My Razer DeathAdder V2 X Hyperspeed 2.4ghz/Bluetooth Keep disconnecting and reconnecting | Razer Insider
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My Razer DeathAdder V2 X Hyperspeed 2.4ghz/Bluetooth Keep disconnecting and reconnecting

  • September 23, 2023
  • 2 replies
  • 2441 views

Akiyume7

Razer DeathAdder V2 X Hyperspeed doesn’t work with 2.4ghz and bluetooth

The issues :

  1. Disconnecting and Reconnecting repeatedly
     

What I tried (any solutions found from internet):

  1. Plugging in the mouse into another PC/Laptop. And still doesn’t work

  2. Tried resetting my mouse to factory default settings.

    • Through holding down mouse button shortcuts. And still doesn’t work

  3. Cleaned the sensor/surface from internet recommended. And still doesn’t work

  4. Trying a different surface (tables/papers/2-3 mouse pad). And still doesn’t work

  5. Used a different mouse. 

    • Cheap 10$ mouse. It’s working fine

    • L******* mouse. It’s working fine

    • Pen Mouse (for drawing). It’s working fine

    • Plugged back Razer mouse And still doesn’t work….

  6. Tried using the mouse with/without Razer Synapse closed. And still doesn’t work….

  7. Tried restarting my PC. And still doesn’t work…

  8. Tried Uninstall/Reinstall both Razer Synapse/ Drivers.  And still doesn’t work.

  9. Tried change new batteries with AA/AAA types. And still doesn’t work.

  10. Tried DeathAdderV2Pro_FirmwareUpdater. It’s can not connect to mouse because It’s keep connecting / disconnecting

  11. Tried Razer USB Hyperspeed Dongle Utility. It’s can not connect to mouse because It’s keep connecting / disconnecting

 

So. Above all, what I'm trying to do is fix the problem. I still can't use the mouse.
I just received this mouse on 03-02-2023 and it has been a very bad experience on many occasions. This will be the last time I try to fix the problem. But the result still didn't work....so I opened this ticket. If support can help to gain my trust razer product. and hope fully to get some good mouse device for working/gaming….

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2 Replies

Akiyume7
  • Author
  • Insider Mini
  • 1 reply
  • September 24, 2023

Update 24-Sep-2023

Razer DeathAdder v2 X Hyperspeed 
Model : RZ01-0413
Dongle : 2.4 DAv2 XH


Other things I tried

  1. Tried Uninstall Synapse
  2. Using CleanupRazerDrivers.exe (as admins)
  3. Reinstall Synapse
    • also tried without install
    • also tried with other pc/laptop
    • also feels tried to fixing the issues from this razer product
  4. Still not working !

And also still no response from support.

 


Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • 3222 replies
  • September 25, 2023

Hi Akiyume7,

I'm sorry to hear about your experience. Please PM me your case reference number so I can check and coordinate with the relevant team. I am hoping to hear back from you anytime soon.


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