinstalling, resetting, uninstalling, updating, different usb ports … allways with the same result. It just feels like such a weird issue. Would appreciate if anyone has any ideas of what happened and will it get worse and unusable on all surfaces. I really loved using it for past few years so if its sensor that is starting to die or something its fine it served its purpose masterfully.
Question
Mouse tracking working only on some surfaces
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That’s really interesting. I have a deathadder elite and last night tracking problems started for me. I’ve tried the change USB ports, uninstall/reinstall synapse, checked for debris on the mouse pad and on the Lense. Nothing works, but if I use my mouse on my desk; no problems. I’m using a Razer Gigantus mouse pad, and only having issues with it. I’ve tried recalibration, resetting; but nothing is working.
Saw your post, you’re not alone.
- Razer Support
- 107 replies
Hey guys,
If you continue to experience tracking issues with your mouse, please send me a PM with the serial number so I can verify it in our system and check for applicable troubleshooting steps that might address the sensor issue.
*Thread locked to curb conversation to PM.
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