By the tracking information my laptop was sent from Hong Kong to Memphis, TN United Parcel Service. It has been there for a week because there is an import exception and some fee needs to be paid by the importer (Razer) before it will be shipped any further. Unfortunately, Razer does not have a telephone number for customer service or anything so that I can talk to a living person. This is of concern to me as it demonstrates poor service. I spent over $4000 for this computer and I don’t know how to actually receive it. I wish someone from this company would contact me, or I may be forced to dispute the charge with my credit card company.
Page 1 / 1
Hang in there. I ordered mine the day after Black Friday and mine too got stuck in Memphis for the same reason. This was on Thursday.
Just a few minutes ago, I got an email saying it was cleared and it will be delivered tomorrow. Hopefully yours isn’t far behind. I think you’ll be okay, so will your new machine. :)
Thank you for the information. It is greatly appreciated. I hope you are enjoying your new computer.
Reply
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.