my profiles were duplicated and now they are gone. | Razer Insider
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Question

my profiles were duplicated and now they are gone.

  • October 28, 2023
  • 1 reply
  • 53 views

all my mouse profiles just randomly duplicated. And i deleted all the profiles that got duplicated and after i open the synapse again were all my profiles gone.

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1 Reply

Razer.Aero
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  • Razer Support
  • October 30, 2023

Hello oliz1270,

I’m sorry to hear about the issues you’re experiencing with the Razer Synapse. To isolate this problem, please try to perform a clean reinstallation of the synapse by following the steps in this link. If you need additional help, PM me with your device serial number so I can verify its model and provide other workarounds. All the best!

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