My razer barracuda x doesnt pair anymore with the dongle

Update: I have tried pluging the dongle to other devices and dont work neither

Hi boxRobinEggBlueeasy496,

Let me assist you with your Razer Barracuda X. Could send me a screenshot from the Device Manager so I can check if there are USB devices and a headset detected. You can upload the file to Google Drive and PM me the shareable link. Also, please fill in the following, so we can initiate a ticket on your behalf: 

• Full name:
• Email:
• Mobile/Phone Number:
• Razer Barracuda X serial number: 
• Street Address:
• City:
• State/Provinces:
• Postal/ZIP Code:
• Country:
• Date of purchase: 
• Place of purchase: 
• Proof of purchase in a PDF file.